Level Access

What do you like best about the product?

Between manual testing results and connecting to our environment independently, we are able to get such a better grasp of our compliance. It is vital for sales to our customers and enabling our users to have a less frustrating experience.

What do you dislike about the product?

The only wish we have is that the platform would connect to our ticketing system in Gitlab.

What problems is the product solving and how is that benefiting you?

Honestly it's not just a platform - it's a service. The staff that worked with us to set it up, trouble shoot, and now help with answering questions as they come up, is phenomenal.

What do you like best about the product?

Detailed reports that prioritize fixes fast.,catches accessibility issues early in development. and covers WCAG compliance checks automatically. It Integrates smoothly into existing workflows. and saves time with automated scanning tools

What do you dislike about the product?

The learning curve is quite steep when first getting started, and it can take a significant amount of time before the team feels confident navigating all the features effectively. The reporting can sometimes feel overwhelming with the volume of issues flagged at once, making it hard to prioritize what needs to be fixed first. The platform can also feel slow to load at times especially when running large scale audits across multiple pages.

What problems is the product solving and how is that benefiting you?

It helps in identify accessibility barriers across our platform that would otherwise be missed during regular QA testing, ensuring the product is usable for people with disabilities.
It takes the guesswork out of WCAG compliance by flagging specific violations and providing clear guidance on how to fix them, which saves the development team significant time during remediation. The biggest benefit has been the ability to catch accessibility issues early in the development cycle rather than discovering them after launch, which reduces the cost and effort of fixing them later and helps our team build a more inclusive product from the ground up.

What do you like best about the product?

I like that the price of the Level Access Accessibility Platform is reasonable, and the software is easy to use. I mainly use the Findings view since we are in remediation mode. The initial setup required zero effort from me, and apart from attending two training calls, the team managed the audit with minimal intervention from my side.

What do you dislike about the product?

The lead time to validate fixed remediations could be shorter. Additionally, the Findings feature only integrates with Jira for remediation, and we use Linear. A Linear integration would be nice. Or even an MCP. The workflow is clunky right now.

What problems is the product solving and how is that benefiting you?

I use Level Access Accessibility Platform for auditing our site to author a VPAT, ensuring compliance and aiding sales. It provides continuous monitoring and compliance remediation.

What do you like best about the product?

One-stop shop for Accessibility program development and management to ensure compliance with the standards that our customers and the public expect and require. From policy development to issue identification and resolution to annual testing, we can rely on Level Access to provide the necessary expertise.

What do you dislike about the product?

We have experienced some annual increases in cost of the service without significant expansion of features.

What problems is the product solving and how is that benefiting you?

This service provides the following capabilities:
- Automated assessment of web accessibility for our hosted user experiences as well as corporate websites
- Annual manual testing of these web properties by individuals using screen readers and other assistive technologies
- Certification of our compliance with WCAG web accessibility standards for these properties
- Training materials for employees with responsibility for accessibility (product, design, front-end web development)
- Assistance with any inbound claims regarding accessibility compliance

What do you like best about the product?

I like the scores because they give me a sense of the direction we're going with accessibility. They help me get a gut check on whether we're heading in the right direction and solving accessibility issues. The scores also assist me in communicating the status to stakeholders and sharing that sentiment with customers.

What do you dislike about the product?

I think the reporting is kind of weak and could be improved. Right now, it seems very limited. And also their AI feature feels very limited. It's more like a chatbot rather than a true AI chat experience, more like a cloud.

What problems is the product solving and how is that benefiting you?

I use Level Access Accessibility Platform for scans of our platform and to identify accessibility improvement areas. The scores help me gauge if we're solving accessibility issues and communicate progress to stakeholders and customers.

What do you like best about the product?

I like the automatic integrations with Jira and how it fits into our SDLC pipeline. This feature helps us scale and automate processes, reducing the load on our developers. Also, the initial setup of Level Access Accessibility Platform was easy.

What do you dislike about the product?

Nothing at the moment

What problems is the product solving and how is that benefiting you?

The Level Access Accessibility Platform evaluates our WCAG compliance and helps us scale and automate processes, reducing the load on developers. Its automatic integrations with Jira and our SDLC pipeline are beneficial.

What do you like best about the product?

accessibility scanner, SMEs support, the platform easy UX

What do you dislike about the product?

As I remember teh automated flow feature wasn't working for us

What problems is the product solving and how is that benefiting you?

We would like to keep our products overall accessibility rate higher than 80% and resolve any critical issues introduced by new builds faster

What do you like best about the product?

Meeting industry standards, including section 508.

What do you dislike about the product?

the platform where I can reports for my company are not labelled correctly. I have to dig in and find out, UI can improve.

What problems is the product solving and how is that benefiting you?

We need to have compliance since it's student facing software and Level Access is helping us reach our clients that are extra special.

What do you like best about the product?

I appreciate how Level Access Accessibility Platform assists us in ensuring our consumer website is ADA compliant and up to WCAG standards. I like that it provides auditing and monitoring along with proposed solutions for our website. They're extremely easy to work with, translating complex issues into simple solutions. The account managers are great and proactive in sharing resources and learning opportunities, allowing us to take compliance into our own hands by empowering us with tools and resources to learn about accessibility needs.

What do you dislike about the product?

Nothing of note. It is a bit expensive.

What problems is the product solving and how is that benefiting you?

Level Access helps ensure our website is ADA compliant and up to WCAG standards by providing auditing, monitoring, and solutions. They make complex issues simple and empower us with tools and resources to understand accessibility needs.

What do you like best about the product?

The customer support and proactiveness is excellent. The plugin browser tool is very helpful

What do you dislike about the product?

The cost is exorbitant for the level of service provided. Very nice program, but the minimal contract does not provide ant real scans or services

What problems is the product solving and how is that benefiting you?

ADA Compliance - Accessibility auditing