Sold by: Sky Luck Technologies
AWS Free Tier
Fiko is a unified AI customer-service inbox for WhatsApp, LINE, Zalo, Telegram, and web chat. Agents get one thread per customer, live translation, and AI that drafts replies from the conversation.
Overview
Fiko is an AI customer-service platform from Sky Luck Technologies. Support teams handle WhatsApp, LINE, Zalo, Telegram, and web chat in a single inbox instead of switching apps. Each customer stays in one thread so history, language, and context are not lost across channels.
Agents work in their own language. Fiko translates messages in real time (50+ languages) so a team in one country can serve customers in another. AI assists human agents using the live conversation: suggested replies, summaries, and faster handling. It is not an unattended bot that replaces the agent.
Fiko runs on AWS. Typical customers are e-commerce, OEM, and agency support teams in Southeast Asia and beyond that already live in messaging apps. This Marketplace listing is the free Fiko product. Visit https://www.fiko.ai to get started.
Highlights
- One AI inbox for WhatsApp, LINE, Zalo, Telegram, and web chat so every customer stays in a single thread.
- Real-time translation in 50+ languages so agents can support customers without switching language or tools.
- AI assists human agents with suggested replies and summaries from the live conversation. It does not replace your team with an unattended bot.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
Fiko AI uses a single Free pricing dimension. You pay nothing to use the product, and there are no tiers, instance sizes, or usage add-ons to compare. Billing is measured in units under this one free dimension. Fiko brings customer conversations, translation, AI assistance, and human agents into one workspace at no charge on AWS Marketplace.
Top-of-mind questions for buyers
You get one workspace that connects several messaging channels and web chat. It brings customer conversations, real-time translation, and AI assistance together, with human agents staying in control of responses. All of this is available under the single Free dimension at no charge.
No. This listing has one Free dimension, so nothing you do triggers a charge. There are no usage tiers, seat counts, or thresholds that add cost. Your bill stays at zero regardless of conversation volume, connected channels, or how many human agents use the workspace.
No counting is required for billing. The Free dimension is a usage measure that carries no charge, so tracking units does not affect what you pay. You use the product without watching a meter or worrying about crossing a paid threshold.
skyluck.tech
Helpful?
Vendor refund policy
This Fiko listing is free of charge on AWS Marketplace. There is no payment to refund. If you were charged in error or need help with your workspace, email accounts@fiko.ai . Sky Luck Technologies Pte Ltd, 140 Paya Lebar Road #05-22, Singapore 409015.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support for Fiko is provided by Sky Luck Technologies Pte Ltd.
Website: https://www.fiko.ai Company: https://skyluck.tech Email: accounts@fiko.ai
Support is in English. We respond to Marketplace buyers by email during Singapore business hours (SGT), typically within one business day. This listing is the free Fiko product; paid plans and SLAs are arranged separately if you need them.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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