Agentic AI-Powered Enterprise Virtual Assistant

Leena AI provides an AI-powered digital employee, which is an AI colleague that automates enterprise support and business processes. Instead of employees manually contacting HR, IT, Finance, or operating teams, they directly interact with Leena AI, which understands the request and either answers or completes the task on its own from end-to-end workflow.

For example, as an employee at the company, instead of emailing HR, raising an IT ticket, or calling finance, I can directly ask Leena AI, 'I want to apply for leave next month.' Leena AI checks my leave balance and creates the leave request and sends it for manager approval, updates the HR record system, and notifies once it is approved. There is no manual intervention needed in this process. This is the major use case that I have used in my company.

Leena AI also provides HR automation and IT helpdesk support where I can reset a password, request software installation, raise a ticket, report laptop issues, request VPN access, or create tickets. Apart from this, knowledge management functionality allows employees to ask questions such as 'What is our travel reimbursement policy?' Instead of searching documents, Leena AI retrieves the answer from the company's knowledge base using RAG. Workflow automation allows me to create requests, route them for approval, and notify procurement; all of these I can track using Leena AI itself through chat. Additionally, enterprise integration with systems such as SAP, Workday, ServiceNow, Microsoft 365, Salesforce, and Oracle is available, and I have used Leena AI for all of these use cases.

Leena AI offers AI Colleagues, which are digital employees and Leena AI's flagship feature. Instead of a simple chatbot, Leena AI provides specialized AI colleagues for different departments such as HR assistant, IT assistant, and finance assistant. Agentic AI understands requests, plans the required steps, and interacts with multiple enterprise applications to execute the workflow end-to-end. For example, if I want to apply for leave for tomorrow, it checks my leave balance, creates the leave request, sends it for approval, and updates the HR system, notifying me.

Enterprise integrations and RAG (Retrieval-Augmented Generation) are also features. Instead of generating answers from memory, Leena AI retrieves information from company policies, internal documents, knowledge bases, and SharePoint. Other features include workflow automation from end-to-end, multi-language support, voice-enabled AI, observability and governance with role-based access control, audit trails, policy guardrails, AI activity monitoring, and fast deployment.

Of all these features, I appreciate AI Colleagues the most. Leena AI provides specialized AI colleagues for different departments such as HR assistant, IT assistant, and finance assistant, instead of offering just a simple chatbot. I also appreciate Agentic AI's end-to-end workflow capability, which understands requests, plans the required steps, and interacts with multiple enterprise applications to execute the workflow. Enterprise integrations with Microsoft Teams work absolutely fine, and RAG improves the accuracy by retrieving information from company policies and internal documents, reducing hallucination. These are all the features that I appreciate.

Leena AI has positively impacted my organization by improving employee productivity through automating repetitive HR, IT, and finance tasks. Instead of employees writing and waiting for support teams, they receive instant assistance through AI, which reduces response time, lowers operational costs, improves employee satisfaction, and allows support teams to focus on more strategic work. By integrating with enterprise systems to automate workflows, Leena AI also helps organizations scale support without proportionally increasing headcount. Key impacts include twenty-four-seven employee support, reduced HR workload, fast issue resolution, improved employee experience, lower operational costs, higher productivity, and scalable support.

Leena AI can be improved by reducing manual work to achieve faster response times. Currently, it is adequate, but it should be a little faster. Productivity can also be increased and additional features can be added to Leena AI.

I want to mention that proactive AI could be used instead of waiting for employees, and specialized AI agents should work together. For example, an HR agent and finance agent working in combination would provide better results.

I have been using Leena AI for six months.

Leena AI is stable and is working fine.

My organization currently has about ten thousand employees, and everyone is using Leena AI for their respective use cases. It is working fine, and the scalability of Leena AI is good.

The customer support for Leena AI is very good as it offers twenty-four-seven customer support.

When it comes to metrics, Leena AI has saved the HR department seventy percent plus employee tickets auto-resolved using AI colleagues only, and there is a four to ten times measured ROI reported across enterprise deployments. There is a thirty percent reduction in ticket resolution time for helpdesk operations and a seventy percent reduction in ticket volume. Additionally, the resolution time for resolvable tickets has been reduced to one or two days. This is all attributed to using Leena AI.

I have chosen an eight out of ten rating for Leena AI because of the features it has and the service it provides.

I suggest others use Leena AI as it automates processes that are traditionally done by manual work. This decreases output time and improves employee satisfaction, so I recommend it to other organizations.

I have mentioned everything from AI Colleagues, Agentic AI, enterprise integration, RAG (Retrieval-Augmented Generation), workflow automation, multi-language support, voice-enabled AI, observability and governance, and fast deployment. Everything I have given is in my review.

My main use case for Leena AI is to manage our customer queries automatically on chat, email, and personally.

A quick specific example of how Leena AI helps with customer queries in my daily workflow is that basic questions asked by customers are handled by this AI, and any relevant information or brochures are provided if needed.

We use Leena AI to auto-reply to common questions only.

The best features Leena AI offers in my experience are faster responses and improved customer experience.

The faster response time and improved customer experience show up in my work because earlier we were not able to handle so many customers, and we had lost a lot of our customers. However, because of Leena AI, customers are now able to contact us if they are provided information by it.

Leena AI has impacted my organization positively because its cost management is low, its responses are faster, and it scales easily.

The low cost and easy scalability of Leena AI have made a difference for my organization as we are now able to handle all our customers.

Leena AI can be improved if we are able to automate all the questions rather than only common questions available. If it can be improved in that way, it will enhance our operations.

I have been using Leena AI for almost half a year.

Leena AI is stable.

Leena AI's scalability is good.

Customer support for Leena AI was good, and we were able to reach out and get all our queries cleared.

I did not previously use a different solution.

I have seen a return on investment as we are able to handle all our customers.

My experience with pricing, setup cost, and licensing for Leena AI is that the setup cost was low, and the license was given easily.

Before choosing Leena AI, I did not evaluate other options.

The advice I would give to others looking into using Leena AI is that others should try it once because it is very useful as it automates customer interactions and provides responses to common questions while reducing support workload. I would rate this product a 9 out of 10.

My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI.

I work in a team where we monitor the types of requests related to the helpdesk platform and accordingly update and maintain the repository of queries related to policy in the system. We monitor and respond to queries as a Tier one agent to ensure accuracy.

We use Leena AI for notifications published about changes in policy or specific communications that we need to send across to all employees either on MS Teams or via email. We also use Leena AI to onboard new hires as well as offboard existing employees once they raise their designation in the tool.

One of the best features that Leena AI offers is the ability to generate answers based on the single-handed policy that has been fed into the tool. This helps tremendously with multiple types of questions since we cannot monitor all queries and concerns of all employees across the globe. The generative answer feature is one of the best tools to provide generative answers based on the policy. It has helped my team to understand the types of concerns and the fact that concerns will never decrease; they would always increase in number.

The generative answer feature reduces both time and manual efforts. In approximately 86% of scenarios, people use the chatbot and are happy with it. In 10% of scenarios where there is no appropriate answer or where the employee is not satisfied with the answer, they reach out to my team.

One of the standout features for the chatbot tool is the analytics dashboard, which is very simple to understand and has good graphs and charts to understand the differences and usage. The analytics portion allows customization in any way you want to showcase the charts.

Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries. They used to depend on HRBPs for resolution. This has improved since employees can now access Leena AI portal, ask queries and concerns independently, and get their answers with issues being resolved through the platform.

The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to address that.

At times when generative information is used from the chatbot where the policy indicates it is applicable to a specific set of employees, there are scenarios where the policy gets referred to other employees as well, which is not suitable.

I have been using Leena AI for 1.5 years.

Leena AI is stable in my experience.

I have not seen scalability as an issue with Leena AI.

Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues.

We have not been calculating employee satisfaction scores everywhere, but I believe it is somewhere around 2.5 or three out of five. The reduction in HR workload on the invisible tasks that they have been doing while resolving queries of employees has progressively been reduced.

The time has definitely been saved with Leena AI and the invisible workload has definitely been reduced. Apart from that, I am not sure if I can give any certain data.

I would suggest not going for the basic version. Go for the advanced version of Leena AI. The tool is very employee-friendly and easy to understand. However, do set expectations before purchasing the tool that customer service needs to be available most of the time and the turnaround time has to reduce. The overall rating I would give for this product is seven out of ten.