Sold by: Glassbox
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
Overview
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: www.glassbox.com
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
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Customer reviews
kieran t.
Session Recordings
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
Great place to see the session recordings of our users and see how well they can operate our site and app
What do you dislike about the product?
The retention of sessions can be an issue some times we find that the sessions no longer exsist.
What problems is the product solving and how is that benefiting you?
Ensuring that our new features are appearing correctly and that customers are interacting with them the way it was intended
Leave a comment0 comments
C S.
Seeing our pain points
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
Being able to monitor our crashes - review our customer sessions and fix all the pain points - specifically on our mobile app
What do you dislike about the product?
System can be slow sometimes or take time to respond
What problems is the product solving and how is that benefiting you?
understanding the usage of our mobile app and seeing where the screen UX is unclear
swaraj s.
See the active traffic
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
With GlassBox its good to view the active traffic about our customer facing applications
What do you dislike about the product?
The heat maps dont always explain what is going on
What problems is the product solving and how is that benefiting you?
Stats are useful for Production incidents how they are being solved and how long it took
Mrathin a.
Great Reporting
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
The glassbox reporting has been pivotal in our operations and provides us with great insights
What do you dislike about the product?
Long time to wait for session reload when playing back
What problems is the product solving and how is that benefiting you?
Seeing the customer problem in a session and being able to prove it
kevin s.
Minimising Fraud
Reviewed on Feb 13, 2025
Review provided by G2
What do you like best about the product?
I like being able to see all the different details per session. Seeing the session, from beginning to end, with the explanations to the left (saying what is happening with each click)
What do you dislike about the product?
Would love to see how this integrates with our fraud solutions
What problems is the product solving and how is that benefiting you?
I currently work for a fraud team. We use glassbox to see what activity occurs when a member accesses their profile/account through desktop/laptop/mobile device. It helps us to find suspicious behavior.