NICE CXone Mpower
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Telephony app not for account management
What do you like best about the product?
The dialer feature that is integrated with Salesforce.
What do you dislike about the product?
Onboarding is complicated. The learning curve is not intuitive. Metric integration with Salesforce needs a lot of work.
What problems is the product solving and how is that benefiting you?
not many
Recommendations to others considering the product:
This is a sales acceleration software not an account management. Useful for big lists not managing virtual account management.
Easy to use
What do you like best about the product?
Easy to check status of call and keep an eye on the queue
What do you dislike about the product?
It can sometimes be tricky to transfer calls
What problems is the product solving and how is that benefiting you?
A more efficient and easy to use phone system
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