Sold by: Glassbox
Deployed on AWS
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
4.9
Overview
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What is Glassbox?
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Fraud Prevention with Glassbox
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Compliance Made Easy with Glassbox
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Customer Journey Maps & Session Replay
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Data Security with Glassbox
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: <www.glassbox.com >
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
Details
Sold by
Delivery method
Deployed on AWS
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Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
Vendor refund policy
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Custom pricing options
Request a private offer to receive a custom quote.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
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Positive reviews
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AI generated from product descriptions
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Automatic Event Capture
Autocapture technology that automatically captures granular digital interactions across the customer journey without requiring manual event tracking or additional engineering resources.
Real-time Data Analysis
Data science capabilities applied to complete and retroactive digital engagement data enabling real-time exploration and analysis of behavioral patterns.
Streaming Data Pipeline
Event streaming pipeline built on Autocapture architecture that delivers instant access to high-quality, trusted data at scale.
Cross-platform User Tracking
Capability to track and understand user engagement across web, mobile, and other applications within a unified platform.
Automated Data Integration
Fully automated data pipelines that enable users to act on insights through streamlined workflows and integration with chosen tools or data warehouses.
Standard contract
No
Customer reviews
Rosel G.
Thankful for Glassbox
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
It's easy to understand and allows me to create analytical reports based on the session replies.
What do you dislike about the product?
One limitation is that it only allows you to review three months of data.
What problems is the product solving and how is that benefiting you?
Response to customer feedback session
ADITYA T.
Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays
Reviewed on Nov 19, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of user behavior. The visual session replay feature allows me to quickly identify areas where users encounter difficulties. Its analytics are both robust and easy to use, enabling teams to implement data-driven improvements efficiently. In summary, Glassbox speeds up troubleshooting and significantly improves the digital customer experience.
What do you dislike about the product?
Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occasional performance slowdowns on large datasets.
What problems is the product solving and how is that benefiting you?
Glassbox addresses the challenge of truly understanding user behavior throughout digital journeys by offering comprehensive clarity. By capturing every interaction, it uncovers hidden friction points, technical problems, and drop-offs that traditional analytics might overlook. This enables quicker troubleshooting, lessens customer frustration, and enhances conversion rates. In the end, Glassbox delivers actionable insights that support the optimization of both user experience and overall business performance.
Telecommunications
Easy Access
Reviewed on Sep 17, 2025
Review provided by G2
What do you like best about the product?
What I really like about Glassbox is that it is not complicated to learn. Things are easy to navigate and attributes are easy to understand.
What do you dislike about the product?
What I dislike about Glassbox is that some sessions are not complete so, there some things that I want to look that I can't. But overall, everything is good.
What problems is the product solving and how is that benefiting you?
It helps me replay the sessions of the customers for a specific website and prove the problem they are encountering which helps our job to analyze the problem.
Chennie B.
Amazing Experience Especially in creating Funnel that helps us with our data analysis.
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
Very user friendly and easy to navigate. Pages are so easy to understand and you will be so familiar with the steps accordingly. Also, Funnels are very much accessible to those that can view and help with further checking and investigations.
What do you dislike about the product?
Sometimes, Glassbox was having some downtime without notice that makes the project or any task delayed.
What problems is the product solving and how is that benefiting you?
We are able to check on how many customers were affected on the specific issue that we are investigating. We are also seeing on when did the first issue occur and also check on every session replays with the customers.
Telecommunications
I like using Glassbox in investigation on some customer's feedback.
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I really like how I can easily create a funnel just by clicking some features on sessions.
What do you dislike about the product?
I don't like that the session links sometimes would be split and could not find the rest of the sessions.
What problems is the product solving and how is that benefiting you?
It helps me in identifying and quantifying the issues encountered by the users on the brand's websites.