Overview
TechSee Live: Bridging the Visual Gap Between Customers and Contact Centers
TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile devices and visually guide them to resolutions step by step.
TechSee's platform provides a powerful solution for businesses that want to improve customer satisfaction and reduce support costs. Here are just a few of the benefits of using TechSee Live:
- Increased customer satisfaction: Customers appreciate being able to see their problems being solved in real time. This can lead to increased customer satisfaction, loyalty, and advocacy.
- Reduced support costs: TechSee Live can help businesses reduce support costs by reducing the number of tickets that need to be escalated to Tier 2 or 3 support. This is because agents can often resolve issues more quickly and easily when they can see the customer's environment.
- Improved agent productivity: TechSee Live can help agents be more productive by providing them with the tools they need to resolve issues quickly and easily. For example, agents can use TechSee Live to access a knowledge library of pre-recorded AR sessions, which can save them time and effort.
- Enhanced employee engagement: TechSee Live can help employees be more engaged in their work by providing them with a more rewarding and challenging experience. For example, agents can use TechSee Live to collaborate with each other to solve complex problems.
TechSee Live is designed for businesses that need advanced features and integrations. This version of the platform includes:
- 2-way video sessions: This allows agents and customers to see each other in real time, which can be helpful for troubleshooting complex problems. Message templates: This allows agents to save frequently used messages, which can save time and improve efficiency.
- Video knowledge library: This provides agents with a repository of pre-recorded AR sessions that they can use to resolve common problems.
- Geo-locations: This allows agents to see where their customers are located, which can be helpful for providing localized support.
- Session summaries: This provides agents with a record of each session, which can be helpful for tracking progress and improving performance.
TechSee's enterprise grade solutions have driven billions of dollars in savings for organizations across the globe. For example, Verizon used TechSee Live to reduce the number of Tier 2 support tickets by 50%. Heineken used TechSee Live to reduce the number of customer support calls by 25%. And Whirlpool used TechSee Live to reduce the number of product returns by 10%.
If you are looking for a way to improve customer satisfaction, reduce support costs, and improve agent productivity, then TechSee Live is the solution for you. Contact TechSee today to learn more about how their enterprise grade solutions can help your business.
Minimum Volumes Apply. Please contact Marketplace@TechSee.me for additional pricing and Optional Configurations.
Additional charges may apply for setup, SMS, SSO or other features and services.
Highlights
- Video support across physical and digital assets for any contact center call. Give customers and technicians the ability to See, Diagnose, Guide and Verify issues via live human interactions, using intuitive AI and AR guidance without an app of download.
- Automate high volume interactions like product unboxing, technical support and visual guidance using TechSee's AI and AR.
- Enhance agents efficiency with a true multi-channel solution that can launch from anywhere
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
TSLUnit | TechSee Live for up to 10 Users including 10,000 SMSs. | $125,000.00 |
TSLOnboarding | Setup Fee | $10,000.00 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
TechSee supports all customers with pre and post-implementation team that can be contacted for setup and launch. Any post sale support inquiries can go to the dedicated support team at support@techsee.me
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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