Glassbox helps organizations create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and websites to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single collaborative system. Learn more at glassbox.com.
Overview
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and websites to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single collaborative system. Teams across the organization, from IT and product management to marketing and compliance, can understand user struggles, visualize the customer journey and optimize every step. Learn more at glassbox.com.
For subscribing (via private offers), private MSA and any questions, please contact us at https://discover.glassbox.com/aws-marketplace.html
Highlights
- Capture 100% of digital interactions automatically (no tagging!)
- Visualize your customers real experiences and behaviors with powerful journey maps
- Find and fix digital experience issues faster, prioritizing those with greatest impact
Details
Sold by
Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
Vendor refund policy
disabled
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Ness-Glass box is a digital experience analytics platform service that capture every web and mobile app session, see every struggle and use AI powered analysis to maximize every digital journey. Ness-Glass box complements your Web and Mobile investment turning it into a powerful tool which answers why things are happening, Every journey and everything about it, Understanding specific behavioral trends and their broad contextת Visually slice-and-dice customer journeys to find correlations between dimensions and KPIs. Ness-Glass box let you zoom in to relevant session replays from each node on the journey to quickly find error root-causes and fix them.
Customer reviews
A P.
Making our product better
Reviewed on Nov 28, 2024
Review provided by G2
What do you like best about the product?
Being able to view how users go through our product
What do you dislike about the product?
Longer retention of our sessions would help us
What problems is the product solving and how is that benefiting you?
Understanding pain points and points of confusion our users have in our application.
Leave a comment0 comments
Jun W.
Very easy tool
Reviewed on Nov 27, 2024
Review provided by G2
What do you like best about the product?
The ease of finding the session I need its a great tool
What do you dislike about the product?
Nothing much the tool works as designed - so we are very happy with it
What problems is the product solving and how is that benefiting you?
Investigation in fraud sessions from people who are tryingto tamper with our system
subhash k.
Session Replay in Real time
Reviewed on Nov 26, 2024
Review provided by G2
What do you like best about the product?
I think session replay is the best thing I can say. Mouse movements, clicks, gestures, and scrolling. Error states and frustration signals Playback of entire sessions in real-time or at any desired speed
What do you dislike about the product?
easier way to create reports and widgets would be great longer retentation of the sessions
What problems is the product solving and how is that benefiting you?
we use mostly for quickly identifying and resolving issues during high-traffic events.
Financial Services
Love Glassbox Interaction Maps
Reviewed on Nov 26, 2024
Review provided by G2
What do you like best about the product?
i definitely love the interaction maps the most. Seeing how often certain stuff gets clicked on pages makes it easy to judge if the webpage is used like we hope they will use it. The struggle score for filtering together with the recorded sessions also offer an valuable insight where you can see if customers actually navigate the website in a proper way.
What do you dislike about the product?
The system can be slow at times and you cant find sessions that are older than a year. Furthermore, as much as i like the recorded sessions, sometimes it feels like the sessions are cut short or it does not fully show their entire session. This makes judging, analysing and concluding a bit more difficult in certain circumstances.
What problems is the product solving and how is that benefiting you?
Like stated above, its focused on seeing if people actually use certain functions we implemented in our website. Judging on this, we can actually change the webpages to make sure the customer journey proceeds like we intended to.
P A.
Great Heat Maps
Reviewed on Nov 25, 2024
Review provided by G2
What do you like best about the product?
Simple interface and logical structure of information
What do you dislike about the product?
There is a great deal of data - sometimes its hard to go through it all
What problems is the product solving and how is that benefiting you?
Trying to understand how people navigate through my site; and how to optimise their journey