Sold by: Concentrix
iX Hello Employee reduces unauthorized tool sprawl by giving employees a compliant, enterprise-grade AI assistant - eliminating the need to seek outside solutions.
Overview
Shadow IT thrives when employees can't get what they need from approved tools. When workers turn to unauthorized AI tools, browser extensions, or consumer-grade applications to fill productivity gaps, enterprises face compounding risks: data exfiltration, compliance violations, unmanaged licensing costs, and blind spots in the security posture. iX Hello addresses the root cause not just the symptoms by delivering a powerful, enterprise-ready AI assistant that employees actually want to use. Deployed on Microsoft Azure and built to meet enterprise compliance requirements including HIPAA, GDPR, ISO 27001-2022, and the EU AI Act, iX Hello gives IT and security teams the visibility and control they need while giving employees the AI-assisted productivity they're seeking through consumer tools. When the sanctioned solution is better than the shadow one, adoption follows, and risk disappears with it.
Highlights
- Eliminate the Gap That Drives Shadow IT. iX Hello's multi-LLM support, Global RAG, and role-based customization give employees a tool capable enough to replace unauthorized alternatives, reducing the demand for off-platform AI solutions.
- Centralized Visibility and Governance IT administrators gain a single, auditable platform for AI usage across the enterprise. Role-based access controls, PII redaction, and usage monitoring ensure that AI activity stays within approved boundaries, with no unmanaged tools lurking outside.
- Compliance Without Compromise Unlike consumer AI tools that employees often adopt without IT awareness, iX Hello Employee is purpose-built for regulated environments. Enterprises can confidently meet data residency, privacy, and security requirements while still offering employees a best-in-class AI experience.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Dimensions summary
This listing offers one pricing dimension: iX Hello Standard Users, billed monthly per user under a contract. You pay a flat per-user rate, so your cost scales directly with the number of employees you enroll. Each user gets operational access to consume pre-built bots and skills built by administrators. Standard Users interact with capabilities but cannot build or configure them. The rate covers CRM and helpdesk integrations, productivity skills, and secure account linking with multi-factor authentication. To estimate your total, multiply the per-user price by your enrolled user count.
Top-of-mind questions for buyers
One Standard User is one enrolled employee account with operational access to consume ixHello capabilities. You are billed per enrolled account, not per active session or interaction. Knowledge workers, department leads, and frontline staff each count as one user. Your monthly cost is the per-user rate times the number of enrolled users.
Standard Users interact with pre-built bots and skills created by administrators. They cannot build or configure new capabilities. Included access covers CRM and helpdesk integrations, productivity skills, and secure account linking with multi-factor authentication via one-time PIN. Building or configuring bots requires a different access level not offered here.
Your monthly bill scales directly with enrolled user count. Each added Standard User adds one per-user charge. Removing a user reduces the count you pay for. There are no tiers, so every user is billed at the same flat rate regardless of how many you enroll.
www.concentrix.com
Helpful?
Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
iX Hello is an award-winning platform for building and deploying cutting-edge AI at enterprise scale and security. Launch AI agents that delight your customers and AI assistants that super-charge your employees. Our no-code platform enables successful brands to transform customer experience faster and more effectively than previously possible. If you can imagine it, you can build it in iX Hello.
iX Hello keeps every employee aligned on messaging, tone, and brand standards so your organization speaks with one consistent voice, at every level.
iX Hello equips customer service teams with real-time access to approved messaging, policies, and brand standards , so every customer interaction reflects a consistent, confident voice.
iX Hello empowers teams to create consistent, on-brand content across every channel , faster and at scale , without sacrificing quality or voice.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.