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Easy Access
What do you like best about the product?
What I really like about Glassbox is that it is not complicated to learn. Things are easy to navigate and attributes are easy to understand.
What do you dislike about the product?
What I dislike about Glassbox is that some sessions are not complete so, there some things that I want to look that I can't. But overall, everything is good.
What problems is the product solving and how is that benefiting you?
It helps me replay the sessions of the customers for a specific website and prove the problem they are encountering which helps our job to analyze the problem.
Amazing Experience Especially in creating Funnel that helps us with our data analysis.
What do you like best about the product?
Very user friendly and easy to navigate. Pages are so easy to understand and you will be so familiar with the steps accordingly. Also, Funnels are very much accessible to those that can view and help with further checking and investigations.
What do you dislike about the product?
Sometimes, Glassbox was having some downtime without notice that makes the project or any task delayed.
What problems is the product solving and how is that benefiting you?
We are able to check on how many customers were affected on the specific issue that we are investigating. We are also seeing on when did the first issue occur and also check on every session replays with the customers.
I like using Glassbox in investigation on some customer's feedback.
What do you like best about the product?
I really like how I can easily create a funnel just by clicking some features on sessions.
What do you dislike about the product?
I don't like that the session links sometimes would be split and could not find the rest of the sessions.
What problems is the product solving and how is that benefiting you?
It helps me in identifying and quantifying the issues encountered by the users on the brand's websites.
Difficult and hard to find relevant sessions.
What do you like best about the product?
Safe information for clients with auto-redact feature.
What do you dislike about the product?
Very difficult to use. Search using client-specific info loads other irrelevant information.
What problems is the product solving and how is that benefiting you?
Reviewing customer online sessions to understand their complaint.
Glassbox is easy to navigate but has performance lag issues.
What do you like best about the product?
Like utilizing Glassbox for its ease of use and intuitive interface, which makes it an essential tool for analysis and investigation. It offers comprehensive session replay capabilities, allowing for detailed tracking of user behavior and interactions on the websites. It also supports deep insights into customer journeys to identify customer issues more effectively.
What do you dislike about the product?
The main concern with Glassbox is its performance lag. Actions such as clicking through sessions or running funnels often take up to a minute to load, which can significantly slow down the workflow.
What problems is the product solving and how is that benefiting you?
Since I use Glassbox extensively for analysis and investigation of customer feedback on brand websites, it is helpful to identify the pain points or issues encountered by customers while navigating the sites. Creating funnels is also helpful to quantify the customers affected by the same issue over a given timeframe.
Understand user behavior
What do you like best about the product?
How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.
What do you dislike about the product?
Stored more data. If the data retention length was more the 30 days.
What problems is the product solving and how is that benefiting you?
We use it to understand why users aren't converting and how we can improve journeys
Intuitive interface
What do you like best about the product?
Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient.
What do you dislike about the product?
Glassbox is a powerful tool, but there’s room for improvement. Enhancing session load speed, adding more advanced filtering options, and improving mobile responsiveness would boost usability. Clearer error messages and better onboarding for new users could also enhance the experience. More customizable dashboards would further increase its overall value.
What problems is the product solving and how is that benefiting you?
Glassbox saves us time and enhances productivity. Overall, it’s a user-friendly tool that simplifies session analysis and improves accessibility to key insights.
Glassbox is a great tool
What do you like best about the product?
It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services.
What do you dislike about the product?
No complaints, I find it very easy to use in general
What problems is the product solving and how is that benefiting you?
Observing the customer journey across different screens, buttons, and options provides valuable insights into how we can improve the user experience. It helps identify areas for optimization and refactoring, enabling teams to enhance the overall flow and ensure a smoother, more efficient interaction for our customers.
Great Journey Maps
What do you like best about the product?
Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to.
What do you dislike about the product?
I find it challenging to understand how to set it up and differentiate when you have various platforms within your ecosystem.
What problems is the product solving and how is that benefiting you?
I'm using Glassbox as a UX tool to optimise my platform.
Great session replay
What do you like best about the product?
Playback of the sessions is a game changer
What do you dislike about the product?
Heatmaps can be tricky to configure with the right view
What problems is the product solving and how is that benefiting you?
Support no longer need to jump on a call with the customer for every issue, this is brought our video calling rate down significantly
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