Sold by: Concentrix
iX Hello Employee reduces unauthorized tool sprawl by giving employees a compliant, enterprise-grade AI assistant - eliminating the need to seek outside solutions.
Overview
Shadow IT thrives when employees can't get what they need from approved tools. When workers turn to unauthorized AI tools, browser extensions, or consumer-grade applications to fill productivity gaps, enterprises face compounding risks: data exfiltration, compliance violations, unmanaged licensing costs, and blind spots in the security posture. iX Hello addresses the root cause not just the symptoms by delivering a powerful, enterprise-ready AI assistant that employees actually want to use. Deployed on Microsoft Azure and built to meet enterprise compliance requirements including HIPAA, GDPR, ISO 27001-2022, and the EU AI Act, iX Hello gives IT and security teams the visibility and control they need while giving employees the AI-assisted productivity they're seeking through consumer tools. When the sanctioned solution is better than the shadow one, adoption follows, and risk disappears with it.
Highlights
- Eliminate the Gap That Drives Shadow IT. iX Hello's multi-LLM support, Global RAG, and role-based customization give employees a tool capable enough to replace unauthorized alternatives, reducing the demand for off-platform AI solutions.
- Centralized Visibility and Governance IT administrators gain a single, auditable platform for AI usage across the enterprise. Role-based access controls, PII redaction, and usage monitoring ensure that AI activity stays within approved boundaries, with no unmanaged tools lurking outside.
- Compliance Without Compromise Unlike consumer AI tools that employees often adopt without IT awareness, iX Hello Employee is purpose-built for regulated environments. Enterprises can confidently meet data residency, privacy, and security requirements while still offering employees a best-in-class AI experience.
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Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
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Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
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iX Hello is an award-winning platform for building and deploying cutting-edge AI at enterprise scale and security. Launch AI agents that delight your customers and AI assistants that super-charge your employees. Our no-code platform enables successful brands to transform customer experience faster and more effectively than previously possible. If you can imagine it, you can build it in iX Hello.
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