Chatbot has organized HR queries and has improved employee experience and self-service
What is our primary use case?
Leena AI serves as my primary tool for query management and knowledge management for my team.
In my daily work with Leena AI for query management, we had numerous queries reaching out to multiple stakeholders, and Leena AI streamlined those workflows. We now have a ticketing system in place with a clearly defined SLA. For knowledge management, we had multiple policies scattered across various shared folders and other important locations, and all of those have been uploaded to Leena AI. Leena AI functions as a chatbot and provides all that information directly to end users.
What is most valuable?
The best feature that Leena AI offers is that it improves daily.
Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies.
I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have.
Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience.
The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.
What needs improvement?
Leena AI is up to date, with the team working hard to keep pace with the market, as they were among the first to launch as an AI bot in India. The team should continuously assess areas for improvement.
The system is well-defined, and the team is managing it effectively. Overall, the bot is continuously improving.
For how long have I used the solution?
I have been using Leena AI for four years.
What do I think about the stability of the solution?
Leena AI has been stable. During my tenure, I have not experienced any downtime.
What do I think about the scalability of the solution?
Leena AI is scalable, as it can handle a large number of employees and organizations, thus managing increased workloads efficiently.
How are customer service and support?
Leena AI's customer support has been excellent. The team adheres to a fixed SLA, responds quickly, and the dedicated team aligns well with us, providing timely resolutions.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Leena AI, we used a small tool called Yellow.ai or Symphony AI, which was not intuitive and did not improve, which led us to switch to Leena AI.
How was the initial setup?
Leena AI's initial setup and onboarding process was easy, with nothing difficult in the experience.
What about the implementation team?
We did not purchase Leena AI through the AWS Marketplace. We directly purchased it from the sales team.
What was our ROI?
I have seen a return on investment, as there was a significant reduction in the number of HR staff needed to address queries after implementing the bot, allowing additional team members to focus on other strategic HR tasks.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been positive. They are flexible with licensing, and the cost is manageable in India.
Which other solutions did I evaluate?
In the market, there were no other options that caught our attention as much as Leena AI, which is why we did not explore anything else. We believed in onboarding Leena AI due to its unique features.
What other advice do I have?
We use AWS as our cloud provider for the private cloud.
I would describe Leena AI's user interface as very intuitive, useful, and easy for our team and employees to use.
We have had no concerns regarding how Leena AI handles security and compliance requirements in our organization. They follow all necessary compliance requirements for data retention and other factors.
Leena AI integrates effectively with our existing HR systems. While there was a small challenge with SAP due to field name mismatches, overall the integration was good and streamlined.
I find Leena AI's reporting and analytics features to be excellent, as we can download them in CSV and Excel formats, and the dashboards are also very effective.
Multilingual support was not important for us since English is the main language, and it works effectively for our needs.
I am very satisfied with the frequency and quality of updates or new features from Leena AI. Whenever there is an area of improvement, they update us and provide detailed information during our daily standup calls.
My advice for others considering Leena AI is to use only the features suitable for their needs and not to overextend by purchasing extra products or features initially.
My company does not have any business relationship with this vendor beyond being a customer.
Leena AI is a great tool for any company. Since the team has been improving since they started in 2021, they have a strong team, and the founders, product team, sales team, and customer support teams are always reliable. The overall features and support provided by Leena AI are highly useful for any organization considering onboarding them. I would rate this product 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
