Sold by: Hammer
Hammer Edge empowers organizations to achieve better, more reliable CX performance by extending agent experience measurement and management to the edge of your network.
Overview
Maintaining a high-quality customer experience is getting harder. With remote working and cloud service reliance, more and more of your customer experience is delivered at the edges of your corporate network. That means when connections or performance quality drop, it is hard to know what is causing the problem, where it is, and how to resolve it. Hammer Edge offers complete transparency into agent and workforce experience and system performance with a multi-perspective test measurement approach that provides visibility into network, application, and system health across your entire agent population. These top-down, business-focused reports provide agent experience scores across line of business, geography, and ISP that empower organizations to assess, triage, and resolve performance issues for a seamless end-to-end customer experience.
If you are looking for support or custom pricing, please contact us at: marketplace@hammer.com /
Highlights
- Ensure your workforce can deliver critical CX services. Measure and score the agent and workforce experience - across any device, ISP, or locale - to see where and when performance issues arise, who is impacted, and the extent of impact, to make sure informed date driven IT and business operational decisions.
- Make better informed staffing and routing decisions. Understand each agent's ability to deliver a high quality customer experience both in advance and during their shift through real-time measurements.
- Objectively measure and baseline user and workforce experiences. Determinative experience scores (Bad, Poor, Fair, Good, Excellent) objectively measure agent experience by individual agent, customer, and/or line or business and geography.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Hammer Edge Platform (1000 Users/Agents) | Includes 1000 User/Agent Licenses, Core system License, 1 Reflector Server Software License. | $0.01 |
Vendor refund policy
Refund requests within 48hrs will be refunded per Amazon marketplace policy. Beyond 48hrs refer to Hammer Technologies EULA.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Initial solution delivery will be completed with the help of the Hammer Services Onboarding team working with the customer. Once solution delivery is complete, Customers are provided access to the Hammer Support team through our support portal for ongoing support related issues. Web portal: https://support.Infovista.com/ Email: support.hammer@infovista.com . Support hours: (Monday thru Friday, 08:00 to 20:00 ET)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
At OLAPTrader we have been working on Candlestick patterns for over 7 years. This report summarizes the historical performance of 110 Japanese Candlestick Patterns for 7 US Exchanges (10,030 assets) from 1980 - 2021. We constrain the analysis to 3 distinct Bull/Bear Markets for greater accuracy.
If you want to give yourself an edge over other technical traders, we feel that this summary report provides you with valuable, actionable information which we hope can improve your ROI.
This offering includes Historical OHLCV, Metadata and 110 Japanese Candlestick Patterns and attributes. Included are data for 9 Asia Exchanges (11,517 assets) from 1980 - 2021
DVPN:FoeHammer
By VFA
DVPN:FoeHammer is a self hosted VPN Server that you can use and connect to with openvpn client.
Green Energy Market Share, Size, Forecast Analysis - 2028
By Market Research Store
Green Energy Market By Type (Solar Energy, Geothermal Energy, Hydroelectric Power, Bioenergy, And Wind Power), By End-User (Commercial, Residential, Industrial, And Others), And By Region: Global And Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, And Forecasts 2022 – 2028
Global Metal Magnesium Market
By Market Research Store
The global metal magnesium market size was worth around USD 4.3 billion in 2021 and is predicted to grow to around USD 6.45 billion by 2028 with a compound annual growth rate (CAGR) of roughly 5.45% between 2022 and 2028.
Customer reviews
No customer reviews yet
Be the first to write a review for this product.