Sold by: Glassbox
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
Overview
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: www.glassbox.com
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
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Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
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Customer reviews
kevin s.
Minimising Fraud
Reviewed on Feb 13, 2025
Review provided by G2
What do you like best about the product?
I like being able to see all the different details per session. Seeing the session, from beginning to end, with the explanations to the left (saying what is happening with each click)
What do you dislike about the product?
Would love to see how this integrates with our fraud solutions
What problems is the product solving and how is that benefiting you?
I currently work for a fraud team. We use glassbox to see what activity occurs when a member accesses their profile/account through desktop/laptop/mobile device. It helps us to find suspicious behavior.
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Camron C.
Real time access
Reviewed on Feb 12, 2025
Review provided by G2
What do you like best about the product?
The ability to access the mode that let's you scroll up and down as if you were on the page yourself.
What do you dislike about the product?
Would love to see what Glassbox has in their roadmap and their futre plans
What problems is the product solving and how is that benefiting you?
Any subjective errors within the capture and save timeframe, agent or client side.
susan v.
Very simple to use
Reviewed on Feb 11, 2025
Review provided by G2
What do you like best about the product?
The best thing about the Glassbox tool is that it is simple and straight forward to use
What do you dislike about the product?
The retnetion of the sessions could be longer so that they dont get deleted after 6 months
What problems is the product solving and how is that benefiting you?
Investigation into potential unauthorized access
bobby s.
Great for troubleshooting
Reviewed on Feb 02, 2025
Review provided by G2
What do you like best about the product?
I like that I can use Glassbox as a tool to troubleshoot customers issues. I can use it to validate information that customers provide to us. I also love the design of Glassbox as it is very user friendly.
What do you dislike about the product?
Additional help and training in the onboarding and more updates which circle around new features
What problems is the product solving and how is that benefiting you?
I identify technical issues with the website and analyze customer sessions to uncover problems customers encounter. I use Glassbox to identify the customers browser type and device to ensure compatibility with the website and any other relevant factors.
Isabel C.
Real Time !
Reviewed on Jan 26, 2025
Review provided by G2
What do you like best about the product?
I love how i can see on real time where the card members are so i can assist them
What do you dislike about the product?
More customer activiites and events - more training on how to use funnles
What problems is the product solving and how is that benefiting you?
We are using Glassbox for support and web support of our customers who have a problem when they come into our site and are unable to perform their tasks - someties its a bug ometimes the issue is on the customer side in any case we can solve it in realtime