Sold by: WeKall
WeKall is an AI-powered, cloud-based enterprise communication platform that integrates voice, contact center, messaging, and conversational assistants. It helps businesses automate interactions, improve reachability, and optimize sales, collections, and customer service through AI, analytics, and integrations.
3.5
Overview
WeKall is a cloud-based enterprise communication platform powered by artificial intelligence that centralizes voice, contact center, messaging, and conversational automation into a single solution. It allows businesses to manage calls, WhatsApp, and digital channels, integrating voice and chat virtual assistants (voicebots and chatbots) for sales, collections, and customer service, with high availability and scalability on a cloud infrastructure.
The platform offers omnichannel contact center functionality, cloud telephony (PBX), enterprise messaging, conversational AI, interaction transcription and analytics, reporting, and process automation, integrating with CRMs. This enables improved contactability, reduced operating costs, increased team productivity, and a consistent customer experience.
With WeKall, companies can scale their operations without physical infrastructure, optimize key performance indicators (KPIs) such as conversion, collections, and service levels, and make data-driven decisions. It is an ideal solution for companies looking to modernize their business communication, enable applied artificial intelligence, and accelerate their digital transformation securely and reliably.
Highlights
- With WeKall, companies can scale their operations without physical infrastructure, optimize key KPIs such as conversion, revenue collection, and service levels, and make data-driven decisions. It's an ideal solution for businesses looking to modernize their enterprise communications, enable applied artificial intelligence, and accelerate their digital transformation securely and reliably.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
WK_USER_MONHT | Provides access to wekall platforman for one user by 1 mont, like suscription | $1,000.00 |
Dimensions summary
WeKall uses a single pricing dimension based on user count. You pay per user for one month of access to the WeKall platform, billed like a subscription. Your total cost scales directly with the number of users you add. There are no separate tiers or instance sizes to choose from in this listing. To increase or decrease your spend, you adjust the number of user licenses. Service runs under a contract term, and the platform is delivered as a cloud-based service.
Top-of-mind questions for buyers
One user is one named person with login credentials and a single assigned extension. Credentials work for only that designated user until the account is removed. You can reassign a login to a new person only when replacing someone who no longer uses the platform. The number of users you buy caps active logins.
Each user gets cloud phone access, remote technical support, and platform features under your contract. Local and national phone lines come from a third-party provider under a separate agreement. Any work beyond the contracted scope, such as extra consulting, training, or integrations, is quoted and billed separately.
Your cost scales directly with the number of user licenses you hold. If you assign more than one extension per user against the rules, WeKall may charge retroactively for each added extension. Any user count changes adjust your recurring charge accordingly under the contract terms.
www.wekall.co
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Vendor refund policy
Customers may request a refund within 30 days of subscription. Refund eligibility is subject to usage review. Partial refunds may be considered at our discretion. Refund requests must be submitted to support@wekall.co including AWS Account ID and subscription details.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
+57 602 486 4645 / +57 601 743 0201 or mobile : +57 300 912 2777
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Computer Software
WeKall cloud-based IP telephony
Reviewed on Nov 19, 2024
Review provided by G2
What do you like best about the product?
Ease of implementation, use, and reporting.
Their customer service
Ease of integration with CRM
Their customer service
Ease of integration with CRM
What do you dislike about the product?
So far, I haven't found anything I don't like, it's a good product.
What problems is the product solving and how is that benefiting you?
Call recording, reporting, integration with CRM, and management traceability