An AI Agent customer engagement platform built on AWS architecture. It supports quick integration with communication and social channels such as Email, phone, SMS, and WhatsApp, as well as e-commerce platforms including Amazon, Ebay, and Tiktok Shop. AI Agents can deliver customer guidance, service support, and churn recovery across these channels. Equipped with CDP and marketing automation modules, it enables visual configuration for customer segmentation, journey orchestration, and real-time insights. This helps businesses shorten the cycle from data to decision-making and launch AI-powered omnichannel customer service and operations with zero barriers.
An AI Agent customer engagement platform built on AWS architecture. It supports quick integration with communication and social channels such as Email, phone, SMS, and WhatsApp, as well as e-commerce platforms including Amazon, Ebay, and Tiktok Shop. AI Agents can deliver customer guidance, service support, and churn recovery across these channels. Equipped with CDP and marketing automation modules, it enables visual configuration for customer segmentation, journey orchestration, and real-time insights. This helps businesses shorten the cycle from data to decision-making and launch AI-powered omnichannel customer service and operations with zero barriers.
Highlights
AI customer engagement platform
AI Agent for omnichannel support
QuickCEP AI customer service
CDP & marketing automation
AI-powered customer interaction platform
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This contract offers two separate dimensions. The Enterprise dimension gives you access to the QuickCEP Enterprise Version, providing the platform's engagement capabilities. AI Agent Credits are a usage-based add-on: each message the AI Agent sends to a customer uses 1 AI Credit. Your credit cost scales with how many messages the AI Agent sends, so higher customer interaction volume consumes more credits. You buy the Enterprise access and the AI Agent Credits based on your expected usage.
Top-of-mind questions for buyers
What counts as one AI Credit for billing?
One AI Credit is consumed each time the AI Agent sends a message to a customer. Every outgoing message from the AI Agent uses one credit. Your credit usage rises with the number of messages the AI Agent sends across your channels.
How do the Enterprise dimension and AI Agent Credits combine on my bill?
The two dimensions bill independently. The Enterprise dimension gives you access to the QuickCEP Enterprise Version. AI Agent Credits are a separate usage-based charge tied to messages sent. Both appear together, and your credit portion grows as message volume increases.
What features does the AI Agent provide when it sends messages that use credits?
The AI Agent handles chats across multiple channels, tracks orders, recommends products, and supports over 50 languages. It analyzes customer intent in real time and can automate routine support tasks. Each message it sends to a customer consumes one AI Credit.
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Vendor refund policy
For annual subscription plans, if a customer requests a refund, the fee for the current full month will be deducted first, and the remaining subscription fee will be refunded. For unused balances from prepaid top-ups, a full refund will be issued.
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