Loyalty Juggernaut - GRAVTY Platform
Loyalty Juggernaut Inc.Reviews from AWS customer
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Starting a loyalty program from the ground up
What do you like best about the product?
Loyalty programs is not very complicated to establish particularly when it is done using GRAVTY. The pre-set layouts allow for easy configuration, and changing rewards and tiers is as simple as dragging and dropping them into place.
What do you dislike about the product?
With more elaborate schemes that may be characterised by complicated point systems or any other form of a game, the platform is limiting. The entries offered in the pre-built list do not allow me to customize the program to its maximum potential.
What problems is the product solving and how is that benefiting you?
GRAVTY makes the creation and the running of simple loyalty programmes easy. It frees me from having to code a lot or involve IT personnel that I can start a program with a considerable amount of swiftness.
Useful for making insights about the consumers
What do you like best about the product?
I found that GRAVTY brought a breath of fresh air by taking customer engagement and loyalty in the digital sphere very seriously. It has a number of tools to customize the rewards programs and to make the customers more engaged which of course helped increase the popularity of our loyalty program.
What do you dislike about the product?
One issue that has been tough is bringing in GRAVTY into our current CRM. It does not involve data transfer and practicalities in a way that can exist on the platform and not the system–one needs to manually print and then transfer customer data.
What problems is the product solving and how is that benefiting you?
GRAVTY has been most useful in helping us update our loyalty program and increase its relevance in today’s world. It shows customers’ behavior to be able to reward them properly and attract their interest with our services.
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