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Qualified

Qualified.com, Inc.

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    Haley R.

A Total Game Changer for any Inside Sales Rep

  • June 05, 2019
  • Review provided by G2

What do you like best about the product?
I'm an SDR at ThoughSpot and Qualified has become a must-have in my sales toolkit. I love the LiveView. I can watch how our most qualified website viewers are engaging with our website in real time and connect with them at exactly the right moment. Not only am I able to instantaneously engaged with interested prospects, I'm also able to continue to provide great customer service to any customers that come to our website! The human touch I'm now able to have in live-time with individuals on our website is hugely impactful!
What do you dislike about the product?
Nothing I dislike - still growing and new features are being rolled out consistently which I like. One thing I would really like to see if there was a way to prioritize people who were most active on our website by color coding so I could prioritize whom I'm reaching out to. There's 100's of people who visit our website a day so ensuring I put the most focus on the ones who are most active is important!
What problems is the product solving and how is that benefiting you?
I've been able to directly have conversations with interested prospects, call them through the Qualified software, instantaneously add them to SFDC as a Lead, and live-transfer them to an Account Executive to see a demo in a mere matter of minutes! We used to use Intercom and the amount of conversations we've had through our website now verus then is 10X more! I can't imagine not being able to actively reach out with live prospects now

    Narinder S.

Killer product, amazing company. Complete no-brainer!

  • June 05, 2019
  • Review provided by G2

What do you like best about the product?
The product works exactly as advertised and is intuitive and easy to set up. We had the basic capability for website conversations and qualification rules up and running same day. The integration with Salesforce was simple and painless. I know a thing or 2 about Salesforce but any Salesforce admin will understand how this works out of the box. Love love love the real-time website view. I can see who is on my site, watch them browse, and talk to the important visitors. I had a few tech support questions along the way at the team at Qualified was responsive and helped out in under 10 minutes.
What do you dislike about the product?
Deeper and richer analytics. What's there covers 90% of what we need, but my team wants the ability to drill into each prospect, and while we can do that in Salesforce, would be convenient to do that in Qualified as well.
What problems is the product solving and how is that benefiting you?
We're in the healthcare space, and have a targeted set of accounts that are key for our team to engage with. Based on my outbound emails, Qualified tells me when my target accounts are on my site, alerts me in real-time and gives me the chance to meet with them in real-time. In addition, we expect to expand usage to key partner relationships as well. We are just scratching the surface of all the things we could do with it.
Recommendations to others considering the product:
Just get going and you'll see for yourself. This new approach is a game changer for how B2B companies have been engaging with clients. In my previous role as co-founder of Appirio, I consulted with hundreds of B2B companies on CRM, and I can honestly say that what I've seen from Qualified is a must have for B2B demand gen teams.

    Anthony P.

Instant communication gets me closer to what my customers are trying to do....fast.

  • March 03, 2019
  • Review provided by G2

What do you like best about the product?
It's crazy this hasn't existed until now. The fact we send people away from our website after they fill out a form seems like a thing of the past now. Now we are actively having conversations to better understand if we are a fit for their requirements before setting up meetings and spending cycles if there isn't an strong fit for what they are looking for and our solutions.
What do you dislike about the product?
We don't use Salesforce, so I'd like to see more crm integrations. I'd also like to see a tighter integration to email platforms, as that is still where a lot of communication happens.
What problems is the product solving and how is that benefiting you?
We sell email infrastructure, and the conversation can get pretty complex quickly. I love the ability to move to a phone call as opposed to just chat.
Recommendations to others considering the product:
Implement now, especially if you are in a fragmented market. The ability to be the first to communicate with a potential customer and set the tone can be the difference between winning and losing a deal.

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