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Overview
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Instana Application Incident Remediation
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Instana Full-Stack Observability
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Instana Cloud Native Optimization
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Instana Digital Experience Monitoring
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Instana and GenAI
Instana redefines performance monitoring for cloud-native applications, delivering speed, efficiency, and automation. It's the ideal complement to AWS, enabling agile development and real-time adaptability to evolving infrastructure and application dynamics. With Instana, auto-discover application components, trace requests, and map dependencies effortlessly, ensuring unparalleled visibility to navigate rapid changes effortlessly.
Our industry-leading 1-second granularity and comprehensive request tracing guarantee no issue escapes detection. Gain full-stack visibility across application code, Kubernetes containers (EKS/ECS), and micro-services with user-friendly dashboards and SmartAlerts™ for tailored alerts. Seamlessly integrated into AWS, Instana supports over 300 technologies, providing worry-free performance monitoring.
To try Instana for free, visit this Instana AWS Marketplace listing: https://ibm.biz/aws_marketplace-instana_paygo
Highlights
- Built-in automation and AI help you deploy and start collecting insights across your full stack within minutes. Automated root cause analysis and recommendations provide faster issue resolution.
- Unlike competitors that sample traces, Instana captures 100% of all requests in real-time, ensuring complete visibility into application performance.
- Seamlessly integrate your IT landscape with AWS services and 300+ integrations with no visibility gaps across your cloud, micro-services and containerized environments.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1 Standard Managed Virtual Server (MVS) hour | Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics) | $900.00 |
1 Essentials Managed Virtual Server (MVS) hour | Essentials: Basic Observability (Infrastructure Monitoring only) | $240.00 |
Dimension | Description | Cost/unit |
|---|---|---|
1GB Data Ingest | Billed for data ingestion exceeding the included allowance under the 'Fair Use Policy.'* | $0.25 |
1 Standard Managed Virtual Server (MVS) hour | Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics) | $0.12 |
1 Essentials Managed Virtual Server (MVS) hour | Essentials: Basic Observability (Infrastructure Monitoring only) | $0.03 |
1000 RU Managed Point of Presence add-on exceeding usage | Managed Point of Presence add-on exceeding usage | $12.00 |
Vendor refund policy
All fees are non-cancelable and non-refundable, and Client shall not be entitled to a refund for any amounts already paid except as otherwise provided in the End User License Agreement (EULA).
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support contact at https://ibm.biz/instana-support
Pricing FAQ: https://ibm.biz/instana-pricing-faq
Find the right size for your solution and estimate your Instana price: https://ibm.biz/instana-pricing_calculator
We also offer shared Slack Channels during trial and subscription.
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By IBM Software
By Dynatrace
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10
In Observability, Monitoring and Observability
Top
10
In Observability, Migration
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10
In Generative AI, Log Analysis
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
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Negative reviews
AI generated from product descriptions
Automated Discovery
Auto-discovers application components, traces requests, and maps dependencies across infrastructure and application environments
Performance Monitoring
Provides 1-second granularity performance monitoring with comprehensive request tracing across full-stack environments
Technology Integration
Supports over 300 technologies with seamless integration across Kubernetes containers, micro-services, and cloud environments
Real-time Tracing
Captures 100% of all requests in real-time without sampling, ensuring complete application performance visibility
Intelligent Alerting
Offers SmartAlerts with automated root cause analysis and tailored recommendations for faster issue resolution
Cloud Observability
Full-stack monitoring with end-to-end insights from code level to end-user tracing across AWS infrastructure
Infrastructure Discovery
Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API
AI-Powered Analysis
Real-time analysis of complex and dynamic ecosystems with billions of events using advanced AI-driven root cause analysis
Runtime Security
Real-time application security with autonomous threat detection and blocking capabilities for runtime applications
Multi-Technology Integration
Native integration with over 100 AWS technologies including EC2, ECS, EKS, Lambda, Fargate, and Bedrock
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
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ISO/IEC 27001
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SOC 2 Type 2
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Customer reviews
Anslem Anayo
Real-time observability has improved performance monitoring and simplifies finding root causes
Reviewed on Dec 13, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for IBM Instana Observability is to help with application performance monitoring. It helps me build understanding of my infrastructure use cases by showing which service belongs to which application and which services are dependent on which applications. It helps me get real-time monitoring of my infrastructure. I have used it to monitor IBM Power systems, VMware vSphere environments, and HMC. I have also used it to monitor the AWS cloud platform. It shows me a roadmap and indicates which services depend on other services.
What is most valuable?
The best features IBM Instana Observability offers include one-second granularity in that it goes down to specific services. For example, when my application is speaking to my database, it helps show me the particular services of the application and the specific services of the database that it is actually speaking to. It helps me build an observability map to show how traffic is flowing from the application down to the database and shows me each service component that is speaking to each other. Another key feature is its ability to build a live map, and it also shows real-time metrics and traces, the application response time, compute resources, and more.
The real-time metrics and observability map from IBM Instana Observability have helped me in my daily work. When I had to manually push the observability to see if I was trying to send real-time dumps to stress test my compute resource, there was a particular time I was trying to stress test it and it showed me that the particular resource was being affected as a result of the stress. IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
I have seen specific outcomes from IBM Instana Observability, such as help monitoring latency in microservices applications. It has helped me get real-time metrics around latency, IO disk utilization, network utilization, read-writes, bandwidth, and compute resources. It also provides traces for end-to-end request flow.
What needs improvement?
IBM Instana Observability can be improved by providing access to the materials. It is not open-source, and I have to be a partner to get more access to the products.
For how long have I used the solution?
I have been using IBM Instana Observability for two years.
What do I think about the stability of the solution?
IBM Instana Observability is stable.
What do I think about the scalability of the solution?
IBM Instana Observability's scalability is good in that I can still support more features and more container-based applications. When it started, it was basically more about on-premises services, but now I can use it to monitor container environments. More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
How are customer service and support?
The customer support I experience with IBM Instana Observability is great. IBM support for Instana is responsive and helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I never used a different solution before.
What was our ROI?
I have seen a return on investment with IBM Instana Observability. Time saved is a relevant metric because it helps me identify issues quickly. Rather than having to log into every server to see what is wrong with it, once I have the agent installed in my infrastructure, I just need it on one box. From there I can draw in other servers or my virtualized environment. It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
What's my experience with pricing, setup cost, and licensing?
I do not have much experience with pricing, setup cost, and licensing. I only worked with the product.
Which other solutions did I evaluate?
I did not evaluate other options before choosing IBM Instana Observability.
What other advice do I have?
My advice to others looking into using IBM Instana Observability is that it gives real-time and automated visibility into the application and infrastructure. It helps detect issues faster and helps fix them quickly. I rate this product 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Saisurya P
Unified monitoring has improved infrastructure visibility but customer support needs work
Reviewed on Dec 11, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for IBM Instana Observability is to gain more insights about my infrastructure, servers, traffic flow, CPU and memory utilization, and metrics.
I use IBM Instana Observability to mainly understand the flow of traffic inside my Kubernetes clusters and to check the logs of my pods.
On a daily basis, I use IBM Instana Observability mostly for the monitoring of my infrastructure stack.
What is most valuable?
One of the best features IBM Instana Observability offers is its nice and clean UI, with everything being clean and sorted out.
What stands out to me specifically about the UI of IBM Instana Observability is the way everything is organized, clean, easy to read, and easy to understand with clear navigation to each component.
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
Once we had an incident where my Kubernetes pods were crashing frequently, and it was really easy to troubleshoot because of the easily available monitoring tool IBM Instana Observability. It was easy to navigate inside IBM Instana Observability and find the logs from the pods and debug the traffic flow.
IBM Instana Observability definitely saves a lot of time. Since it integrates many things into one dashboard, it is really easy to navigate and find the root causes of failures, making it easy to troubleshoot issues as well, and all of this saves a lot of time.
What needs improvement?
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors. They used to take a long time to respond and implement the features we requested, and customer support was not really great. They were slow to integrate new features, whereas competitors were providing better features at a faster pace.
IBM Instana Observability is not really stable; I would say it is stable approximately 95 percent of the time.
For how long have I used the solution?
I have been using IBM Instana Observability for around two years.
What do I think about the scalability of the solution?
The scalability of IBM Instana Observability is pretty good.
How are customer service and support?
The customer support of IBM Instana Observability is really awful; that is one area where I found myself disliking IBM Instana Observability, as they are very slow to respond and integrate new features.
I would rate the customer support of IBM Instana Observability five out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I was using self-managed Prometheus, but then it was an organizational decision to move to a managed service, so we went with IBM Instana Observability.
What about the implementation team?
I myself did not deploy IBM Instana Observability; the seniors and the leads in my team actually did that, so they would have more insight on that.
Which other solutions did I evaluate?
Before choosing IBM Instana Observability, I evaluated a few others such as DataDog and Groundcover.
What other advice do I have?
IBM Instana Observability is not a top-of-the-line tool and definitely has flaws, but it also has a good side as well.
I would suggest others looking into using IBM Instana Observability to fully understand it first and see if it fits their use case. If their use case is very simple and beginner level, there is no need to go with a sophisticated tool such as IBM Instana Observability; but if they have a pretty large infrastructure, they can definitely go with IBM Instana Observability.
My company has no business relationship with IBM Instana Observability other than being a customer; it is purely that.
I would definitely suggest that the customer experience of IBM Instana Observability be improved significantly, and as far as the features go, please be quick to adopt new features into the tool, since competitors are really aggressive in implementing new features and rolling them out to users.
I rate IBM Instana Observability a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Marahmed Marahmed
Improved incident tracing has reduced errors while complex filters still slow down alert setup
Reviewed on Dec 11, 2025
Review provided by PeerSpot
What is our primary use case?
I use IBM Instana Observability to trace our services, especially the incidents part and events. One particular feature I appreciate is the filtering of calls so that I can view analytics, including how many calls we received, how many failed, and how many succeeded.
What is most valuable?
IBM Instana Observability sends alerts through Slack, and I check Slack for messages. When I review the messages, I find the link to a particular trace. When I view a particular trace, I can see where I had a failed connection, had an error, and so on.
The integration with alerting systems such as email and Slack is the best feature of IBM Instana Observability in my opinion. The alerting integrations in IBM Instana Observability are mostly reliable, though it depends on the filter I put. The problem is that the filter is somewhat complex to integrate.
IBM Instana Observability has positively impacted our organization by decreasing our 500 errors. Our errors in general have decreased, our response time has decreased, and so on.
What needs improvement?
The interface of IBM Instana Observability is really slow, especially when there is a lot of data and when there are a lot of traces. The interface almost hangs up.
The alerting integrations in IBM Instana Observability are mostly reliable, though it depends on the filter I put. The problem is that the filter is somewhat complex to integrate.
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported. Also, errors gradually decreased from around 10 to 500 errors per 100 calls to one or two.
For how long have I used the solution?
I have been using IBM Instana Observability since I joined Ejada, for about two years now.
What do I think about the stability of the solution?
IBM Instana Observability is stable.
What do I think about the scalability of the solution?
IBM Instana Observability scales well.
How are customer service and support?
I did not encounter customer support for IBM Instana Observability.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before IBM Instana Observability.
What was our ROI?
I have seen a return on investment with IBM Instana Observability, but we do not have really solid metrics. I can only say that we saved time, especially in the response time department. It made a notable difference from when we were almost blind to being able to respond to calls immediately.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for IBM Instana Observability was fair. It is not that costly, especially since we only use two instances.
Which other solutions did I evaluate?
Before choosing IBM Instana Observability, we did not evaluate other options.
What other advice do I have?
My advice to others looking into using IBM Instana Observability is to set up your alerts correctly to avoid false positives. I would rate this product 7 out of 10.
Tarak Nath S.
Elevated APM and Observability with Instana's Automation
Reviewed on Nov 22, 2025
Review provided by G2
What do you like best about the product?
I use IBM Instana primarily for its exceptional application performance monitoring and observability capabilities. I love how it automatically discovers services, maps dependencies, and tracks performance with minimal manual input, which saves me time and effort. One feature that truly stands out is its combination of automation, real-time observability, and intelligent analytics, delivering full observability into complex, modern environments seamlessly. This combination simplifies operations, accelerates root cause analysis, and clarifies even the most complex distributed systems. IBM Instana's automation eliminates the need for manual configuration, ensuring all services are instrumented immediately, which not only saves time but also ensures comprehensive monitoring. This real-time observability provides immediate insight into performance issues, making incident response faster and decision-making more confident. The ease of initial setup with IBM Instana is remarkable; deploying the agent required minimal configuration, and most services were detected in minutes. The onboarding process was effortless, supported by clear guidance and intuitive dashboards. Lastly, the platform’s integration capabilities are impressive, effortlessly pairing with CI/CD tools, logging platforms, ticketing systems, and cloud platforms, offering a versatile and unified monitoring solution.
What do you dislike about the product?
Some areas of IBM Instana could be improved, such as providing more flexibility in customizing dashboards and alert rules for complex use cases. The interface, while clean, can feel overwhelming for new users due to the amount of data being displayed. Pricing can also be on the higher side for smaller teams. Additionally, deeper integrations with certain niche tools would even make it more versatile.
What problems is the product solving and how is that benefiting you?
I use IBM Instana to gain real-time visibility and automate service discovery, solving visibility, troubleshooting, and alerting challenges. It enhances efficiency, accelerates root cause analysis, and maintains high performance with less manual effort.
shriram .
Review for IBM instana
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
Dashboards are very nice and statices are also good and interactive
What do you dislike about the product?
There are lot feature in that need more tour guide for the user to learn the tool quickly
What problems is the product solving and how is that benefiting you?
Can bale to visualize the data to get quick insights