Sold by: iCXeed
CXperience Builder, powered by Amazon Connect, is an affordable fully AI-enabled platform that unifies chat, email, and voice into one intelligent experience ideal for contact centres with less than 50 users. It delivers seamless analytics, omnichannel interactions, and access to leading analytics, AI, and automation solutions for your contact centre workloads.
Overview
Empower your small enterprise with CXperience Builder, an intelligent contact centre platform built on Amazon Connect, the same cloud service trusted by large organisations worldwide. Manage chat, voice, and email in one place with pre-configured AI for self-service FAQs and agent assistance, delivered without coding complexity or enterprise-level costs.
As your business grows, tap into powerful options for custom integrations, advanced service orchestration, and rapid adoption of the latest AWS capabilities through our strategic partnership with iCXeed, an AWS Advanced Tier & GenAI partner. CXperience Builder is secure, enterprise-grade, and ready to scale supporting you at every stage of growth from startup to small medium business to enterprise. Work smarter with integrated analytics, AI, and automation and orchestrate more cognitive, personalised, and intelligent customer experiences.
Highlights
- Multi-Channel Support: Unified chat, voice calling, and email handling in one dashboard, respond to customers wherever they engage.
- Plug-and-play setup with Amazon Connect; no developers needed, ideal for small teams.
- Cognitive Customer Experience: Upload FAQs for instant AI-powered self-service in voice/messaging; equip agents with an AI assistant linked to your knowledge base and best practices.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
CXperience Builder Subscription Plan | Monthly subscription plan that includes 1 user and 3000 voice minutes platform usage allocation and managed contact center capabilities. | $149.00 |
Dimension | Description | Cost/unit |
|---|---|---|
CXperience Builder Extra Consumption | Additional voice minutes beyond included allocation. 1 unit = 1 voice minute. | $0.065 |
CXperience Builder Extra User Consumption | Additional users beyond included 1 user. Each user includes 3000 additional minutes. | $149.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
You can log a support ticket for any issues via customer login with your business email at iris.iCXeed.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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