CTERA Intelligent Data Platform

The main use case for CTERA Enterprise File Services Platform  is to ensure that employees working for the client I have been contracting with have access to all saved files. In my day-to-day work, I rely most on CTERA Enterprise File Services Platform  to access files through the private cloud my client has been using.

A specific example of how my team uses CTERA Enterprise File Services Platform to access files is that instead of Microsoft, my client depends upon CTERA Enterprise File Services Platform. We have a private cloud where we save all the files, so if a person has a new workstation and wants to ensure they are accessing the files they generally have access to, CTERA Enterprise File Services Platform comes into view. CTERA Enterprise File Services Platform is the platform we use to access the files in the cloud. To clarify, if a person is working for a certain agency, they will have a shared workgroup that everyone uses. Everybody saves files in the same workgroup, which we access using CTERA Enterprise File Services Platform. Once the workstation is customized, if they experience issues with file synchronization or access problems, we step in and use CTERA Enterprise File Services Platform to resolve those issues for them.

There are many ways we use CTERA Enterprise File Services Platform for various functions, including fetching profiles, rebuilding profiles, restoring files, undeleting, or mass undeleting files. Essentially, everything revolves around file access, which is the main objective of CTERA Enterprise File Services Platform.

I have been personally using CTERA Enterprise File Services Platform for a long time, and I feel that the best feature is the ease at which we can provide services to the employees of the company, especially in rebuilding profiles or restoring or deleting necessary or unnecessary files. All of this can be easily performed on the platform, which I feel is the best feature.

The profile rebuilding feature of CTERA Enterprise File Services Platform stands out compared to other platforms I have used because with other platforms, I would have to go to multiple sites and ensure access, then return to build and sync the profile into the workstation. However, with CTERA Enterprise File Services Platform, it is straightforward. We just ensure all details are inputted correctly into the main platform when a person is onboarded, and once the requests are raised, we simply go to the directory services option in CTERA Enterprise File Services Platform and click to fetch the user, which makes the whole process very easy.

When it comes to mass undeleting in CTERA Enterprise File Services Platform, it is a process where we restore files that are deleted by mistake. It is generally used when people delete some files unintentionally, but with a mass undeleting script, we restore all files deleted by a specific workgroup or folders in the cloud for the last six months. It is not easy to lose a file when we use CTERA Enterprise File Services Platform because even if it is lost, it can be restored easily. This is especially helpful when people change their laptops or when files are accidentally lost. Sometimes people do not check if their workstations are synced properly, and they mistakenly mess up with the files. There have also been situations where a whole office has lost thousands of files, and with the help of the mass undeletions script, we can restore everything quickly, just a few clicks away, because CTERA Enterprise File Services Platform is that automated. Restoration is also straightforward; if a person can provide the file name or location and a tentative date when they last accessed the file, I can restore it for them with just a few steps. CTERA Enterprise File Services Platform is so automated that I can handle these tasks easily on my own.

Regarding automation and ease of use in CTERA Enterprise File Services Platform, while we currently have all the automations we need, I believe there is room for more improvements. CTERA Enterprise File Services Platform offers a broad platform, so the scope for further automation is large. In terms of ease of use, it is user-friendly, but we need to ensure users are well-trained on how to save files properly within a workgroup when using CTERA Enterprise File Services Platform and how to keep everything synced. The only issue I face is that we give many rules to employees, and not everyone remembers all of them. Aside from that, everything is good.

CTERA Enterprise File Services Platform does not have a noticeable positive impact or a specific outcome that I have observed. It is as useful as any other cloud service but perhaps with more limitations, especially when compared to public clouds in Azure , AWS , or Google Cloud , where there are fewer user education requirements. However, I do support CTERA Enterprise File Services Platform in scenarios where a private cloud is essential over a public or hybrid cloud.

The limitations I have observed while using CTERA Enterprise File Services Platform mainly revolve around access. For instance, if there are numerous agencies in my client company, each workgroup is assigned a specific agent number, and users must follow specific orders to save files. Sometimes users mistakenly save, which messes up synchronization. We do not have a catch for this problem, so we must educate users on proper file saving practices. The second limitation is a loss of functionality regarding access confidentiality, where staff under agents used to have restricted file access, but that feature is no longer available. This makes maintaining file confidentiality challenging.

To improve CTERA Enterprise File Services Platform, it is crucial to implement features that allow better access controls; this would greatly benefit not just my client but many corporates worldwide looking to keep files organized while limiting access.

I have been using CTERA Enterprise File Services Platform for two years.

CTERA Enterprise File Services Platform is not as stable as a corporate would prefer. We have faced multiple issues in the past year, including a performance problem that took three to four months to resolve with the vendor. This incident led to a backlog of thousands of tickets for the team managing CTERA Enterprise File Services Platform, and it took us more than four months to clear the queue and assist users in the organization.

I do not think CTERA Enterprise File Services Platform can handle growth or increased workloads easily because we faced such issues around nine months ago, where it took three to four months for CTERA Enterprise File Services Platform to provide a resolution, followed by additional months to stabilize the system again within the organization.

I would rate customer support for CTERA Enterprise File Services Platform as neutral because we have not always had good support. There have been times when they lagged considerably, making the overall experience neutral; while we had swift resolutions at times, there were long waits on other occasions.

The client I work for has been using CTERA Enterprise File Services Platform from the beginning and did not use any other platform before this.

Before choosing CTERA Enterprise File Services Platform, the organization evaluated other options but found them unsuitable due to confidentiality concerns related to being a public cloud, leading them to select CTERA Enterprise File Services Platform.

I can definitely say that there is considerable time savings with CTERA Enterprise File Services Platform compared to traditional approaches for file access and saving. Additionally, the staff required for file access issues is significantly reduced; we manage with a small team of just ten people, which eases the financial burden on the organization.

CTERA Enterprise File Services Platform 's main use case is SMB services. I use CTERA Enterprise File Services Platform  for SMB services in my work to save and complete our work while storing files. For our main use case, I use CTERA Enterprise File Services Platform for saving as a NAS  solution to store the files.

CTERA Enterprise File Services Platform offers excellent features with simple architecture. The platform includes cloud platforms, gateways, and portals that are straightforward for my organization to use.

The user interface of CTERA Enterprise File Services Platform is very simple to use. CTERA Enterprise File Services Platform has positively impacted my organization by being straightforward to use, and since its introduction five years ago, my team has experienced no downtimes.

The lack of downtime with CTERA Enterprise File Services Platform has helped my organization by ensuring that each upgrade I perform does not affect the systems and the servers.

CTERA Enterprise File Services Platform can be improved, but I consider it to be good overall. The upgrades of CTERA Enterprise File Services Platform could be somewhat more stable.

I have been using CTERA Enterprise File Services Platform for 1.5 years.

CTERA Enterprise File Services Platform is stable, as I am not experiencing many issues.

CTERA Enterprise File Services Platform is really scalable.

The customer support for CTERA Enterprise File Services Platform is really good, and the engineers are highly qualified. They help me every time I face any issue.

I previously used SAN solutions, such as EMC, and I switched to CTERA Enterprise File Services Platform due to my use case for file services.

The learning curve for my employees with CTERA Enterprise File Services Platform was really easy to implement, and it was very quick. The migration was also very smooth.

I have seen a return on investment with CTERA Enterprise File Services Platform, as the automation is very good, which reduces the headcount, saves money, and saves time.

My recovery time has improved by about 50% with CTERA Enterprise File Services Platform, as I can restore a deleted or modified file within a few seconds from the portal.

My experience with pricing, setup cost, and licensing for CTERA Enterprise File Services Platform is that it is value for money and the setup is easy.

Before choosing CTERA Enterprise File Services Platform, I checked many solutions, but CTERA was the best.

I recommend everyone to use CTERA Enterprise File Services Platform as it is really stable, versatile, and it does not have much downtime—it is perfect.

CTERA Enterprise File Services Platform is really good, and I would suggest CTERA to every company that is looking for a similar solution. I gave this review a rating of 10.

My main use case for CTERA Enterprise File Services Platform  is related to a database shrinking and rebuilding activity that we recently performed.

The best features of CTERA Enterprise File Services Platform  include significant scalability in Edge Filer, especially where we use cloud object storage. It provides massive scalability. Another key feature is robust data protection that CTERA offers, and it provides us a unified global file system.

For robust data protection, CTERA provides continuous data protection and cloud-native backup. Regarding metadata, it provides a very converged solution for metadata and an immutable archive along with a cross-region converged solution for robust data protection. In the disaster recovery component, it provides a unique feature for metadata disaster recovery, allowing for fast retrieval of our critical files. Regarding scalability, CTERA offers unlimited capacity scaling at low-cost cloud storage, which reduces our storage costs and enables seamless tiering of our cold data to object storage.

Another advantage is that CTERA provides us a reduction in our IT cost and consolidation of our legacy infrastructure. CTERA has replaced multiple legacy hardware stacks including NAS , backup, and file servers. This is a very unique feature that eliminates our NAS branch for our client and provides a single platform for file storage where we can sync, share, and backup.

CTERA Enterprise File Services Platform has improved our operations tremendously by eliminating our NAS branch and providing a single platform for our file storage where we can sync, share, and backup our runtime data.

There needs to be improvements, particularly regarding real-time sync conflict resolution and cloud latency. Sometimes I face issues in real-time sync conflict as well as latency in the cloud.

If CTERA could automate its migration component and provide it in a utility way, that would be great. Additionally, there are a few other features that could improve my overall experience.

We were also facing performance issues in our CTERA environment, and after diagnosing various scenarios and use cases that users shared, we found that all of them were experiencing slowness in our Edge Filer. During diagnosis, we discovered that our database size had increased significantly. Although CTERA itself provides an automated service called CTERA vacuum, we found that a manual database vacuum activity needed to be performed on our Postgres database. We recently performed this manual CTERA database vacuum activity, and it helped tremendously. It resolved the intermittent slowness issue that we were experiencing for several customers and multiple CTERA Edge Filers.

We checked our audit logs and Edge Filer logs to identify the root cause. Initially, we observed that it appeared to be related to network issues, but after thoroughly checking our logs, we discovered that the issue was related to a delay in our services where our Edge Filers and application servers were reaching the database. We checked our database very thoroughly, reviewed all the logs, and identified the problem. During this process, we performed all CTERA vacuum activities, which helped significantly. I can provide more details if needed.

Regarding handling the issue on the Edge Filer side, the major issue recently has been the database component. On a day-to-day basis, we encounter performance issues in our Edge Filer where some of our Edge Filers experience network issues, resulting in higher response times. In one scenario, we moved our traffic from the physical Edge Filer to the local Edge Filer. We observed trouble with our local Edge Filer in that case, and we routed our traffic to the physical Edge Filer instead.

I have been using CTERA Enterprise File Services Platform for the past six years.

CTERA Enterprise File Services Platform is stable.

CTERA Enterprise File Services Platform's scalability is very good.

Regarding customer support, CTERA offers very good support. They assign a dedicated engineer for our account, and we can reach out to our account manager directly. In case of daily operational issues, we usually raise CTERA support tickets, and we receive exceptional support from them.

I previously used AWS  file share services for another client, and now for my current client, I am using CTERA. When comparing it with my previous client, the best aspect of CTERA is that it supports a multi-cloud environment, unlike before where I was only concerned with one cloud.

I only evaluated AWS  file share services.

CTERA has been a major improvement with a reduction in our storage and infrastructure cost, achieving up to eighty percent reduction in storage costs overall, which is significant.

For those considering using CTERA Enterprise File Services Platform, I advise comparing it with NetApp, Nasuni , and Panzura, as CTERA stands out in terms of providing services and support. There are many use cases across various sectors where CTERA can be utilized, including banking, healthcare, and all remote sites. CTERA combines cloud-scale storage, edge performance, and intelligent data management with a unified platform.

In CTERA, we usually deal with application patching, new changes that need to be implemented, and overall maintenance of our application structure. CTERA Enterprise File Services Platform has positively impacted our organization's security posture by effectively offering user endpoint deduplication, continuous data protection, and multi-cloud replication.