Workato Enterprise Automation Platform
Workato, Inc.External reviews
756 reviews
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Impressive Number of 3rd-Party Connections
What do you like best about the product?
number of 3rd party connections and ease of use
What do you dislike about the product?
too technical for marketers to use. Making it simpler will help
What problems is the product solving and how is that benefiting you?
opens sitecore to 3rd party connections I dont need to build in-house
Easy Integrations with Workato Recipes, Backed by Responsive Support
What do you like best about the product?
Using Workato's Recipes and connectors for the last two years, it has been very easy to integrate with some of the features that we are building in our product. The customer support team is very helpful and responsive in answering our queries. Love the product!
What do you dislike about the product?
We noticed that sometimes large recipes quickly become hard to read, Hard to review in PR‑like workflows,
Hard to version control meaningfully.
Hard to version control meaningfully.
What problems is the product solving and how is that benefiting you?
In Sitecore, Workato is used (via Sitecore Connect) to receive data pushed out of Sitecore XP / Marketing Automation—most commonly contact data and facets from xConnect—using HTTP webhooks.
This pattern is used when Sitecore needs to:
Push contact or behavioral data out of XP
Trigger external workflows (CRM, marketing platforms, data platforms)
Avoid tight coupling to downstream systems
This pattern is used when Sitecore needs to:
Push contact or behavioral data out of XP
Trigger external workflows (CRM, marketing platforms, data platforms)
Avoid tight coupling to downstream systems
Intuitive Design and Visual Recipes Make Workflows Easy for Everyone
What do you like best about the product?
The platform’s intuitive design makes it easy to use for both technical and non-technical people. The recipes act as visual maps of how the work flows, showing each step in between in a simple, clear, and easy-to-understand way.
What do you dislike about the product?
For me, the main downside is troubleshooting and debugging. Tracing problems through nested recipes, in particular, can get messy very quickly and makes it harder to pinpoint the root cause.
What problems is the product solving and how is that benefiting you?
It helps us build integrations securely and effortlessly. It also enables the team to focus on business integrations and create workflow automations based on actions and triggers. Plus, it reduces the amount of manual effort required to keep different systems in sync.
Visual “Recipe” No-Code Automation with 1,000+ Connectors and Enterprise-Grade Governance
What do you like best about the product?
The "Recipe" approach: The visual, no-code logic makes building complex workflows feel like following a simple recipe rather than writing lines of code.
Massive connector library: With over 1,000+ pre-built connectors (like Salesforce, Slack, and Snowflake), you rarely have to build an API integration from scratch.
Workbot for Slack/Teams: It’s incredibly easy to build "ChatOps" that allow users to approve requests or pull data directly from their chat apps.
Low-code, high-power: It strikes a perfect balance where business users can build simple automations, but IT can still use the SDK for advanced customizations.
Governance and Security: Unlike smaller tools, it feels "Enterprise-grade" with robust audit logs, role-based access, and error-handling features.
The Community Library: Being able to "clone" and tweak recipes shared by other users saves hours of development time.
Massive connector library: With over 1,000+ pre-built connectors (like Salesforce, Slack, and Snowflake), you rarely have to build an API integration from scratch.
Workbot for Slack/Teams: It’s incredibly easy to build "ChatOps" that allow users to approve requests or pull data directly from their chat apps.
Low-code, high-power: It strikes a perfect balance where business users can build simple automations, but IT can still use the SDK for advanced customizations.
Governance and Security: Unlike smaller tools, it feels "Enterprise-grade" with robust audit logs, role-based access, and error-handling features.
The Community Library: Being able to "clone" and tweak recipes shared by other users saves hours of development time.
What do you dislike about the product?
The Learning Curve: While it’s marketed as "no-code," building complex logic or using the Formula Editor often requires a technical mindset (or even Ruby knowledge).
Debugging Challenges: Tracing errors through "nested recipes" (workflows within workflows) can be difficult, and error messages aren't always clear enough to fix issues quickly.
Limited Version Control: It lacks the robust "Git-style" versioning and branching that professional developers expect for large-scale enterprise projects.
Scaling Performance: For extremely high-volume data processing (ETL), the platform can sometimes experience timeouts or performance bottlenecks compared to dedicated data tools.
Maintenance Overhead: Long-term maintenance can become a "spaghetti" of recipes if you don't document your logic heavily from the start.
Debugging Challenges: Tracing errors through "nested recipes" (workflows within workflows) can be difficult, and error messages aren't always clear enough to fix issues quickly.
Limited Version Control: It lacks the robust "Git-style" versioning and branching that professional developers expect for large-scale enterprise projects.
Scaling Performance: For extremely high-volume data processing (ETL), the platform can sometimes experience timeouts or performance bottlenecks compared to dedicated data tools.
Maintenance Overhead: Long-term maintenance can become a "spaghetti" of recipes if you don't document your logic heavily from the start.
What problems is the product solving and how is that benefiting you?
Problems Workato Solves
Data Silos: Information trapped in one app (like Salesforce) that isn't visible in another (like Slack or Jira).
Manual "Swivel-Chair" Work: Employees wasting time manually copying and pasting data between systems.
Slow IT Bottlenecks: Business teams waiting weeks for IT to build custom integrations.
Fragmented Processes: Workflows that "break" when moving from one department to another (e.g., HR to IT during onboarding).
How This Benefits You
Increased Productivity: Automating the "busy work" allows the team to focus on high-value strategic projects.
Faster Time-to-Market: We can launch new integrations in days instead of months because of the low-code interface.
Improved Data Accuracy: Automated syncing eliminates human errors like typos or missed updates.
Better Employee Experience: Tools like "Workbot" let employees complete tasks (like approvals) directly in Slack without logging into five different apps.
Scalability: As the company grows, Workato handles the increased volume of data and tasks without needing more headcount.
Data Silos: Information trapped in one app (like Salesforce) that isn't visible in another (like Slack or Jira).
Manual "Swivel-Chair" Work: Employees wasting time manually copying and pasting data between systems.
Slow IT Bottlenecks: Business teams waiting weeks for IT to build custom integrations.
Fragmented Processes: Workflows that "break" when moving from one department to another (e.g., HR to IT during onboarding).
How This Benefits You
Increased Productivity: Automating the "busy work" allows the team to focus on high-value strategic projects.
Faster Time-to-Market: We can launch new integrations in days instead of months because of the low-code interface.
Improved Data Accuracy: Automated syncing eliminates human errors like typos or missed updates.
Better Employee Experience: Tools like "Workbot" let employees complete tasks (like approvals) directly in Slack without logging into five different apps.
Scalability: As the company grows, Workato handles the increased volume of data and tasks without needing more headcount.
Effortless Automation for Beginners
What do you like best about the product?
I find that Workato makes automation easy for anyone new to it. It solves problems by making manual tasks easier.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Workato for automation. It makes manual tasks easier and simplifies automation for anyone new to it.
Seamless Integrations with Stellar Support
What do you like best about the product?
I like Workato's strong platform capabilities and the responsive, impressive people involved. The onboarding user journey worked well for us, and we felt well advised and supported throughout the process. The initial setup was very easy.
What do you dislike about the product?
Nothing much. Perhaps some templated exception handling would be useful.
What problems is the product solving and how is that benefiting you?
Workato enables us to deliver more value for our customers and create product stickiness.
Fast Learning with Real-World Impact
What do you like best about the product?
API Platform - to build api endpoints, Webhooks and Job Report - to run individual jobs in case of any error or failure
What do you dislike about the product?
Workato does not provide a cache or object store to persist data within recipes. Additionally, Workato pricing is based on task consumption.
What problems is the product solving and how is that benefiting you?
Workato offers out-of-the-box connectors with simple authentication mechanisms. If a required connector is not available, users can build custom connectors. Additionally, community recipes provide helpful references and best practices.
Easy-to-Use, Modern UI with Seamless Webhook Integrations
What do you like best about the product?
Workato has a very easy and nice to navigate around. And it is also quite easy to use. With it modernize UI, it much more easy to use. The integration as well very easy with the webhook
What do you dislike about the product?
Advanced use cases require strong understanding of APIs, data formats. Webhooks
What problems is the product solving and how is that benefiting you?
workato helps up add more option for us to expand our 3rd party intergration
Friendly UI with Fast, Responsive Performance
What do you like best about the product?
Friendly user interface & fast response.
What do you dislike about the product?
So far the experience is good. Nothing I am dislike at the moment
What problems is the product solving and how is that benefiting you?
Allow us to create webhook recipe to trigger api call to third party service
Boosts Development Speed with Intuitive UI/UX
What do you like best about the product?
I use Workato as middleware and it really speeds up the development process and enhances integration between systems. I appreciate the UI and UX, which are easy to learn and help us accelerate our development activities.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Workato to speed up development and integrate systems effectively. Its UI and UX are easy to learn, enhancing our development process.
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