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Easy to skip inactivity!
What do you like best about the product?
Love the ease of skipping inactivty! We use many Glassbox reports to understand our customers and now with GIA for reports it's become easier than ever to understand the highlights and key takeaways of these reports. Previously it would days to analyze a report and decide on action items, now it can take just a few minutes
What do you dislike about the product?
It can take time for the sessions to load and replay
What problems is the product solving and how is that benefiting you?
Help you understand where customers faced problesm digitally to then take these problems and uild a solution for it.
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Great visualisations
What do you like best about the product?
The visualisations of different data that I can collect from live websites. I don't have to actively recruit but can use data that is already available to answer my research questions. GIA keeps getting better and better. We loved using it for session summaries and now we can't stop using it to summarize mobile reports - instead of spending hours analyzing these reports, we can get a relevant summary in just seconds.
What do you dislike about the product?
Would be happy if the retention period could be extended and more customer facing education series
What problems is the product solving and how is that benefiting you?
Difficult to say since we do UX research over several products for a large international company. Generally, I would say understandind user behaviour to improve their experiences.
Love this tool!
What do you like best about the product?
We love that everyone in the company can access Glassbox and now with the Glassbox AI Assistant (GIA) being available on reports, it's easier than ever for any team member to view a report and quickly understand the highlights. I like the possibility of checking what user has seen when they faced any issue, to find actual end user side issue. also monitoring and reporting feature would help to have some application usage metrics and pain points of end users.
What do you dislike about the product?
would like to have some performance improvements and interface improvements. also would be useful to have the ability to check API calls from UI.
What problems is the product solving and how is that benefiting you?
Resolving all customer digital issues as they interact with our website. This can now be done very quickly
Powerful session replay
What do you like best about the product?
Love the session replay and its AI by which I can search for sessions without creating comlex filters
What do you dislike about the product?
I would like more details on the crash analytics report
What problems is the product solving and how is that benefiting you?
Checinking on customer journey so that we can imporve any defects in it
Easy to use and very helpful
What do you like best about the product?
East way to assimilate and separate data.
What do you dislike about the product?
I would be happy if the data retention would be longer
What problems is the product solving and how is that benefiting you?
Confirming location of where changes to policy were made and where individual phone was at time of application opened. Helps confirm the facts.
Very useful tool
What do you like best about the product?
Interaction maps is a very useful tool as it allows to understand how users are browsing, what they display and what they don't. The feature I use the most specifically is exposure maps. User journey is also a useful feature to map how users navigate through the website
What do you dislike about the product?
Data accuracy is always the biggest topic when discussing about Glassbox. I know that sessions are sampled, but sometimes questions about reliability might occurr, especially when the delta between GA sessions and glassbox sessions becomes very high. Also, in the interaction maps section sometimes the page loaded has empty slots and it's a bit harder to understand what's behind
What problems is the product solving and how is that benefiting you?
Reduce the churn of our customers from the website - and enabling to make the purchase
Great data masking
What do you like best about the product?
Filtrer on OS and data masking where is it critical to save this is what i like
What do you dislike about the product?
More filters and more options to have high leve details
What problems is the product solving and how is that benefiting you?
taking away the friction points out of using our website and mobile apps
Intuitive Interface
What do you like best about the product?
Glassbox has a very intuative interface and this makes it easy for us to visualize complex journeys. Also the real time analytics replay is very powerfull as we can resolve issues on the fly
What do you dislike about the product?
I am happy with the tool somwtimes there is a delay in playback or parts of the screen are covered - but maybe this is becasue of PII
What problems is the product solving and how is that benefiting you?
reduce dropoffs and helps with our compliance teams to identify potential fraud
Making our product better
What do you like best about the product?
Being able to view how users go through our product
What do you dislike about the product?
Longer retention of our sessions would help us
What problems is the product solving and how is that benefiting you?
Understanding pain points and points of confusion our users have in our application.
Accurate playback
What do you like best about the product?
being able to see the playback _and_ get session information like cookies and ids is incredibly helpful for doing deeper dives in other tracking tools we use. gb is a great first-line tool for finding user experience problems and confirming success of new ux features.
What do you dislike about the product?
filtering seems a bit complex and opaque, but it might just be an education problem on my part. i was expecting a traditional boolean builder, but there seems to be no "OR" option -- instead i have to use "is one of", which is counter-intuitive to me when checking something like page content (where i would expect "is one of" to match the entire value). so again...probably just an education problem on my part.
What problems is the product solving and how is that benefiting you?
Figuring out best position for new UX features in the product and measuring there success
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