The Celonis Supply Chain Suite

What do you like best about the product?

What I like best about Celonis is how effectively it turns complex operational data into clear, actionable insights.

What do you dislike about the product?

What I dislike about Celonis mostly comes down to complexity, cost, and adoption friction, especially for organizations that are earlier in their process‑mining journey.

What problems is the product solving and how is that benefiting you?

Celonis is solving the gap between how companies think their processes run and how they actually run, and that has very practical benefits for me in terms of clarity, decision‑making, and impact.

What do you like best about the product?

I like that Celonis offers the ability to see the complete flow in process mining, which I find very valuable as it helps to understand the full lifecycle of business processes. Additionally, the interpretation of this flow is easy, which is essential for making informed decisions quickly. Celonis is quite intuitive, meaning there is no steep learning curve, allowing me to adapt quickly and use the tool effectively without needing other support tools.

What do you dislike about the product?

I think Celonis could be a bit simpler for the business user. Although it is quite intuitive, simplifying it even more would be beneficial.

What problems is the product solving and how is that benefiting you?

I use Celonis for process mining, which helps me understand the complete lifecycle of our processes in an intuitive and easy-to-interpret way.

What do you like best about the product?

I really like that Celonis is very user-friendly, which makes it easy to navigate through its features. Its user interface is very nice, providing an aesthetically pleasing and intuitive experience. Additionally, the library of knowledge offered by Celonis is extremely good, providing me with access to a wealth of information and resources that are valuable for effectively utilizing the software.

What do you dislike about the product?

Sometimes, the data sources do not work well, though this seems to be more of an issue with external data sources from other companies rather than with Celonis itself.

What problems is the product solving and how is that benefiting you?

I use Celonis to create a digital twin of our processes, helping us fix processes and find bottlenecks within our company.

What do you like best about the product?

This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case.

What do you dislike about the product?

Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract.

What problems is the product solving and how is that benefiting you?

Transparency, conformance, standarisation.

What do you like best about the product?

So much impact and so much results compared to my work before

What do you dislike about the product?

How tricky it is to convince my own management and colleagues to use it

What problems is the product solving and how is that benefiting you?

Connect several systems (sap old and new) - provide context to data - give ability to dive deep

What do you like best about the product?

That you can build your own app, Celonis is basically becoming a Software for everything.

What do you dislike about the product?

Currently not really anything, as I‘m just getting started.

What problems is the product solving and how is that benefiting you?

Shortening leadtimes from service processes

What do you like best about the product?

Alerting feature via action flows. Help us eliminator repetotive reporting tasks

What do you dislike about the product?

Copilot not being AI enough. All kpis I want to query about need to be pre defined

What problems is the product solving and how is that benefiting you?

Currently were still looking for benefit opoortunities

What do you like best about the product?

Celonis helps in visualizing and underatanding processes. It is very usufull for a lot of basic processes but you can add also custom process

What do you dislike about the product?

It is quite difficult to use the ocpm. Anyway the academy is a wonderful way to learn on your own

What problems is the product solving and how is that benefiting you?

It helps me company to perform and improve the customer experience

What do you like best about the product?

The great opening, the wonderful experience and the celopass

What do you dislike about the product?

The breakfast could be more/better :/ but it was fine

What problems is the product solving and how is that benefiting you?

Saves money

What do you like best about the product?

Easy to use, everyone looks at the same data

What do you dislike about the product?

The product is quite expensive. Additionally, it does not allow you to add pictures, and the formatting options are very limited.

What problems is the product solving and how is that benefiting you?

It brought transparency to our processes. By using task mining, we were able to clearly see the duration of each process and understand their associated costs.