CTERA Portal

What do you like best about the product?

CTERA provides a unified, secure, and highly efficient platform for managing distributed file services across multiple sites. The combination of on-prem edge filers with cloud-based global file system synchronization is extremely helpful for our environment. It simplifies branch storage, reduces reliance on legacy file servers, and offers strong performance, granular permissions, snapshots, and ransomware protection. Centralized management and reliable support make administration smooth and predictable, which is a major upside.

What do you dislike about the product?

Some areas could be more intuitive, especially when handling large-scale upgrades, filer synchronization delays, and occasional UI responsiveness issues. Troubleshooting certain edge cases can require deeper engagement with support due to limited in-depth documentation for complex scenarios. Additionally, upgrade scheduling and dependency coordination can sometimes feel cumbersome. Improving real-time visibility and streamlining firmware updates would greatly enhance the overall experience.

What problems is the product solving and how is that benefiting you?

CTERA is helping us solve several major challenges around secure file storage, large-scale data management, and remote access. In our environment, we manage extremely large data sets such as body-worn camera videos, digital evidence, case files, and high-volume media content. These workloads require fast local access, reliable synchronization, and strong governance.

CTERA solves this by providing a hybrid cloud global file system that keeps frequently accessed data available locally on edge filers while automatically syncing to the cloud for continuity and protection. This eliminates the performance issues we previously faced with traditional file servers and improves user productivity across multiple buildings and locations.

It also helps us address business problems such as:

Reliable access to large files (e.g., body cam videos) without latency.

Centralized management of distributed storage instead of maintaining multiple complex servers.

Snapshot-based protection that enhances our data recovery and ransomware resilience.

Seamless collaboration between multiple units without version conflicts.

Reduced storage footprint at remote locations due to intelligent caching.

Overall, CTERA enables us to maintain secure, high-performance access to sensitive data while modernizing our infrastructure and reducing operational overhead.

What do you like best about the product?

I find CTERA essential for sharing and syncing files globally across multiple locations, including both edge and central sites. Its reliability and consistency in syncing files are outstanding, even when managing a network that includes one central and over 60 remote site locations. The synchronization is not only fast but also highly accurate, ensuring that our data remains uniform across all locations. What I particularly appreciate is the excellent global customer support provided by CTERA. Whenever issues or complaints arise, their support team addresses them promptly and effectively, which enhances the overall user experience. Additionally, setting up CTERA is straightforward and user-friendly, as my team and I encountered no difficulties from the beginning of its use until now.

What do you dislike about the product?

I find the lack of documentation for setting up the CTERA environments in Google Cloud Platform (GCP) problematic. It was difficult for me to find a knowledge guide or the required documentation while setting up a new CTERA environment in GCP, which could have significantly facilitated the process.

What problems is the product solving and how is that benefiting you?

I use CTERA to seamlessly share and sync files globally, ensuring immediate synchronization and reliable access control with excellent global support.

What do you like best about the product?

central management allows for us to work as a global team from a single pane of glass. It also allows us the flexibility to support a variety of services from FTP,NFS... to SAMBA.

What do you dislike about the product?

Nothing specific outside of what we normally encounter with other products

What problems is the product solving and how is that benefiting you?

They have been very engaged with our needs for monitoring, auditing, and security our data across multiple sites. They have also committed to working with integrating third party security to ensure our model is optimal.

What do you like best about the product?

Compliance
Ease of Use
Unified Solution
Multi Cloud & On Prem application.
Secure file sharing
Data protection
Cyber resilience
Unlimited storage capacity
Data control
Centralized management
Large-scale management
Best vendor support

What do you dislike about the product?

Its kind of COTS software & not platform independent .

What problems is the product solving and how is that benefiting you?

CTERA is being deployed across multiple sites to facilitate faster and more secure data transmission. Its edge filers have significantly simplified data management across various regions. CTERA can be deployed on any cloud platform or on-premise servers. We've found that CTERA on Azure or AWS offers exceptional services.

This highly scalable, enterprise-class software is ideal for mission-critical applications where data synchronization is vital. Additionally, it offers best-in-class protection against sophisticated cyber threats like ransomware.

What do you like best about the product?

Technical support and ease of use. Product is very solid and the integration with Microsoft Azure is easy

What do you dislike about the product?

Need to provide tools inherit to the software that allow admins to see what is going on with the data.

What problems is the product solving and how is that benefiting you?

File share access to remote sites and backup