Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

I like how intuitive and customizable Ivanti Neurons for ITSM is. The automation workflows save a lot of time, and the dashboards provide clear visibility into incidents, changes, and service performance. I appreciate how the platform helps streamline incident, problem, and change management processes, automates workflows, tracks service requests, and improves visibility across IT operations. It supports integrations with other tools, making it easier to manage assets and ensure faster issue resolution. The initial setup was straightforward with helpful documentation and support, and the automation workflows and dashboards work exactly as intended. I would rate it 10/10.

What do you dislike about the product?

Sometimes initial configuration can be a bit complex, especially when integrating with other enterprise tools. The UI could be more responsive when handling large datasets.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to streamline incident, problem, and change management processes. It automates workflows, tracks service requests, and improves visibility across IT operations, solving delayed incident resolution and lack of visibility.

What do you like best about the product?

I like how Ivanti Neurons for ITSM brings everything into one place, making workflows more efficient. The automation really stands out because it helps reduce manual work and improves ticket resolution. I also appreciate the visibility it provides, making it easy to track access and progress, which smoothens coordination across the team. It helps improve organizational agility and response times.

What do you dislike about the product?

The user interface sometimes feels a bit complex and not very intuitive for users. There are many types of workflow configurations that require more manual setup, which can slow things down.

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to centralize service requests, reduce downtime, and improve accountability and efficiency through automation and workflows. It enhances tracking and coordination with teams, smoothing operations and improving response times.

What do you like best about the product?

I find Ivanti Neurons for ITSM really helpful for Incident Management, particularly because it offers faster resolution times. I also appreciate the strong reporting and dashboards, which are a big plus. The real-time SLA tracing is particularly valuable in keeping track of our commitments. The improved reporting and dashboards were a significant motivation for switching to it. Overall, these features have been quite effective for us.

What do you dislike about the product?

workflow configuration complexity

What problems is the product solving and how is that benefiting you?

I use Ivanti Neurons for ITSM for Incident Management, which shortens resolution times. It provides strong reporting and dashboards, with real-time SLA tracking.

What do you like best about the product?

I like the strong optimization and proactive support Ivanti Neurons for ITSM offers. The highly customizable workflows, unified ITSM capabilities in one platform, and the user-friendly, self-service experience stand out to me. Optimization saves time and reduces stress. I appreciate the proactive issue detection and experiencing fewer outages, thanks to the unified ITSM platform that provides better visibility and control. The ease of setup due to cloud deployment options, prebuilt ITIL workflows, and a configurable, low-code platform make it really convenient.

What do you dislike about the product?

AI and optimization maturity could be stronger. Integration flexibility can be limited. Implementation and configuration complexity. User interface consistency.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM solves too many IT issues, slow resolution, lack of visibility, insufficient manual processes, and repetitive work. It provides strong optimization, proactive support, and a unified ITSM platform, saving time, reducing stress, and offering better visibility and control.

What do you like best about the product?

There is nothing good about this product. Their support is non-existent. They sales is extremely hard to get a hold of (maybe because we are small and they don't care). The product is buggy and not worth it at all.

What do you dislike about the product?

Everything is either average or not working properly. The remote connection is buggy, don't get me started on MACs and also the patching is hit and miss. They support is practically useless and make sure to read the contract because they will force you to stay with them if you don't give them 90 day notice.

What problems is the product solving and how is that benefiting you?

Nothing, it's practically useless for what we wanted it for and they forced us to stick to it because we didn't give them a 90 day notice!