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    IBM Instana Observability (contract)

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    Deployed on AWS
    Vendor Insights
    Observe your AWS environments in real-time with high-fidelity data that helps you find and fix problems before they impact users. Request an annual contract through this specific listing.

    Overview

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    Instana redefines performance monitoring for cloud-native applications, delivering speed, efficiency, and automation. It's the ideal complement to AWS, enabling agile development and real-time adaptability to evolving infrastructure and application dynamics. With Instana, auto-discover application components, trace requests, and map dependencies effortlessly, ensuring unparalleled visibility to navigate rapid changes effortlessly.

    Our industry-leading 1-second granularity and comprehensive request tracing guarantee no issue escapes detection. Gain full-stack visibility across application code, Kubernetes containers (EKS/ECS), and micro-services with user-friendly dashboards and SmartAlerts™ for tailored alerts. Seamlessly integrated into AWS, Instana supports over 300 technologies, providing worry-free performance monitoring.

    To try Instana for free, visit this Instana AWS Marketplace listing: https://ibm.biz/aws_marketplace-instana_paygo 

    Highlights

    • Built-in automation and AI help you deploy and start collecting insights across your full stack within minutes. Automated root cause analysis and recommendations provide faster issue resolution.
    • Unlike competitors that sample traces, Instana captures 100% of all requests in real-time, ensuring complete visibility into application performance.
    • Seamlessly integrate your IT landscape with AWS services and 300+ integrations with no visibility gaps across your cloud, micro-services and containerized environments.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    IBM Instana Observability (contract)

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    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    1 Standard Managed Virtual Server (MVS) hour
    Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics)
    $900.00
    1 Essentials Managed Virtual Server (MVS) hour
    Essentials: Basic Observability (Infrastructure Monitoring only)
    $240.00

    Additional usage costs (4)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    1GB Data Ingest
    Billed for data ingestion exceeding the included allowance under the 'Fair Use Policy.'*
    $0.25
    1 Standard Managed Virtual Server (MVS) hour
    Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics)
    $0.12
    1 Essentials Managed Virtual Server (MVS) hour
    Essentials: Basic Observability (Infrastructure Monitoring only)
    $0.03
    1000 RU Managed Point of Presence add-on exceeding usage
    Managed Point of Presence add-on exceeding usage
    $12.00

    Vendor refund policy

    All fees are non-cancelable and non-refundable, and Client shall not be entitled to a refund for any amounts already paid except as otherwise provided in the End User License Agreement (EULA).

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Support contact at https://ibm.biz/instana-support 

    Pricing FAQ: https://ibm.biz/instana-pricing-faq 

    Find the right size for your solution and estimate your Instana price: https://ibm.biz/instana-pricing_calculator 

    We also offer shared Slack Channels during trial and subscription.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

     Info
    Top
    10
    In Observability, Monitoring and Observability
    Top
    10
    In Observability, Migration
    Top
    10
    In Generative AI, Log Analysis

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    0 reviews
    Insufficient data
    Insufficient data
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Automated Discovery
    Auto-discovers application components, traces requests, and maps dependencies across infrastructure and application environments
    Performance Monitoring
    Provides 1-second granularity performance monitoring with comprehensive request tracing across full-stack environments
    Technology Integration
    Supports over 300 technologies with seamless integration across Kubernetes containers, micro-services, and cloud environments
    Real-time Tracing
    Captures 100% of all requests in real-time without sampling, ensuring complete application performance visibility
    Intelligent Alerting
    Offers SmartAlerts with automated root cause analysis and tailored recommendations for faster issue resolution
    Observability
    "Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
    Cloud Infrastructure Monitoring
    "Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
    AI-Driven Analytics
    "Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
    Runtime Application Security
    "Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
    Multi-Cloud Technology Support
    "Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"
    Artificial Intelligence Analysis
    Advanced AI agent that automates data analysis and accelerates root cause investigations
    Telemetry Data Integration
    Supports unified visibility across logs, metrics, and traces for cloud-native environments
    Anomaly Detection
    Real-time system anomaly detection to proactively prevent potential incidents
    OpenTelemetry Compatibility
    Flexible integration with OpenTelemetry standards for standardized observability pipelines
    Multi-Architecture Support
    Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    No security profile
    No security profile
    -
    -

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
    5 star
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    1 star
    0%
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    0 AWS reviews
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    414 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Osvaldo P.

    Instana

    Reviewed on Oct 09, 2025
    Review provided by G2
    What do you like best about the product?
    Automated monitoring without manual configuration. Dynamic mapping of dependencies between services. Ready-to-use dashboards.
    What do you dislike about the product?
    Accurate alerts powered by machine learning. Support for on-premises, hybrid, and cloud environments
    What problems is the product solving and how is that benefiting you?
    Automated Full Stack Observability: Instana offers real-time monitoring with data updated every second, covering more than 300 technologies and platforms.Agentic and Generative AI: The platform incorporates artificial intelligence to accelerate incident detection, reduce false positives, and optimize application performance before it impacts the end user.Integration with IBM Middleware: It has been expanded to monitor products such as IBM MQ, WebSphere Liberty, IBM DB2, IBM App Connect Enterprise, among others. []Recognitions: In 2025, Instana was awarded the best IT infrastructure product by G2 and received the product of the year award from CRN.
    satya d.

    One product to provide needed visibility on AI tools

    Reviewed on Oct 09, 2025
    Review provided by G2
    What do you like best about the product?
    Its easy to use and covers needed infrastructure observability for modern day AI components.
    What do you dislike about the product?
    I am not sure if it can monitor non-IBM infrastructure.
    What problems is the product solving and how is that benefiting you?
    Monitor AI related infrastructure
    Hospital & Health Care

    See every bottleneck in an app in minutes

    Reviewed on Oct 08, 2025
    Review provided by G2
    What do you like best about the product?
    Instana provides observability without complexity
    What do you dislike about the product?
    limited deployment options for the core reporting server
    What problems is the product solving and how is that benefiting you?
    single pane of glass view of the entire journey of application functionality and performance
    Christian K.

    Best observability tool

    Reviewed on Oct 08, 2025
    Review provided by G2
    What do you like best about the product?
    Instana is Easy to use, ease of implementation
    What do you dislike about the product?
    Can improve de offline desployment on IBM i
    What problems is the product solving and how is that benefiting you?
    WE gain visibility in complex environments and we can find the root cause fast
    chandu R.

    Middleware Engineer

    Reviewed on Oct 08, 2025
    Review provided by G2
    What do you like best about the product?
    I use instana to monitor openshift containers. I like Monitoring and alerting
    What do you dislike about the product?
    I am trying to do POC to integrate Instana with end to end call. at present it is not supporting all technologies
    What problems is the product solving and how is that benefiting you?
    latency issues
    View all reviews