Companies invest in monitoring tools but that is only half of the equation. Journey from tooling to desired business outcomes is long and tedious and needs a mature SRE practice that brings together a deep understanding of application context, performance engineering, best practices for creating dashboards, alerts and notifications that drive required analysis or predict issues. MapleLabs SREOps helps you jumpstart your SRE practice.

MapleLabs SREOps Assessment Service we will engage with your teams to understand:

• Application architecture & topology e.g. technologies used, whether microservices architecture, whether Kubernetes etc.
• Understand load pattern experienced by application, scaling strategy, hotspots in the system
• Tooling used if any for monitoring, log management and notification systems
• Review of past tickets
• SRE team’s pain points & SLAs
• Extent of logging adhered to by applications
• Hand-offs of issues between SRE and QA teams
• Budget constraints

Based on the assessment, MapleLabs shall provide a blue print for SRE setup as well as an implementation plan.

Deliverables

1. Proposed dashboard organization with details of analysis presented. This would include views of your overall service health and then zoom into individual applications and services
2. Logs to be captured including changes if needed to logging approach
3. Proposed alert and notification approach
4. Proposed tracing approach
5. Recommended tooling with cost and benefits for your needs
6. Implementation plan

Pricing

1. ML_SREOps service package provides up to 10 hours of consulting support and is priced at mutually agreed rate between customer and MapleLabs
2. Customer has to buy additional units of ML_SREOps package if the engagement requires more than 10 hours of consulting owing to deployment’s scale or complexity. MapleLabs shall provide an estimate at the start of the engagement

Getting started

1. ML_SREOps package from AWS Marketplace
2. MapleLabs shall reach out to setup an initial conference call for introductions and setup an agenda for Assessment phase