Sold by: Leena AI
Deployed on AWS
Leena AI offers a Jarvis-style work assistant, automating tasks in HR, IT, Procurement, Supply Chain, Finance, and others. Featuring WorkLM™ for predictive, human-like text responses, automates enterprise workflows, proactive resolution to employee action-oriented queries. It integrates with 1000+ apps, serves 400+ customers globally, and supports 100+ languages.
4.5
Overview
Leena AI is a leading Agentic AI-powered Autonomous Agent helping build Zero-Ticket Enterprises worldwide. It redefines how employees get work done while delivering a unified experience. By helping reduce tickets across employee-facing functions like IT, Finance, and HR, Leena AI guarantees a 70% self-service ratio in the contract. The advanced enterprise work assistant is backed by Leena AI's proprietary large language model, WorkLM.
Leena AI delivers unified, accurate, and immediate enterprise knowledge access. It also fills knowledge gaps by finding new information from resolved tickets. In addition, it executes complex actions and automates processes across enterprise systems by building custom workflows in real-time based on just a single prompt from employees, setting enterprises on the path to eliminating tickets and accelerating employee outcomes.
Leena AI makes this happen with its Autonomous Agent, which deploys individual agents skilled in delivering enterprise capabilities. In addition, its rich analytics suite delivers actionable insights to improve the enterprise employee experience. Leena AI integrates well with 1000+ platforms, including SAP, ServiceNow, ADP, Salesforce, Oracle, Workday, and Microsoft Office 365. It also works with over 500+ customers across 100+ countries, including leading enterprises like Nestle, Coca-Cola, Mercedes Benz, Sony, and Etihad Airways. Founded in 2018, Leena AI supports 100+ languages globally, and millions of employees transact daily with the platform.
We recognize your requirements might be unique as a valued customer. For us to comprehensively understand your needs, please write to us at partnership@leena.ai , and we will arrange a consultation to help us structure a tailored offer that you can subscribe to through AWS.
Highlights
- Unified Enterprise Experience: Leena AI reduces tickets and TAT across functions like IT, Finance, HR & more from a single chat interface in natural language, helping reduce app switching & resolving requests, end-to-end, powered by Agentic AI
- Custom agents: Leena AI comes with domain-trained Agentic AI agents to assess employee requests made per domain and invoke the right actions
- 1000+ Integrations: Leena AI has out-of-the-box integrations with leading 1000+ enterprise systems including AWS, SAP, Salesforce, ServiceNow, ADP, Oracle, UKG, Workday, and Microsoft Office 365
Details
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Delivery method
Deployed on AWS
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Dimension | Description | Cost/24 months |
|---|---|---|
Knowledge Management | Virtual assistant to resolve employee knowledge related queries | $300,000.00 |
Case & Incident Management | Centralized ticketing system for the complete enterprise | $400,000.00 |
Workflows / Transactions Automation | SuperApp integrated with enterprise apps to automate custom workflows | $300,000.00 |
Document Management | DMS solution to manage, store, approve, sign & retrieve documents | $300,000.00 |
Employee Engagement Survey Platform | Trigger dynamic sentiment driven conversational survey | $300,000.00 |
Implementation Cost | Cost to implement the solution | $200,000.00 |
ESD, HR_IT Transactions | Gen-AI virtual assistant integrated with enterprise applications | $300,000.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
The level of support buyers can expect when they purchase our product is exceptional. Our dedicated customer support team is available around the clock to address any inquiries or issues promptly. We also offer comprehensive online resources and documentation to ensure a smooth and satisfying customer experience. We even sign Service Level Agreements (SLAs) to guarantee timely and prioritized resolution of any concerns. Your satisfaction is our top priority. Dedicated support email: support@leena.ai Upon emailing, a support ticket will be generated, and a prompt response will be provided
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By IBM Software
By Aisera
Top
10
In Procurement & Supply Chain
Top
10
In Human Resources, Customer Support, Sales & Marketing
Top
25
In IT Support, Customer Support
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
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AI generated from product descriptions
Large Language Model
Proprietary WorkLM™ for generating predictive and human-like text responses across enterprise workflows
Enterprise System Integration
Native integration capabilities with 1000+ enterprise platforms including SAP, ServiceNow, Salesforce, and Microsoft Office 365
Autonomous Agent Architecture
Deployment of domain-specific AI agents capable of executing complex actions and automating processes across enterprise systems
Multilingual Support
Comprehensive language support covering 100+ global languages for enterprise communication and interaction
Knowledge Management
Dynamic knowledge gap filling by extracting insights from resolved tickets and delivering unified, accurate enterprise knowledge access
AI Agent Orchestration
Centralized platform for connecting and managing multiple AI agents across enterprise systems
System Integration Capability
Native connectivity to over 700 enterprise systems for seamless data and workflow integration
Development Flexibility
Support for no-code and pro-code agent development with comprehensive agent development kit (ADK)
Multi-Model AI Support
Ability to choose and integrate different foundation AI models within a single governance framework
Enterprise Security Framework
Built-in security, governance, and observability controls for AI agent deployment and management
AI Model Architecture
Utilizes domain-specific Large Language Models (LLMs) grounded in customer data for intelligent task execution
Integration Capabilities
Supports seamless integration with 500+ backend SaaS applications through pre-built connectors
Workflow Automation
Enables proactive task automation and workflow generation using Workflow & Events Studio with 3000+ pre-built workflows
Prompt Engineering
Provides customizable AI prompts and skills with Prompt Studio for context-aware and bias-limited interactions
Security Framework
Implements TRAPS framework covering Trust, Responsible, Auditable, Privacy, and Security principles for enterprise data governance
Standard contract
No
No
No
Customer reviews
Abhijit Prasad
Chatbot has organized HR queries and has improved employee experience and self-service
Reviewed on Dec 29, 2025
Review from a verified AWS customer
What is our primary use case?
Leena AI serves as my primary tool for query management and knowledge management for my team.
In my daily work with Leena AI for query management, we had numerous queries reaching out to multiple stakeholders, and Leena AI streamlined those workflows. We now have a ticketing system in place with a clearly defined SLA. For knowledge management, we had multiple policies scattered across various shared folders and other important locations, and all of those have been uploaded to Leena AI. Leena AI functions as a chatbot and provides all that information directly to end users.
What is most valuable?
The best feature that Leena AI offers is that it improves daily.
Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies.
I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have.
Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience.
The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.
What needs improvement?
Leena AI is up to date, with the team working hard to keep pace with the market, as they were among the first to launch as an AI bot in India. The team should continuously assess areas for improvement.
The system is well-defined, and the team is managing it effectively. Overall, the bot is continuously improving.
For how long have I used the solution?
I have been using Leena AI for four years.
What do I think about the stability of the solution?
Leena AI has been stable. During my tenure, I have not experienced any downtime.
What do I think about the scalability of the solution?
Leena AI is scalable, as it can handle a large number of employees and organizations, thus managing increased workloads efficiently.
How are customer service and support?
Leena AI's customer support has been excellent. The team adheres to a fixed SLA, responds quickly, and the dedicated team aligns well with us, providing timely resolutions.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Leena AI, we used a small tool called Yellow.ai or Symphony AI, which was not intuitive and did not improve, which led us to switch to Leena AI.
How was the initial setup?
Leena AI's initial setup and onboarding process was easy, with nothing difficult in the experience.
What about the implementation team?
We did not purchase Leena AI through the AWS Marketplace . We directly purchased it from the sales team.
What was our ROI?
I have seen a return on investment, as there was a significant reduction in the number of HR staff needed to address queries after implementing the bot, allowing additional team members to focus on other strategic HR tasks.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been positive. They are flexible with licensing, and the cost is manageable in India.
Which other solutions did I evaluate?
In the market, there were no other options that caught our attention as much as Leena AI, which is why we did not explore anything else. We believed in onboarding Leena AI due to its unique features.
What other advice do I have?
We use AWS as our cloud provider for the private cloud.
I would describe Leena AI's user interface as very intuitive, useful, and easy for our team and employees to use.
We have had no concerns regarding how Leena AI handles security and compliance requirements in our organization. They follow all necessary compliance requirements for data retention and other factors.
Leena AI integrates effectively with our existing HR systems. While there was a small challenge with SAP due to field name mismatches, overall the integration was good and streamlined.
I find Leena AI's reporting and analytics features to be excellent, as we can download them in CSV and Excel formats, and the dashboards are also very effective.
Multilingual support was not important for us since English is the main language, and it works effectively for our needs.
I am very satisfied with the frequency and quality of updates or new features from Leena AI. Whenever there is an area of improvement, they update us and provide detailed information during our daily standup calls.
My advice for others considering Leena AI is to use only the features suitable for their needs and not to overextend by purchasing extra products or features initially.
My company does not have any business relationship with this vendor beyond being a customer.
Leena AI is a great tool for any company. Since the team has been improving since they started in 2021, they have a strong team, and the founders, product team, sales team, and customer support teams are always reliable. The overall features and support provided by Leena AI are highly useful for any organization considering onboarding them. I would rate this product 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)