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    TechSee Platform Live

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    Sold by: TechSee 
    Increase agent productivity and delight your customers with Intelligent Visual Assistance. Your onramp to Visual AI in the Contact Center and Field.
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    TechSee Platform Live

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    Sold by: TechSee 

    Overview

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    TechSee Live: Bridging the Visual Gap Between Customers and Contact Centers

    TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile devices and visually guide them to resolutions step by step.

    TechSee's platform provides a powerful solution for businesses that want to improve customer satisfaction and reduce support costs. Here are just a few of the benefits of using TechSee Live:

    • Increased customer satisfaction: Customers appreciate being able to see their problems being solved in real time. This can lead to increased customer satisfaction, loyalty, and advocacy.
    • Reduced support costs: TechSee Live can help businesses reduce support costs by reducing the number of tickets that need to be escalated to Tier 2 or 3 support. This is because agents can often resolve issues more quickly and easily when they can see the customer's environment.
    • Improved agent productivity: TechSee Live can help agents be more productive by providing them with the tools they need to resolve issues quickly and easily. For example, agents can use TechSee Live to access a knowledge library of pre-recorded AR sessions, which can save them time and effort.
    • Enhanced employee engagement: TechSee Live can help employees be more engaged in their work by providing them with a more rewarding and challenging experience. For example, agents can use TechSee Live to collaborate with each other to solve complex problems.

    TechSee Live is designed for businesses that need advanced features and integrations. This version of the platform includes:

    • 2-way video sessions: This allows agents and customers to see each other in real time, which can be helpful for troubleshooting complex problems. Message templates: This allows agents to save frequently used messages, which can save time and improve efficiency.
    • Video knowledge library: This provides agents with a repository of pre-recorded AR sessions that they can use to resolve common problems.
    • Geo-locations: This allows agents to see where their customers are located, which can be helpful for providing localized support.
    • Session summaries: This provides agents with a record of each session, which can be helpful for tracking progress and improving performance.

    TechSee's enterprise grade solutions have driven billions of dollars in savings for organizations across the globe. For example, Verizon used TechSee Live to reduce the number of Tier 2 support tickets by 50%. Heineken used TechSee Live to reduce the number of customer support calls by 25%. And Whirlpool used TechSee Live to reduce the number of product returns by 10%.

    If you are looking for a way to improve customer satisfaction, reduce support costs, and improve agent productivity, then TechSee Live is the solution for you. Contact TechSee today to learn more about how their enterprise grade solutions can help your business.

    Minimum Volumes Apply. Please contact Marketplace@TechSee.me  for additional pricing and Optional Configurations.

    Additional charges may apply for setup, SMS, SSO or other features and services.

    Highlights

    • Video support across physical and digital assets for any contact center call. Give customers and technicians the ability to See, Diagnose, Guide and Verify issues via live human interactions, using intuitive AI and AR guidance without an app of download.
    • Automate high volume interactions like product unboxing, technical support and visual guidance using TechSee's AI and AR.
    • Enhance agents efficiency with a true multi-channel solution that can launch from anywhere

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    TechSee Platform Live

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    TSLUnit
    TechSee Live for up to 10 Users including 10,000 SMSs.
    $125,000.00
    TSLOnboarding
    Setup Fee
    $10,000.00

    Vendor refund policy

    Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    TechSee supports all customers with pre and post-implementation team that can be contacted for setup and launch. Any post sale support inquiries can go to the dedicated support team at support@techsee.me 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    10 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Sakshi S.

    TechSee is basic & Effictive tool

    Reviewed on Mar 18, 2023
    Review provided by G2
    What do you like best about the product?
    It gives us an easy-to-use insight. It is not difficult to deal with quality; by seeing the issue from customers, TechSee enables the customer's support representative to help in the best way possible.
    What do you dislike about the product?
    I didn't find anything terrible in this, but sometimes bugs are surrounded during the use time I know they can solve it and add a different tool there. It will be helpful
    What problems is the product solving and how is that benefiting you?
    It can solve many problems, like providing the best technical support for many products. Its UI is best. It will use LED colours, patterns so on. Also, it is easy to use.
    Stephany H.

    Techsee Review

    Reviewed on Mar 16, 2023
    Review provided by G2
    What do you like best about the product?
    As a technical support agent, we can make the experience easier by knowing what the customer is seeing.
    What do you dislike about the product?
    It will be better to have a period of time for the session to be active and not having to wait for the agent or client to end it.
    What problems is the product solving and how is that benefiting you?
    Problems like no internet with the router, issues with the thermostat, not able to find S/Ns/.
    Madhur S.

    TechSee is a good customer support solution.

    Reviewed on Mar 15, 2023
    Review provided by G2
    What do you like best about the product?
    One of the things that sets TechSee apart is its ability to work across multiple devices like smartphones, tablets , smart glasses and so on.
    What do you dislike about the product?
    TechSee's services may be relatively expensive
    What problems is the product solving and how is that benefiting you?
    Customer support remote solution is helping for enhancing the productivity of any organiation.
    Anurag T.

    Amazing experience

    Reviewed on Mar 14, 2023
    Review provided by G2
    What do you like best about the product?
    It gives you a user friendly experience, it's easy to handle quality I really liked about it , one of the best thing about it that it supports IOS and Android both
    What do you dislike about the product?
    Sometimes it's take time to load and the link which we sent it expires very soon , If link expires time could be longer than the current one , time of loading the app could be improved
    What problems is the product solving and how is that benefiting you?
    While we are helping our clients and with the help of TechSee it's become more easier as we can do the video calls and all of our clients are not tech savvy so when we guide them with the help of this app they feel that we really care about them and wants to help them in every possible way
    And it's improving the business as they are really happy with the experience
    Elavenil E.

    Techi world

    Reviewed on Mar 14, 2023
    Review provided by G2
    What do you like best about the product?
    Techsee revolutionizes the customer experience domain with the first remote visual assistance platform powered by computer vision AI and augmented reality and pioneering the art
    What do you dislike about the product?
    Procrastination and distraction
    Digital dependence
    Technology addiction
    Loneliness and social isolation
    Insufficient and inefficiencies and poor outcomes.
    Job insecurity
    What problems is the product solving and how is that benefiting you?
    Helps an employee to evaluate different solutions before choosing one.
    Problem solving can be applied to the relationship with human beings.
    Less expensive and reduce risks
    View all reviews