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    Customer Experience Vision

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    Deployed on AWS
    Free Trial
    CxVision offers an ML solution to improve customer experience through real-time people detection and tracking in dwell and service areas.

    Overview

    CxVision is a computer vision solution that allows you to generate near real-time customer experience metrics by detecting and tracking people in videos. It enables you to define two zones in each video, a waiting (dwell) and a service zone. This way, CxVision can measure how long a person takes in a queue (waiting zone) and how long it takes while serving (service zone). As a result, you'll get metrics that allow you to build business intelligence dashboards to answer questions in near real-time, such as: How many people are in the area? What are the average and maximum waiting times per area? How many people are being attended in the area?

    Highlights

    • * CxVision uses YOLOX, an anchor-free version of YOLO.
    • * CxVision can blur people in videos for privacy purposes.
    • * CxVision is flexible for different deployment types: real-time invocations, batch processes, streaming-related videos, and edge devices.

    Details

    Delivery method

    Latest version

    Deployed on AWS

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    Pricing

    Free trial

    Try this product free for 5 days according to the free trial terms set by the vendor.

    Customer Experience Vision

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (8)

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    Dimension
    Description
    Cost/host/hour
    ml.p2.xlarge Inference (Batch)
    Recommended
    Model inference on the ml.p2.xlarge instance type, batch mode
    $0.50
    ml.g4dn.xlarge Inference (Real-Time)
    Recommended
    Model inference on the ml.g4dn.xlarge instance type, real-time mode
    $0.50
    ml.p2.8xlarge Inference (Batch)
    Model inference on the ml.p2.8xlarge instance type, batch mode
    $0.50
    ml.g4dn.4xlarge Inference (Real-Time)
    Model inference on the ml.g4dn.4xlarge instance type, real-time mode
    $0.50
    ml.g4dn.16xlarge Inference (Real-Time)
    Model inference on the ml.g4dn.16xlarge instance type, real-time mode
    $0.50
    ml.g4dn.8xlarge Inference (Real-Time)
    Model inference on the ml.g4dn.8xlarge instance type, real-time mode
    $0.50
    ml.g4dn.12xlarge Inference (Real-Time)
    Model inference on the ml.g4dn.12xlarge instance type, real-time mode
    $0.50
    ml.g4dn.2xlarge Inference (Real-Time)
    Model inference on the ml.g4dn.2xlarge instance type, real-time mode
    $0.50

    Vendor refund policy

    Contact us.

    EMAIL. cxvision@newtoms.com  TELEPHONE. +1-678-736-3022

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    Usage information

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    Delivery details

    Amazon SageMaker model

    An Amazon SageMaker model package is a pre-trained machine learning model ready to use without additional training. Use the model package to create a model on Amazon SageMaker for real-time inference or batch processing. Amazon SageMaker is a fully managed platform for building, training, and deploying machine learning models at scale.

    Deploy the model on Amazon SageMaker AI using the following options:
    Deploy the model as an API endpoint for your applications. When you send data to the endpoint, SageMaker processes it and returns results by API response. The endpoint runs continuously until you delete it. You're billed for software and SageMaker infrastructure costs while the endpoint runs. AWS Marketplace models don't support Amazon SageMaker Asynchronous Inference. For more information, see Deploy models for real-time inference  .
    Deploy the model to process batches of data stored in Amazon Simple Storage Service (Amazon S3). SageMaker runs the job, processes your data, and returns results to Amazon S3. When complete, SageMaker stops the model. You're billed for software and SageMaker infrastructure costs only during the batch job. Duration depends on your model, instance type, and dataset size. AWS Marketplace models don't support Amazon SageMaker Asynchronous Inference. For more information, see Batch transform for inference with Amazon SageMaker AI  .
    Version release notes
    • Detection and tracking improvement

    Additional details

    Inputs

    Summary

    The input data can be just a video file in MP4 format. However, you could send a multipart/form-data request if you need to change the default configuration. Please see the CxVision Usage Instructions .

    Limitations for input type
    1. Real-time endpoint has a request timeout of 60 seconds. 2. Input data must be at most 6MB. 3. Videos must be preprocessed before making the inference. Please see the CxVision Usage instructions
    Input MIME type
    video/mp4, multipart/form-data
    https://github.com/NEWTOMS2/NEWTOMS-cxvision/blob/main/sample/input/preprocess-example-video.mp4
    https://github.com/NEWTOMS2/NEWTOMS-cxvision/blob/main/sample/input/preprocess-example-video.mp4

    Input data descriptions

    The following table describes supported input data fields for real-time inference and batch transform.

    Field name
    Description
    Constraints
    Required
    blurring
    It indicates if blurring must be applied.
    Type: Categorical Allowed values: True,False
    Yes
    detection_threshold
    It indicates the threshold to consider a detection as a valid one. CxVision will take all the detections with a confidence equal to or higher than the detection_threshold. It must be a float value between 5 and 100.
    Type: Integer Minimum: 5 Maximum: 100
    Yes
    timezone
    It defines the timezone for processing the videos.
    Type: FreeText
    Yes
    refresh_threshold
    It indicates the threshold for cleaning the endpoint variables. This value is expressed in hours. By default, its value is 1 (hour).
    Default value: 1 Type: Integer Minimum: 1
    No
    dwell_zone
    It specifies the coordinates of the dwell zone.
    Type: FreeText
    Yes
    service_zone
    Specifies the coordinates of the service zone
    Type: FreeText Limitations: It specifies the coordinates of the service zone.
    Yes
    video_name
    It defines the name of the video to be processed.
    Type: FreeText
    Yes

    Resources

    Support

    Vendor support

    Email: cxvision@newtoms.com  Telephone: +1-678-736-3022

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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