Sold by: CventÂ
Cvent OnArrival is onsite event check-in and badging software that digitizes check-in, on-demand badge printing, walk-ins, and attendance tracking for a fast, branded arrival experience. Scale from self-service Event-in-a-Box to full-service OnArrival 360 with hardware, kiosks, printers, and onsite support. Quickly check in by name, email, or confirmation; support kiosks or staffed stations; and update details in real time. Print on-brand badges wirelessly across multiple badge types, reduce waste with print-on-demand, and securely collect onsite payments. Control session access, capture signatures for CE, sync data to CRM/marketing platforms, and monitor performance with real-time dashboards and mobile reporting.
Overview
Cvent OnArrival eliminates the chaos of onsite event check-in by providing a fast, reliable, and professional experience from the moment attendees arrive. From on-demand badge printing to attendance tracking and walk-in registrations, OnArrival streamlines the process and ensures your event begins smoothly.
With flexible deployment options, organizers can choose self-service solutions like Event-in-a-Box for roadshows, VIP events, and recruiting programs, or full-service packages with OnArrival 360 that include dedicated project management, onsite setup, hardware, and live support. Whether self-managed or fully supported, OnArrival scales to fit events of any size and complexity.
Check in attendees quickly by searching across multiple fields such as name, email, or company, and process different guest types with ease. Real-time alerts and mobile or kiosk-based check-in options make it easy to adapt to last-minute changes. Walk-in registrations and secure onsite payment collection are also fully supported, while wireless badge printing saves time, reduces pre-printing waste, and allows for on-brand, customizable badge designs.
OnArrival also enhances attendee tracking and compliance by capturing session attendance, controlling room capacities, and even recording signatures for CE credits or legal requirements. All activity data syncs back to your CRM or marketing automation platform, ensuring you maintain a single source of truth.
With real-time reporting dashboards, organizers gain visibility into event performance every 15 minutes, including registration vs. check-in counts, session attendance, and participation in receptions or social events. These insights allow you to make data-driven decisions during the event and provide measurable ROI afterward.
Trusted by organizations worldwide, including Fortune 500 companies, OnArrival has powered thousands of successful events. Backed by Cvent's 24/7 customer success team and built with enterprise-grade security, it offers unmatched reliability and peace of mind while helping reduce environmental impact with sustainable, paperless options.
Highlights
- Quick and seamless check-in: Quickly check attendees in by searching name, email, company, confirmation, and more.
- Track attendance and control session capacity: Capture attendance with a quick scan of a name badge. For sessions needing pre-registration or attendee verification, OnArrival helps identify who to admit or deny.
- Real-time data and reporting: Get full visibility into the performance of your event with data dashboards, and use these insights to make data-driven decisions.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
OnArrival | There are two core components to our pricing structure: an annual license fee and a per registrant fee. | $1,000,000.00 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Cvent Community: Your first stop for answers-search the Knowledge Base, join user forums, access training, and get 24/7 chat help from our virtual assistant (login required).
Phone support: Speak with a product expert for time sensitive needs; global numbers and hours are published, and many products offer 24/7 phone coverage.
Case management: Open a case from the Community and receive a response on average within 24 hours.
Training & certification: On demand and live courses to upskill your team and speed onboarding.
Status monitoring: Check the real time status site to confirm application performance and incident updates.
Accessibility support: Guidance and resources aligned to WCAG 2.2 AA; contact Support for help with access needs.
customercare@cvent.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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