AWS Marketplace: Generative AI Conversational Intelligence

Overview

The customer experience journey is comprised of conversations and interactions at every touchpoint, but bringing those interactions together in the contact center, or customer journey, has traditionally been a challenge.

By taking advantage of AWS-powered generative AI, organizations are able to:

Transcribe and standardize every customer interaction
Summarize, classify, and tag customer interactions across many dimensions
Normalize and visualize customer interactions for discovery through a dashboard
Create dynamic and personalized insights into the most actionable to impact business

Algorithms are deployed that identify sentiment, conversation complexity, entity extraction, topic modeling, and emerging topic identification; to provide a more granular level of topic identification and cross-referencing.

This solution includes the ability for organizations to search free text and explore the full conversations or summaries on their own, further aiding and improving the scale and efficiency of QA.

Highlights

Omnichannel customer interactions: email, voicemail, SMS, chat, survey, and more.

Details

Sold by

TTEC Digital (formerly VoiceFoundry)

Pricing

Custom pricing options

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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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