Amazon Sagemaker
Amazon SageMaker is a fully-managed platform that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. With Amazon SageMaker, all the barriers and complexity that typically slow down developers who want to use machine learning are removed. The service includes models that can be used together or independently to build, train, and deploy your machine learning models.
Customer Complaint Ticket Classification
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Latest Version:
V3
Machine learning based customer complaint ticket triaging model to improve accuracy of ticket assignments and thereby improve FCR and MTTR.
Product Overview
A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.
Key Data
Version
By
Type
Algorithm
Highlights
A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.
The solution supports customization of input fields by the user to address variability of ticketing information captured by the businesses. The solution allows for optional fields to handle such customization.
Mphasis Optimize.AI is an AI-centric process analysis and optimization tool that uses AI/ML techniques to mine the event logs to deliver business insights. Need customized Machine Learning and Deep Learning solutions? Get in touch!
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Pricing Information
Use this tool to estimate the software and infrastructure costs based your configuration choices. Your usage and costs might be different from this estimate. They will be reflected on your monthly AWS billing reports.
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Estimating your costs
Choose your region and launch option to see the pricing details. Then, modify the estimated price by choosing different instance types.
Version
Region
Software Pricing
Algorithm Training$10/hr
running on ml.m5.4xlarge
Model Realtime Inference$5.00/hr
running on ml.m5.4xlarge
Model Batch Transform$10.00/hr
running on ml.m5.4xlarge
Infrastructure PricingWith Amazon SageMaker, you pay only for what you use. Training and inference is billed by the second, with no minimum fees and no upfront commitments. Pricing within Amazon SageMaker is broken down by on-demand ML instances, ML storage, and fees for data processing in notebooks and inference instances.
Learn more about SageMaker pricing
With Amazon SageMaker, you pay only for what you use. Training and inference is billed by the second, with no minimum fees and no upfront commitments. Pricing within Amazon SageMaker is broken down by on-demand ML instances, ML storage, and fees for data processing in notebooks and inference instances.
Learn more about SageMaker pricing
SageMaker Algorithm Training$0.922/host/hr
running on ml.m5.4xlarge
SageMaker Realtime Inference$0.922/host/hr
running on ml.m5.4xlarge
SageMaker Batch Transform$0.922/host/hr
running on ml.m5.4xlarge
Algorithm Training
For algorithm training in Amazon SageMaker, the software is priced based on hourly pricing that can vary by instance type. Additional infrastructure cost, taxes or fees may apply.InstanceType | Algorithm/hr | |
|---|---|---|
ml.m4.4xlarge | $10.00 | |
ml.m5.4xlarge Vendor Recommended | $10.00 | |
ml.m4.16xlarge | $10.00 | |
ml.m5.2xlarge | $10.00 | |
ml.p3.16xlarge | $10.00 | |
ml.m4.2xlarge | $10.00 | |
ml.c5.2xlarge | $10.00 | |
ml.p3.2xlarge | $10.00 | |
ml.c4.2xlarge | $10.00 | |
ml.m4.10xlarge | $10.00 | |
ml.c4.xlarge | $10.00 | |
ml.m5.24xlarge | $10.00 | |
ml.c5.xlarge | $10.00 | |
ml.p2.xlarge | $10.00 | |
ml.m5.12xlarge | $10.00 | |
ml.p2.16xlarge | $10.00 | |
ml.c4.4xlarge | $10.00 | |
ml.m5.xlarge | $10.00 | |
ml.c5.9xlarge | $10.00 | |
ml.m4.xlarge | $10.00 | |
ml.c5.4xlarge | $10.00 | |
ml.p3.8xlarge | $10.00 | |
ml.m5.large | $10.00 | |
ml.c4.8xlarge | $10.00 | |
ml.p2.8xlarge | $10.00 | |
ml.c5.18xlarge | $10.00 |
Usage Information
Training
Channel specification
Fields marked with * are required
training
*Input modes: File
Content types: text/csv
Compression types: None
Sample notebook
Additional Resources
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Support Information
Customer Complaint Ticket Classification
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