External reviews are not included in the AWS star rating for the product.
My main use case for Leena AI is to manage our customer queries automatically on chat, email, and personally.
A quick specific example of how Leena AI helps with customer queries in my daily workflow is that basic questions asked by customers are handled by this AI, and any relevant information or brochures are provided if needed.
We use Leena AI to auto-reply to common questions only.
The best features Leena AI offers in my experience are faster responses and improved customer experience.
The faster response time and improved customer experience show up in my work because earlier we were not able to handle so many customers, and we had lost a lot of our customers. However, because of Leena AI, customers are now able to contact us if they are provided information by it.
Leena AI has impacted my organization positively because its cost management is low, its responses are faster, and it scales easily.
The low cost and easy scalability of Leena AI have made a difference for my organization as we are now able to handle all our customers.
Leena AI can be improved if we are able to automate all the questions rather than only common questions available. If it can be improved in that way, it will enhance our operations.
I have been using Leena AI for almost half a year.
Leena AI is stable.
Leena AI's scalability is good.
Customer support for Leena AI was good, and we were able to reach out and get all our queries cleared.
I did not previously use a different solution.
I have seen a return on investment as we are able to handle all our customers.
My experience with pricing, setup cost, and licensing for Leena AI is that the setup cost was low, and the license was given easily.
Before choosing Leena AI, I did not evaluate other options.
The advice I would give to others looking into using Leena AI is that others should try it once because it is very useful as it automates customer interactions and provides responses to common questions while reducing support workload. I would rate this product a 9 out of 10.
My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI.
I work in a team where we monitor the types of requests related to the helpdesk platform and accordingly update and maintain the repository of queries related to policy in the system. We monitor and respond to queries as a Tier one agent to ensure accuracy.
We use Leena AI for notifications published about changes in policy or specific communications that we need to send across to all employees either on MS Teams or via email. We also use Leena AI to onboard new hires as well as offboard existing employees once they raise their designation in the tool.
One of the best features that Leena AI offers is the ability to generate answers based on the single-handed policy that has been fed into the tool. This helps tremendously with multiple types of questions since we cannot monitor all queries and concerns of all employees across the globe. The generative answer feature is one of the best tools to provide generative answers based on the policy. It has helped my team to understand the types of concerns and the fact that concerns will never decrease; they would always increase in number.
The generative answer feature reduces both time and manual efforts. In approximately 86% of scenarios, people use the chatbot and are happy with it. In 10% of scenarios where there is no appropriate answer or where the employee is not satisfied with the answer, they reach out to my team.
One of the standout features for the chatbot tool is the analytics dashboard, which is very simple to understand and has good graphs and charts to understand the differences and usage. The analytics portion allows customization in any way you want to showcase the charts.
Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries. They used to depend on HRBPs for resolution. This has improved since employees can now access Leena AI portal, ask queries and concerns independently, and get their answers with issues being resolved through the platform.
The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to address that.
At times when generative information is used from the chatbot where the policy indicates it is applicable to a specific set of employees, there are scenarios where the policy gets referred to other employees as well, which is not suitable.
I have been using Leena AI for 1.5 years.
Leena AI is stable in my experience.
I have not seen scalability as an issue with Leena AI.
Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues.
We have not been calculating employee satisfaction scores everywhere, but I believe it is somewhere around 2.5 or three out of five. The reduction in HR workload on the invisible tasks that they have been doing while resolving queries of employees has progressively been reduced.
The time has definitely been saved with Leena AI and the invisible workload has definitely been reduced. Apart from that, I am not sure if I can give any certain data.
I would suggest not going for the basic version. Go for the advanced version of Leena AI. The tool is very employee-friendly and easy to understand. However, do set expectations before purchasing the tool that customer service needs to be available most of the time and the turnaround time has to reduce. The overall rating I would give for this product is seven out of ten.
Leena AI serves as my primary tool for query management and knowledge management for my team.
In my daily work with Leena AI for query management, we had numerous queries reaching out to multiple stakeholders, and Leena AI streamlined those workflows. We now have a ticketing system in place with a clearly defined SLA. For knowledge management, we had multiple policies scattered across various shared folders and other important locations, and all of those have been uploaded to Leena AI. Leena AI functions as a chatbot and provides all that information directly to end users.
The best feature that Leena AI offers is that it improves daily.
Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies.
I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have.
Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience.
The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.
Leena AI is up to date, with the team working hard to keep pace with the market, as they were among the first to launch as an AI bot in India. The team should continuously assess areas for improvement.
The system is well-defined, and the team is managing it effectively. Overall, the bot is continuously improving.
I have been using Leena AI for four years.
Leena AI has been stable. During my tenure, I have not experienced any downtime.
Leena AI is scalable, as it can handle a large number of employees and organizations, thus managing increased workloads efficiently.
Leena AI's customer support has been excellent. The team adheres to a fixed SLA, responds quickly, and the dedicated team aligns well with us, providing timely resolutions.
Before Leena AI, we used a small tool called Yellow.ai or Symphony AI, which was not intuitive and did not improve, which led us to switch to Leena AI.
Leena AI's initial setup and onboarding process was easy, with nothing difficult in the experience.
We did not purchase Leena AI through the AWS Marketplace. We directly purchased it from the sales team.
I have seen a return on investment, as there was a significant reduction in the number of HR staff needed to address queries after implementing the bot, allowing additional team members to focus on other strategic HR tasks.
My experience with pricing, setup cost, and licensing has been positive. They are flexible with licensing, and the cost is manageable in India.
In the market, there were no other options that caught our attention as much as Leena AI, which is why we did not explore anything else. We believed in onboarding Leena AI due to its unique features.
We use AWS as our cloud provider for the private cloud.
I would describe Leena AI's user interface as very intuitive, useful, and easy for our team and employees to use.
We have had no concerns regarding how Leena AI handles security and compliance requirements in our organization. They follow all necessary compliance requirements for data retention and other factors.
Leena AI integrates effectively with our existing HR systems. While there was a small challenge with SAP due to field name mismatches, overall the integration was good and streamlined.
I find Leena AI's reporting and analytics features to be excellent, as we can download them in CSV and Excel formats, and the dashboards are also very effective.
Multilingual support was not important for us since English is the main language, and it works effectively for our needs.
I am very satisfied with the frequency and quality of updates or new features from Leena AI. Whenever there is an area of improvement, they update us and provide detailed information during our daily standup calls.
My advice for others considering Leena AI is to use only the features suitable for their needs and not to overextend by purchasing extra products or features initially.
My company does not have any business relationship with this vendor beyond being a customer.
Leena AI is a great tool for any company. Since the team has been improving since they started in 2021, they have a strong team, and the founders, product team, sales team, and customer support teams are always reliable. The overall features and support provided by Leena AI are highly useful for any organization considering onboarding them. I would rate this product 9 out of 10.
