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Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays
What do you like best about the product?
What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of user behavior. The visual session replay feature allows me to quickly identify areas where users encounter difficulties. Its analytics are both robust and easy to use, enabling teams to implement data-driven improvements efficiently. In summary, Glassbox speeds up troubleshooting and significantly improves the digital customer experience.
What do you dislike about the product?
Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occasional performance slowdowns on large datasets.
What problems is the product solving and how is that benefiting you?
Glassbox addresses the challenge of truly understanding user behavior throughout digital journeys by offering comprehensive clarity. By capturing every interaction, it uncovers hidden friction points, technical problems, and drop-offs that traditional analytics might overlook. This enables quicker troubleshooting, lessens customer frustration, and enhances conversion rates. In the end, Glassbox delivers actionable insights that support the optimization of both user experience and overall business performance.
Revolutionized Our Customer Insights with User-Friendly Analytics
What do you like best about the product?
Glassbox offers outstanding insight into the complete digital customer journey. I truly value how user-friendly the platform is, as it enables us to swiftly pinpoint areas of friction and enhance the user experience with confidence. The real-time session replay and analytics tools are extremely effective for diagnosing issues and boosting conversion rates. All in all, it has transformed the way we understand customer behavior and supports us in making informed, data-driven decisions.
What do you dislike about the product?
So far i have not face any issue in this.
What problems is the product solving and how is that benefiting you?
Glassbox has made it much easier for us to understand why users abandon or encounter difficulties during their digital journey. Previously, identifying points of friction was a lengthy process and often relied on guesswork. With the introduction of Glassbox’s real-time session replay and advanced analytics, we are now able to quickly identify specific issues, streamline our workflows, and boost conversion rates. As a result, troubleshooting takes far less time, and the customer experience has improved noticeably, which has led to increased engagement and a higher return on investment.
Transforms Customer Insights into Actionable Decisions
What do you like best about the product?
Glassbox actually helps in showing you that what customer experience in your website. With the use of it, we don't need to guess where people are stuck or drop off, with the help of it, we have the ability to see their journey and can understand what's working or not. It helps in enabling us to make smarter decision and fix issues later.
What do you dislike about the product?
As there are so much data and many features and this takes time to decide what is relevant for your goal.
What problems is the product solving and how is that benefiting you?
Earlier it was difficult for us to pinpoint where users were getting frustrated or dropping off. But with the help of Glassbox, now we have the ability to see their journey in details like where they are hesitating, what they clicking on, and what is leading them to convert or not. This kind of visibility helps in identifying issues, improve the user experience and helping in decision making.
Easy Access
What do you like best about the product?
What I really like about Glassbox is that it is not complicated to learn. Things are easy to navigate and attributes are easy to understand.
What do you dislike about the product?
What I dislike about Glassbox is that some sessions are not complete so, there some things that I want to look that I can't. But overall, everything is good.
What problems is the product solving and how is that benefiting you?
It helps me replay the sessions of the customers for a specific website and prove the problem they are encountering which helps our job to analyze the problem.
Amazing Experience Especially in creating Funnel that helps us with our data analysis.
What do you like best about the product?
Very user friendly and easy to navigate. Pages are so easy to understand and you will be so familiar with the steps accordingly. Also, Funnels are very much accessible to those that can view and help with further checking and investigations.
What do you dislike about the product?
Sometimes, Glassbox was having some downtime without notice that makes the project or any task delayed.
What problems is the product solving and how is that benefiting you?
We are able to check on how many customers were affected on the specific issue that we are investigating. We are also seeing on when did the first issue occur and also check on every session replays with the customers.
I like using Glassbox in investigation on some customer's feedback.
What do you like best about the product?
I really like how I can easily create a funnel just by clicking some features on sessions.
What do you dislike about the product?
I don't like that the session links sometimes would be split and could not find the rest of the sessions.
What problems is the product solving and how is that benefiting you?
It helps me in identifying and quantifying the issues encountered by the users on the brand's websites.
Difficult and hard to find relevant sessions.
What do you like best about the product?
Safe information for clients with auto-redact feature.
What do you dislike about the product?
Very difficult to use. Search using client-specific info loads other irrelevant information.
What problems is the product solving and how is that benefiting you?
Reviewing customer online sessions to understand their complaint.
Glassbox is easy to navigate but has performance lag issues.
What do you like best about the product?
Like utilizing Glassbox for its ease of use and intuitive interface, which makes it an essential tool for analysis and investigation. It offers comprehensive session replay capabilities, allowing for detailed tracking of user behavior and interactions on the websites. It also supports deep insights into customer journeys to identify customer issues more effectively.
What do you dislike about the product?
The main concern with Glassbox is its performance lag. Actions such as clicking through sessions or running funnels often take up to a minute to load, which can significantly slow down the workflow.
What problems is the product solving and how is that benefiting you?
Since I use Glassbox extensively for analysis and investigation of customer feedback on brand websites, it is helpful to identify the pain points or issues encountered by customers while navigating the sites. Creating funnels is also helpful to quantify the customers affected by the same issue over a given timeframe.
Understand user behavior
What do you like best about the product?
How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.
What do you dislike about the product?
Stored more data. If the data retention length was more the 30 days.
What problems is the product solving and how is that benefiting you?
We use it to understand why users aren't converting and how we can improve journeys
Intuitive interface
What do you like best about the product?
Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient.
What do you dislike about the product?
Glassbox is a powerful tool, but there’s room for improvement. Enhancing session load speed, adding more advanced filtering options, and improving mobile responsiveness would boost usability. Clearer error messages and better onboarding for new users could also enhance the experience. More customizable dashboards would further increase its overall value.
What problems is the product solving and how is that benefiting you?
Glassbox saves us time and enhances productivity. Overall, it’s a user-friendly tool that simplifies session analysis and improves accessibility to key insights.
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