Overview
Salted CX is a tool for people in the contact center and other people in your company who need to understand customer experience. Salted CX extracts conversation content and medatata from all company data sources and gathers them on one place. Users can then explore the customer journeys in a unified way and take advantage of all Salted CX features on conversations coming from any platform.
Salted CX analyzes all conversation metadata and content to highlight pieces of conversations that may require attention. Users can quickly navigate to these moments in the customer journey, understand context, understand how common is the given customer experience, and take action to improve the company product and services, processes, or train agents.
Users can mark interesting moments in the conversations and provide feedback to findings by AI to tailor Salted CX to their business needs. Users do no need any technical skills to take advantage of Salted CX analytics and AI features.
Highlights
- Users can use semantic search to find moments in conversations that are similar to the what they search for. Users do not know how customers and agents express themselves. Salted CX uses natural language understanding to find similar pieces of conversations as people would. Users can quickly verify whether something is happening in conversations and how often it happens.
- Salted CX integrates with major contact center platforms out of the box and gathers conversations from multiple platforms and instances into one place. Users can see traffic from their entire contact center in a single dashboard or chart. Customer journey also shows the complete customer experience no matter through which platforms and channels the customer interacted.
- Salted CX automatically analyzes all conversations and finds patterns that may require attention. Salted CX uses feedback from customers, agents, supervisors and other people in the company to train AI to identify pieces of conversations that are interesting for your business and can be acted on.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/12 months |
|---|---|---|
Agents | Limit of active named agents in one calendar month across all connected contact center platforms. | $799.00 |
Vendor refund policy
Customers can request free proof of concept before purchase. All purchases are final.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support please contact us at help@salted.cx
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
