Appoena Datadog Expert Support (Only Portuguese)

Support only in Portuguese Specialized support in Datadog, essential for the continuity of the adequate use of the solution by the customer, where we guarantee daily proximity and support to the customer. Through this service, we can support and ensure that our customer uses Datadog, extracting value from the solution every day. Our service takes place through the service of tickets, which are contracted through a monthly package, where this package is not cumulative. The team's action takes place at the moment it receives the ticket, where an understanding is made and, in necessary cases, the team schedules a meeting with the customer for a better understanding of the occurrence. After all understanding, the team interacts through the ticket, passing the possible solutions or answering questions. For follow-up, a report is sent weekly to provide visibility into the consumption and evolution of open tickets.