Sold by: Concentrix
iX Hello Employee reduces unauthorized tool sprawl by giving employees a compliant, enterprise-grade AI assistant - eliminating the need to seek outside solutions.
Overview
Shadow IT thrives when employees can't get what they need from approved tools. When workers turn to unauthorized AI tools, browser extensions, or consumer-grade applications to fill productivity gaps, enterprises face compounding risks: data exfiltration, compliance violations, unmanaged licensing costs, and blind spots in the security posture. iX Hello addresses the root cause not just the symptoms by delivering a powerful, enterprise-ready AI assistant that employees actually want to use. Deployed on Microsoft Azure and built to meet enterprise compliance requirements including HIPAA, GDPR, ISO 27001-2022, and the EU AI Act, iX Hello gives IT and security teams the visibility and control they need while giving employees the AI-assisted productivity they're seeking through consumer tools. When the sanctioned solution is better than the shadow one, adoption follows, and risk disappears with it.
Highlights
- Eliminate the Gap That Drives Shadow IT. iX Hello's multi-LLM support, Global RAG, and role-based customization give employees a tool capable enough to replace unauthorized alternatives, reducing the demand for off-platform AI solutions.
- Centralized Visibility and Governance IT administrators gain a single, auditable platform for AI usage across the enterprise. Role-based access controls, PII redaction, and usage monitoring ensure that AI activity stays within approved boundaries, with no unmanaged tools lurking outside.
- Compliance Without Compromise Unlike consumer AI tools that employees often adopt without IT awareness, iX Hello Employee is purpose-built for regulated environments. Enterprises can confidently meet data residency, privacy, and security requirements while still offering employees a best-in-class AI experience.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Dimensions summary
This listing offers a single pricing dimension: iX Hello Standard Users, billed monthly per user. You pay a flat rate for each user who consumes ixHello-powered capabilities. Costs scale directly with your user count, so a larger team means a proportionally higher monthly bill. This dimension covers operational access for employees like knowledge workers, department leads, and frontline teams. These users interact with pre-built bots and skills created by administrators. They do not get build or configuration access. Pricing is measured per user per month under a contract term.
Top-of-mind questions for buyers
One license covers a single employee account that consumes ixHello-powered capabilities. This includes knowledge workers, department leads, and frontline teams. These users interact with pre-built bots and skills created by administrators. They do not receive build or configuration access. You pay the flat rate for each such active user.
Each user gets CRM and helpdesk integrations, productivity skills, and secure account linking with multi-factor authentication via one-time PIN. Users engage across channels like webchat, SMS, voice, and mobile apps. Setup uses pre-built AI app blueprints, so administrators build capabilities that Standard Users then consume.
Cost scales directly with your user count, billed per user per month. Adding users raises the monthly bill proportionally at the same per-user rate. Removing users lowers it. There are no tiers or included amounts, so each active user is charged the flat rate under the contract.
www.concentrix.com
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Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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