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    Couchbase Sync Gateway

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    Sync Gateway is a horizontally scalable web server that securely manages the access control and synchronization of data between Couchbase Lite and Couchbase Server.

    Ratings and reviews

    4.3
    132 ratings
    58%
    36%
    5%
    1%
    0%
    2 AWS reviews
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    130 external reviews
    External reviews are from G2 .

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    Reviews (132)
    Anuj Gupta

    High availability for large billing data has supported telecom orders but monitoring still needs work

    Reviewed on Jun 02, 2026
    Review from a verified AWS customer

    What is our primary use case?

    Couchbase Server is my main use case in a product-based company at Amdocs, specifically for an Amdocs billing product where Couchbase Server is the core backbone of our application, and I am using a multi-node cluster in a very large environment.

    In my daily operations, we have our ordering services integrated into the billing product in the telecom sector, and in that service, we use Couchbase Server bucket as in scope and collection; thus, as part of our application flows, we frequently utilize Couchbase Server bucket with N1QL queries.

    Couchbase Server is mainly used for the ordering services, supporting whatever the customer purchases and orders, making it the backbone of our software.

    What is most valuable?

    Couchbase Server is robust and has self-healing capabilities; whenever a failure happens, it performs failover and rebalancing, providing high availability and ease of use whether it is deployed on a single node or multi-node server, as well as in containers.

    When a node failure happens in practice, Couchbase Server automatically performs failover, bringing the node back online, and then we can do rebalancing where all the VBuckets maintain an online state, ensuring end users are not impacted, and high availability is provided, as well as multiple disaster recovery setups for replication through XDCR to avoid service impact for our multiple services and maintaining query, data, and indexing services in my production environment.

    Couchbase Server provides multiple services including event services and supports both JSON and non-JSON data formats, which is a significant aspect of Couchbase Server.

    What needs improvement?

    Since working with Couchbase Server starting from version 6, where only scopes and collections were available, I have seen numerous improvements with the release of version 7, especially as bugs identified in version 6 were addressed by the Couchbase Server team.

    One specific outcome I have noticed is identifying constraints such as not being able to create more than thirty buckets, which we notified the Couchbase Server team about, along with several missing monitoring parameters; they worked with us to provide better solutions in terms of monitoring and the metrics we require for our production monitoring setups, ensuring our production is up and running smoothly.

    Regarding improvements, I feel that the current dedicated monitoring, such as CMX offered by Couchbase Server, requires enhancements for better identification of issues, especially since the market is moving towards AI-driven solutions, and I believe Couchbase Server is working on improving its AI capabilities.

    Couchbase Server requires more enhancement, particularly with the MCP launched by Couchbase Server which is not yet fully functional and offers limited tools that are not beneficial for automating production workflows.

    Regarding the accuracy and reliability of Couchbase Server's AI capabilities, I perceive there are gaps since the tools are not being developed maturely and require more developed solutions for our agent workflows to facilitate automation with AI agents.

    For how long have I used the solution?

    I have been using Couchbase Server for the last five and a half years in my day-to-day operations.

    What other advice do I have?

    In terms of governance and security, I see Couchbase Server as highly secured, using SSL certificates and allowing for controlled user access without any noticeable gaps in security, though I do suggest vigilance as the AI-driven market develops.

    Couchbase Server is currently deployed in both the public cloud and on-premises; in the public cloud, we have deployed it within Kubernetes, while on-premises, it is on a server level.

    We are using AWS for our public cloud deployment.

    We have indeed purchased Couchbase Server through the AWS Marketplace.

    Monitoring and AI-driven enhancements are critical as the market transitions to AI.

    I would advise others considering Couchbase Server to note that compared to other tools such as MongoDB, it is easier to use, reliable, and offers high availability while continually adding more features, making it a suitable choice, especially for large data environments.

    I have shared all my thoughts regarding Couchbase Server, including its beneficial aspects and current limitations, and I believe a focus on these limitations will allow end users to take full advantage of the product. I would rate this product a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    BasilJiji

    Unified data platform has powered real-time sessions and microsecond insights across clouds

    Reviewed on May 20, 2026
    Review from a verified AWS customer

    What is our primary use case?

    Couchbase Server serves as the primary use case for our real-time web and mobile application backend with caching. We utilize Couchbase Server for microservice session isolation in our Java Spring Boot backend, leveraging Couchbase CrudRepository to instantly save and retrieve complex JSON user profiles. Couchbase Server's memory-first architecture handles our high-volume read-write workloads incredibly fast.

    We use Couchbase Server to manage user sessions, a dynamic product catalog, and real-time telecom-style insights where microsecond data persistence and sub-millisecond query response are strictly required.

    What is most valuable?

    One of the best features that Couchbase Server offers is scalability due to Multi-Dimensional Scaling. Unlike other NoSQL databases where every node has to run every service, this MDS allows us to scale services independently.

    Multi-Dimensional Scaling has helped our team by making scaling easier in a noticeable way. If our data volume grows, we scale the data service. If we are running heavy lookups, we horizontally scale just the index or query services.

    Couchbase Server has positively impacted our organization by successfully eliminating our data layer silo issues. Instead of stitching together a separate database, a separate caching tier, and a text search platform, Couchbase Server handles operational data, indexing, and vector searching inside one unified data platform. This saved our infrastructure team immense maintenance overhead.

    What needs improvement?

    The administrative dashboard web UI of Couchbase Server could benefit from more interactive visual mapping tools for complex, multi-document transactional tracking, which would help in simplifying the debugging option for newer database administrators.

    For how long have I used the solution?

    I have been using Couchbase Server for about three years to manage high throughput, low latency NoSQL data layers for our production systems.

    What other advice do I have?

    Couchbase Server is an absolute powerhouse for high-velocity modern enterprise applications and bridges the gap between flexible schema advantages of NoSQL and the rigid, trusted query capabilities of relational databases beautifully.

    I would recommend taking full advantage of Multi-Dimensional Scaling during the initial infrastructure sizing. Isolate the query, index, and the data workload into a separate node. This ensures your heavy operational reads and writes never choke your search indexes, maximizing your cluster performance from day one.

    We run Couchbase Server in a hybrid multi-cloud architecture. We use Couchbase Server on our private, on-premises servers for sensitive data compliance, but we also run it inside our public cloud environments on Amazon EC2 instances. This allows us to sync data effortlessly from our localized database up to the public cloud using Couchbase Autonomous Operator for Kubernetes.

    I purchased Couchbase Server through the AWS Marketplace. I would rate this product a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Alexander A.

    Innovative

    Reviewed on Mar 20, 2025
    Review provided by G2
    What do you like best about the product?
    Couchbase Allows me cover large volumes of data making is well suitable for data managing when optimzing.
    What do you dislike about the product?
    Perhapes not Easy for newcomers when using this style of data management
    What problems is the product solving and how is that benefiting you?
    Orginization
    Oreoluwa O.

    G2 is recommendable

    Reviewed on Mar 11, 2025
    Review provided by G2
    What do you like best about the product?
    Its in-memory architecture ensures lightning-fast data access.
    Scalability – Easily handles growing workloads with horizontal scaling.
    What do you dislike about the product?
    Initial configuration and cluster management can be challenging
    High memory and CPU usage, especially at scale.
    What problems is the product solving and how is that benefiting you?
    C Supports seamless horizontal scaling to handle growing workloads
    Bogdan Denis A.

    A robust solution for enterprises that are are AI adopters

    Reviewed on Mar 10, 2025
    Review provided by G2
    What do you like best about the product?
    I believe AI-driven features such as Capella iQ - it is a time-saving and helpfull tool that is making decisons taking more eficient and easy to use.

    Also, the integration with others platforme like Google Cloud - are really beneficial for a Company that is having a multicloud strategy.
    What do you dislike about the product?
    Regarding the customer support - i'm not really enjoying that Couchbase is having a smaller developer community Than other platforms.

    Setting up Coucbase clusters - requores specializa expertise, if you are not a having a background experience in areas like this, it is not a really ease of implementation for you.
    What problems is the product solving and how is that benefiting you?
    Couchbase is helping us handle spike durig Peak seasons (like Black friday and Easteren).

    Also îs helping uș building a personalized customer experience for out clients, recommended them the best Honey products that îs suitable for them. (We are selling hoeny - www.apisrom.ro)
    Nikita B.

    My experience of using Couchbase

    Reviewed on Mar 10, 2025
    Review provided by G2
    What do you like best about the product?
    Easy to use database out of the box, but not without the downsides
    What do you dislike about the product?
    Steep learning curve, not so obvious AI-features
    What problems is the product solving and how is that benefiting you?
    The best part for me is how easy it's to integrate it with other services + how quickly it can be scaled
    Amanda A.

    high price

    Reviewed on Mar 07, 2025
    Review provided by G2
    What do you like best about the product?
    not many buggs, quite fast in terms of support
    What do you dislike about the product?
    princy, other similar products out there
    What problems is the product solving and how is that benefiting you?
    helps us manage data in fast and efficient way
    Karol W.

    Very useful for company details

    Reviewed on Mar 07, 2025
    Review provided by G2
    What do you like best about the product?
    Helps me find data of companies, stakeholders
    What do you dislike about the product?
    A free plan includes very few functionalities
    What problems is the product solving and how is that benefiting you?
    Finding data for stakeholders
    Machinery

    I feel like its pretty straightforward and easy to use

    Reviewed on Mar 07, 2025
    Review provided by G2
    What do you like best about the product?
    it is easy to use and user friendly, gives a very clear overview and it runs smoothly on my browser and on an average performance pc. i do use it on a daily basis
    What do you dislike about the product?
    you do need a bit of time to learn how to get around it and having previous experience with similar platforms helped me, but overall it is easy to use, but it does take some time to get used to it
    What problems is the product solving and how is that benefiting you?
    we used it to keep track of all the ins and outs of the product documentation, since my job required me to keep track of multiple streams of documentation at the same time
    Computer Software

    Powerful NoSQLDatabse. Overall good expeirience.

    Reviewed on Mar 07, 2025
    Review provided by G2
    What do you like best about the product?
    It is ideal for applications that require real-time data access. Really easy to use and the implementation process was simple aswell.
    Overall I was really impressed by the support and actual use of the tool.
    What do you dislike about the product?
    The initial setup was quite complex and we did not use if enough. A lot of the advanced settings were only available with the enterprise version.
    What problems is the product solving and how is that benefiting you?
    Eliminates the limitations of most databases. Its a smooth tool with real-time data. It has significantly reduced downtime.