Ada is a healthcare software that provides disease identification based on your symptoms. I receive many symptoms and questions from patients about their conditions because they want to book a visit and provide the reason for their visit. I have used it a couple of times to check what my son is going through when he had a fever and many different conditions. I put the symptom in, and it was pretty accurate.
Ada AI Agent
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Symptom insights have guided accurate triage and support better provider routing for patients
What is our primary use case?
What is most valuable?
The best features Ada offers in my experience include asking for the age, the symptom, and the frequency of the symptoms. Ada gives a couple of options based on priority, such as what could be the disease or condition, and it has a wide list and better options, which is very helpful.
Ada has positively impacted my organization as I work on the provider directory by re-routing based on patient symptoms to determine which patient should go to which doctor. Ada provides suggestions in the provider directory, and routed appointments are directed to the right provider based on specialty and super specialty.
What needs improvement?
Ada can be improved by being able to identify symptoms based on the age, and it needs to have more questionnaire options. Additionally, the speed of the application should be improved.
For how long have I used the solution?
I have been using Ada for probably six to seven years.
What do I think about the stability of the solution?
Ada is stable in my experience.
What do I think about the scalability of the solution?
Ada's scalability is something we are currently dealing with as we are scaling right now with the provider directory, according to which they can pre-fill those questions.
How are customer service and support?
There is no customer support because we are using it internally.
Which solution did I use previously and why did I switch?
I have never used a different solution before Ada.
What was our ROI?
I have not yet seen the return on investment with Ada as we recently started with it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it was pretty reasonable based on the input and the questionnaire.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Ada.
What other advice do I have?
My advice for others looking into using Ada is to provide as much information as possible, including the severity of the symptoms and the age. I would rate this review as an 8 out of 10.
AI workflows have streamlined customer support and still need improvements in technical guidance
What is our primary use case?
Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the specific implementation details.
What is most valuable?
Ada offers agentic workflow as its best feature, providing the agent capability to personalize customer support and making customer success operations easier. Ada has positively impacted my organization by removing friction during the customer support process and simplifying the process of answering technical questions.
For how long have I used the solution?
I have been using Ada for the last year.
What other advice do I have?
My advice for others looking into using Ada is to go ahead and use it. Ada is deployed in a public cloud, and we use AWS as our cloud provider. I would rate this product a 6.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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