Workato Enterprise Automation Platform
Workato, Inc.External reviews
734 reviews
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Seamless Integration, Effortless Automation
What do you like best about the product?
I really enjoy using Workato because it is an extremely useful tool for developing and integrating applications from start to finish, making automation processes smooth and straightforward. The user interface is intuitive, and I have not encountered any issues accessing its features. With just a partner account, setting up systems and handling integrations becomes very simple.
What do you dislike about the product?
I don't see any features not working well, but there are some gaps or enhancements required for Workato's work labs. The current feature is limited to linking with the data tables and needs more integration with the rest space. There's also a limitation to integrate only with one data table at a time for each workflow.
What problems is the product solving and how is that benefiting you?
I use Workato to develop and integrate applications end to end, making automation seamless. It's easy for those with little integration knowledge to build effective integrations. The setup is simple, allowing easy workflow management with one personal account.
Outstanding AI Support, Helpful Documentation, Cool Human Behind All Of It!
What do you like best about the product?
Their AI help bot is one of the best I have used so far; they don't just ingest the knowledge base and call it a day, but it could actually troubleshoot your problem and guide you to where you want to be. If that does not work, there are always human customer support too; they are awesome. Easy, not super easy to use, but everything has been documented, just follow the document and you will be fine
What do you dislike about the product?
The only downside is it is still a growing product, so sometimes there is a feature that you want that is not available right away.
What problems is the product solving and how is that benefiting you?
integration, a centralized hub for different systems
Efficient Lead Automation with User-Friendly Flexibility
What do you like best about the product?
I love the ability to add many complex rules into the flow with Workato. I also love the speed at which it can assign leads and contacts, which removes the manual work required. I like how someone without lots of technical info can use the flows in Workato to create automations.
What do you dislike about the product?
The integration to many more internal systems out of the box would help, and reduce the amount of time we need to spend doing this ourselves.
What problems is the product solving and how is that benefiting you?
I use Workato to automatically route inbound leads to the right sales reps, removing manual work. I love the speed and ability to add complex rules, and it's accessible for non-technical users.
Effortless Integrations with Powerful Features and Intuitive Design
What do you like best about the product?
Workato makes it very easy to build and deploy integrations quickly. Recipes are intuitive to set up, with straightforward mappings and a wide range of prebuilt connectors. The encryption and SFTP functionality is especially well designed and simple to use. Batch updates are a powerful feature, and app workflows provide a great alternative for enabling business users to trigger recipes without requiring technical expertise. Additionally, formulas are excellent built-in tools that make complex mappings much easier.
What do you dislike about the product?
One area for improvement would be the availability of a dedicated test environment. It would be helpful to test integration mappings on a small set of sample records (for example, two or three records) without consuming allotted task usage.
What problems is the product solving and how is that benefiting you?
Integration bewteen CRM, ERP, Service and Accounting softwares
Effortless Integration Across Multiple Platforms
What do you like best about the product?
Easily integrates with different platforms.
What do you dislike about the product?
Search for keywords across multiple recipes and update them.
What problems is the product solving and how is that benefiting you?
Authentication, connection, automation
Seamless Integration, Intuitive UI, Minor Debugging Hurdles
What do you like best about the product?
I use Workato Embedded as a part of our software platform for end users. I like the UI because it's very clean and efficient. It operates similarly to other low-code tools I've used, but it's better thought out and very good for enterprise use. I find Workato's logging to be particularly strong, as it allows me to show custom information on the job log, which is very useful for debugging quickly. I also appreciate that you can do a lot via the API, including building recipes, which isn't possible with some other tools.
What do you dislike about the product?
I find it tricky to debug looped items in the job report as the job only shows the last object of an array. This is not helpful if there has been an issue with an object within the array that is not the last. In other tools such as PowerAutomate, you can inspect every loop of an array which allows you to find the information easily.
What problems is the product solving and how is that benefiting you?
Workato allows us to offer connectivity between our software platform and others, enabling end users to push data back and forth seamlessly.
Intuitive Interface and Excellent Support Drive Continuous Improvement
What do you like best about the product?
Simple and intuitive interface. Bountiful documentation and support as well as a number of supported connectors out of the box. Continuous improvements to align with industry best practices.
What do you dislike about the product?
The pricing model counting test and dev environments and tasks as part of the billing is a little prohibitive especially when load testing or longitudal testing.
What problems is the product solving and how is that benefiting you?
Allows us to integrate with a number of 3rd party providers as well as quickly customize integrations for customers. Excited about the upcoming AgenticAI features.
Effortless Integration for Simple Tasks
What do you like best about the product?
We use Workato for light integrations that we can deploy quicker than with Boomi. I appreciate its lightweight design and ease of use. The integrations with Slack and Workday work great, being very seamless and easy to set up.
What do you dislike about the product?
I think that looking at it from a developer's standpoint, Workato will always be that lightweight and easy to use platform. This is a strength but also a weakness. I don't think I'd ever use this for anything other than simple integrations.
What problems is the product solving and how is that benefiting you?
I use Workato for light integrations that deploy quickly and easily, unlike Boomi. Its lightweight design and ease of use stand out.
Versatile Automation with Stellar Support
What do you like best about the product?
I use Workato for task automation, data standardization, validation, and data transfer to other tools. It's great for handling high administrative costs and managing uncontrollable Wrike usage through standardization. I like its mixture of block and detailed coding, which is really useful. Block coding is extremely helpful for beginners, allowing you to learn a tool or language more easily. After getting the hang of basic API usage with the premade blocks, transitioning to custom blocks was pretty smooth. Plus, the Workato team is very helpful when I have specific questions.
What do you dislike about the product?
Everything being set to Pacific Standard Time is slightly annoying.
What problems is the product solving and how is that benefiting you?
Workato helps reduce high administrative costs and standardizes Wrike usage, which was previously uncontrollable.
Powerful iPaaS with Strong Automation Capabilities
What do you like best about the product?
What I like best about Workato is its low-code, recipe-based approach, which significantly reduces the time and effort required to build and maintain integrations. The platform strikes a good balance between ease of use and flexibility, allowing both functional consultants and technical teams to collaborate effectively. The wide range of prebuilt connectors, strong error handling, and clear job monitoring make it well-suited for enterprise environments like HCM and ATS ecosystems.
What do you dislike about the product?
While Workato is powerful, debugging complex recipes can sometimes be challenging, especially when dealing with large payloads or multi-step logic. Additionally, certain advanced use cases still require a deeper technical understanding, which can reduce the “no-code” promise for less experienced users. Improved visibility into data transformations and clearer error messages would further enhance the experience.
What problems is the product solving and how is that benefiting you?
Workato solves the problem of connecting multiple systems reliably without heavy custom development. In an integration-heavy environment, it helps standardize data flows, automate repetitive processes, and reduce dependency on custom scripts or point-to-point integrations. This benefits us by speeding up implementations, improving data consistency across platforms, and reducing long-term maintenance effort, allowing teams to focus more on delivering business value rather than managing integrations.
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