Workato Enterprise Automation Platform

The main use cases include API-related scenarios, sales cycle processes, and invoicing operations. This primarily involves the purchase journey of the company, where Workato  serves as an integration tool for transferring customer data, invoicing information, and orders between systems.

Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively. When it comes to complex scenarios and customization, our team faces challenges in Workato . When we encounter issues and reach out to the Workato support team, they have limited ability to assist, leading us to implement temporary solutions and workarounds.

Maintenance requires minimal effort on our end as Workato handles most maintenance tasks themselves. We only need to retest major flows if there is a significant release. Regarding stability, it performs adequately without major issues. There are occasional refresh and cache issues, but it functions properly 90-95% of the time.

The customization capabilities could be enhanced significantly. Having used other integration tools such as Boomi  and MuleSoft in the past, the features in Workato appear to be at a primitive stage. The support team has limited ability to assist when issues arise. Workato should improve their customization capabilities for complex scenarios that cannot be handled through drag and drop options. While they offer options for writing Ruby scripts, the functionality is not advanced enough. They should implement functions or internal mechanisms that allow users to write custom code for complex scenarios that cannot be accommodated by drag and drop features.

The deployment process in Workato is complex because new versions require copying rather than overriding, forcing users to perform numerous manual steps to maintain the latest code.

I have been using Workato for one year.

The stability is adequate with no major issues. There are occasional refresh and cache issues, but the system functions properly 90-95% of the time.

Scalability depends on the requirements we receive. It can be challenging due to the GUI development structure. Adding code between existing segments is difficult for developers. With effective design, it can be scalable, though not completely. The scalability rating would be approximately 60% to 70%.

We contacted Workato's technical support several times last year. With an advanced support model, the speed and response time were good. However, exact resolutions took time due to their need to understand issues and hand them over to other team members, along with time zone challenges. The support was good but not excellent.

The support rating is eight out of ten.

Positive

I have used other solutions such as Boomi  for many years. Being an IPaaS tool, it accommodates all scenarios. I have also used MuleSoft.

Boomi is a better fit compared to Workato. Boomi offers drag and drop features similar to Workato but provides more extensive customization options. It enables advanced API management and has more adapters than Workato, which is newer in comparison. Boomi provides better management of multiple development teams working on the same code and has a superior deployment cycle.

We currently use both Workato and Boomi in different areas as needed.

Boomi is more expensive than Workato. Workato is recommended for small to medium-sized companies, while Boomi is more suitable for larger companies with extensive data needs. The choice depends on company budget and size. For simple integrations and limited budgets, Workato is recommended. For large-scale companies with substantial data and budget, Boomi or MuleSoft would be more appropriate.

We collaborated directly with the Workato team for purchase, not through any reseller or store. Deployment requires the entire team as every developer needs to know the latest code and coordinate with the person handling deployment. For large teams, the development team lead is essential.

I need to verify partnerships with Workato as we work with different clients in a service-based company, resulting in various setups where some have partnerships and others use subscriptions.

Overall rating for Workato: 7 out of 10.

Public Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

Ease of use, easy to implement, great support from the CSM, great features and AI enabled application with ease of integration

What do you dislike about the product?

As of now there are no dislikes as such, it's just a great tool

What problems is the product solving and how is that benefiting you?

Initially we used to have TIBCO and we had a lot of problems when it comes to scalability and AI related features, with Workato, all these problems were solved

What do you like best about the product?

I actually adore the way of how Workato integrates the low-code interface. It allows me to create advanced integrations between such systems as Salesforce and HubSpot without a line of code. The large and pre-packaged connectors and recipes library is awesome as well. Our marketing leads were simultaneously synced to sales almost instantly with a pre-built recipe. Also the well-designed error handling and monitoring dashboards provide us comfort that everything is going on.

What do you dislike about the product?

At times the pricing may seem somewhat high particularly to small companies just beginning. An interface is quite easy to use, although it requires certain time to learn some of the advanced features and expressions. Even their useful tools do not allow us to debug overly complicated recipes easily. Everything is not always a pure no-code experience.

What problems is the product solving and how is that benefiting you?

Workato even did what we had thought was an impossible task and tackled our enormous issue of having discreet systems and manual data entry. In the past, we wasted time resolving several hours in a week trying to manually transfer customer data between our billing system, HubSpot and Salesforce. This resulted in failure to meet the demand and annoying mistakes and inaccurate information to our sales and support teams. Workato now automates all that data flow and works in the background. We have accurate information in real time in our teams which gives them time to concentrate in interacting with the customers. It has seriously enhanced our data integrity and efficiency.

What do you like best about the product?

Workato is extremely easy to use, even for those new to automation platforms. I completed my training and created my first recipe within a week. Now, we have around 20 recipes running successfully. The training courses are well-structured and helpful for onboarding.

One of the best aspects is the dedicated support—we can directly connect with Workato's team whenever needed to discuss the best way to implement our requirements. As a B2B SaaS company, our customers use the Workato connector daily. We’ve implemented event triggers to push data to their CRMs or fetch from specific sources.

Workato offers a wide range of features—we’re currently using connectors, triggers, and events effectively. Integration is also seamless. We have multiple recipes tailored for different use cases, and it takes minimal input to build, test, and deploy new recipes end to end.

What do you dislike about the product?

One limitation is the lack of an API to automatically refresh recipes when there are changes. If something breaks in a new version, Workato rolls back to the previous one, but without much visibility into what went wrong.

Additionally, I find it difficult to monitor connector status—there's no clear way to check if a connector is live and functioning properly. Having better operational insight would make troubleshooting easier.

What problems is the product solving and how is that benefiting you?

We’re using Workato both as an iPaaS and an embedded integration platform. Our end users are business users who want to move data between their internal systems and our platform on demand, while also keeping their own systems up to date in real time.

Workato solves a major problem for us: we don’t need to build and maintain custom connectors for every integration request. Instead, we create reusable recipes in Workato, which our users can plug into. This significantly reduces our development effort and time-to-market.

It also handles authentication, data security, and gives visibility into events and job runs, which helps us support and troubleshoot more efficiently. Overall, Workato lets us offer flexible, secure, and scalable integrations to our customers without overloading our engineering team.

What do you like best about the product?

Workato is awesome! Super easy to use, even if you’re not a developer. It connects all your apps and automates tasks so you save time and avoid manual work. Tons of integrations, great support, and it just works. Total game changer for workflows!

What do you dislike about the product?

Workato is great, but it can be pricey and tricky to troubleshoot at times. Complex workflows and unclear errors can slow you down, and version control could be better.

What problems is the product solving and how is that benefiting you?

Achieve easy integration between our product and third-party software.