Sold by: Glassbox
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
Overview
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: www.glassbox.com
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
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Customer reviews
Davide C.
Love the UX
Reviewed on Apr 09, 2025
Review provided by G2
What do you like best about the product?
The user experience Glassbox provides is very powerful its easy and intuitive making your way around the application
What do you dislike about the product?
Better grouping pf pages for our mapping
What problems is the product solving and how is that benefiting you?
understanding how consumers are navigating around the websites
Leave a comment0 comments
J M.
viewing history
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
The fact you can view the history of the sessions of users and see what issues the customers are having.
What do you dislike about the product?
better filtering of users according to cross session activities would help to understand activity across multiple interactions
What problems is the product solving and how is that benefiting you?
Look and fix errors on customer side and reducing the workload on our support center as we can identify the issues which are occuring
maria a.
Great for connecting AB Testing
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
The fact that I can connect my AB tests from Optimizely and see customers interacting with the variations. This not only gives me a sense of safety when I view that the variations work as expected, but also a deep understanding on what users need.
What do you dislike about the product?
I believe it would be beneficial if we could use the heatmaps in a more interactive way. For example, currently in order to view the menu dropdowns, I have to try and find a session where someone viewed the specific dropdown I want to examine and then pull it in the maps. Would be great to be able to navigate the page inside the maps.
What problems is the product solving and how is that benefiting you?
Perfecting our AB Tests and understanding the route casue behind user behaviour
deepankar d.
Great API Data
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
There is no limit on the API data which we can get per session - and no tagging is needed for events
What do you dislike about the product?
I would like to have the sessions saved for a longer period of time
What problems is the product solving and how is that benefiting you?
finding customer impacted sessions, new release issues, performance
J s.
Ease of platform
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
The ease of use of the platform and intuitive movement through it
What do you dislike about the product?
extended record keeping for deeper analysis
What problems is the product solving and how is that benefiting you?
metrics gathering, insight into user behaviour and frustration analysis