Using customisable AI engines, optional browser-based editing & workflow tools, and no-code automation - CaptionHub enables subtitling at unmatched speed, security and accuracy
Founded in 2015 by experts in video production and broadcast, CaptionHub provides enteprise scale subtitling for the world's best recognised companies, including TED, Allianz, Vice, Workday, NetApp, Stripe and many more. CaptionHub is headquartered in London, United Kingdom with customers using CaptionHub in over 250 countries daily.
Artificial intelligence powers the instant creation of perfectly timed and high accuracy captions. If required, control your messaging, and never make a mistake with the world's most powerful online suite of subtitle editing, QC and workflow management tools. Using the best systems available for transcription, localisation, video playback and more, to power a seamless capability is straightforward with our integrations and API.
CaptionHub has an auto-scaling architecture, to deal with the largest subtitling requirements conceivable. The entire application is configured in a High Availability pattern, meaning that CaptionHub's there when you need it to be.
At CaptionHub, security comes built-in. We're trusted with the data of some of the world's largest brands, including those in regulated industries - law, life sciences or finance, for example. We work tirelessly to keep your data safe.
Highlights
Artificial intelligence powers the instant creation of perfectly timed and high accuracy captions. Automatic speech recognition, Machine translation, Natural Captions Technology, Speaker identification, Auto-alignment, Frame accuracy.
Control your messaging, and never make a mistake with a powerful online suite of subtitle editing and workflow management tools. Sophisticated editing tools, Review and approval workflow, User roles and tiered permissions, Managed notifications, Audit trail and snapshots, Advanced team management.
Seamlessly integrate with your technology stack. Using the best systems available for transcription, localisation, video playback and more, to power a seamless capability is straightforward with native integrations and API, Translation Memory Systems, Secure authentication, Highly mature API , Enterprise Video Platforms, Highly developed integrations, On-premise options.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You buy this listing through a contract with two pricing dimensions. The first is the CaptionHub platform itself, which includes user licences and access to all enterprise features. Your contract sets an allowance of output minutes, which are deducted when you first download a set of captions. The second dimension covers overages. If you use more output minutes than your contracted plan allows, you can buy extra minutes on a usage basis. This lets you scale beyond your base allowance without changing your main contract.
Top-of-mind questions for buyers
What counts as an output minute for billing?
Output minutes measure the length of captioned media you download. Minutes are deducted the first time you download a set of captions. Later downloads of the same captions, whether burnt-in subtitles or timed text, do not reduce your balance.
What happens if I use more output minutes than my contracted plan allows?
You can buy top-up minutes on a usage basis to keep downloading. These overage minutes are billed as you use them, so you scale past your base allowance without changing your main platform contract.
Which dimension drives most of my cost — the platform or the overages?
The CaptionHub platform dimension covers your user licences and a contracted output minute allowance, forming your base cost. Overage minutes only add charges when your downloads exceed that allowance. Both appear on the same invoice, billed independently.
captionhub.com
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Vendor refund policy
There are no refund policies in our enterprise packages - please contact sales@captionhub.com for more information.
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Our engineers provide hands-on support via email and chat for everyone. We offer advanced customer support plans at additional cost, with Shared Slack Channel Access, Dedicated Support and CSM Teams, Live Event Support and extended SLAs. Contact: sales@captionhub.com for more information.
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