Dashlane Omnix Password Management

What do you like best about the product?

What we like: Solid platform, reliable app performance, and it handles a large credential vault (500+) without issues.

What do you dislike about the product?

The platform itself is solid. But the customer service experience has been genuinely poor, and I want to be specific so Dashlane can address it.
Our support interactions were unhelpful and transactional — no warmth, no effort to actually understand our situation, and no offer to escalate to a phone call when the email thread clearly wasn't resolving anything. What we got instead was Terms/Policy boilerplate and what felt like a push toward a paid upgrade rather than any real attempt to retain us as long-standing legacy customers.
That disconnect — a great product paired with customer service that seems indifferent to keeping existing users — is what's driving this review.
Pricing is also average compared to alternatives in the marketplace today. The app performance is fine; no real issues there. Like I said, the platform is solid. The UX/UI is still behind when it comes to filtering and searching for credentials. When you have 500+, the lack of basic search and filter functionality becomes a real problem — and it still hasn't been addressed.
Integrations: Not applicable to our use case.
AI Features: Not applicable to our use case.

What problems is the product solving and how is that benefiting you?

It solves small business credential management at scale.

What do you like best about the product?

The most helpful feature is the automatic password generation and autofill capability. It saves time during logins while ensuring every account uses strong, unique passwords. The Password Health dashboard and dark web monitoring are also very valuable because they proactively identify weak, reused, or compromised credentials and help improve overall security.
Another major upside is cross-device syncing and browser integration, which allows seamless access to credentials on desktop and mobile. Secure password sharing, passkey support, and built-in VPN features add extra convenience and protection for daily use.

What do you dislike about the product?

One downside of Dashlane Password Manager is that the premium plans can feel expensive compared to some competing password managers, especially for users who only need basic password storage. While the extra features like VPN and dark web monitoring are useful, not everyone may fully use them.
The free version is also fairly limited, especially compared to alternatives that offer broader free functionality. In addition, if a user forgets their master password, account recovery can be difficult due to the platform’s strict security model.

What problems is the product solving and how is that benefiting you?

The biggest problem it solves is weak or reused passwords across multiple accounts. Dashlane generates and stores strong, unique passwords securely, which reduces the risk of hacking, credential theft, and unauthorized access. This improves overall cybersecurity without requiring users to remember dozens of complex passwords.

What do you like best about the product?

Dashlane allows centralized access to credentials without relying on local storage, so any browser can function as a secure workspace. This makes it easy to move between machines without setup or syncing issues, while keeping passwords consistent and securely managed.

What do you dislike about the product?

Dashlane can be difficult to use when working with non-browser credentials. The shift away from the desktop application has reduced flexibility for system administrators, particularly in environments where access to services, RDP sessions, or legacy systems does not flow through a browser.

This creates friction in workflows that rely on quick retrieval and injection of credentials outside standard web contexts. As a result, tasks that were previously streamlined now require additional steps or workarounds.

What problems is the product solving and how is that benefiting you?

Dashlane solves the problem of managing and securing a large number of credentials across systems and devices. It eliminates the need for local password storage and manual tracking, reducing the risk of weak or reused passwords.

For my workflow, the main benefit is centralized access. Credentials can be retrieved securely from any browser, which allows quick access to systems without needing pre-configured machines. This improves efficiency when moving between environments and reduces setup time.

It also improves security posture by enforcing stronger password practices and providing visibility into compromised or weak credentials, allowing issues to be addressed proactively rather than after a breach.

What do you like best about the product?

Dashlane makes my life so much easier. It securely syncs passkeys, passwords, payment information, and secure notes across my phone, work devices, home devices, and iPad.

What do you dislike about the product?

The cost keeps going up. Still, I’m really glad they grandfather you into the payment plan you originally signed up for. I’ve been using Dashlane for almost five years after switching from LastPass, and I haven’t looked back.

What problems is the product solving and how is that benefiting you?

Generating unique passwords and storing/syncing them is the best part of Dashlane. I don’t have to come up with “memorable” passwords that might be easy for others to guess. It also lets me store multiple passwords for multiple accounts, even on the same website (e.g., saving multiple Google accounts).

What do you like best about the product?

I like that whenever I log in to a new website, Dashlane Password Manager immediately pops up and gives me a suggestion for the password through its automatic password generator, which is in an encrypted form. This is the best thing I like about it because it saves that password for me, ensuring it doesn't get lost. Another thing I appreciate about Dashlane is that it helps me share the passwords with various access types like only viewer, editor, and so on. The initial setup was easy, which made getting started with Dashlane straightforward.

What do you dislike about the product?

I don't like about Dashlane is its portal isn't very friendly. Like, I don't find it totally friendly and interactive. It can be improved.

What problems is the product solving and how is that benefiting you?

Dashlane Password Manager provides the security I need, preventing the fear of losing passwords. It helps me keep multiple passwords secure with special encryption and creates new passwords for any website instantly.

What do you like best about the product?

I like that Dashlane Password Manager is secure and makes it easy to share passwords within my team. Additionally, I found the initial setup to be easy.

What do you dislike about the product?

Sometimes it doesn't automatically type them in and it's really frustrating. I've told the Dashlane team but it still happens sometimes.

What problems is the product solving and how is that benefiting you?

I use Dashlane Password Manager for password storage and sharing across my team, and I appreciate its security.

What do you like best about the product?

Dashlane Password Manager stands out for its intuitive UI/UX, making password management effortless. Its seamless integrations with browsers and apps enhance user experience, while robust performance ensures quick access to credentials. The pricing is competitive, offering great ROI, especially with the premium features. Onboarding is straightforward, with excellent support resources to guide users. Dashlane’s AI-driven features, such as password health monitoring and breach alerts, add a layer of intelligence that enhances security. Overall, Dashlane is a comprehensive solution that combines ease of use, strong performance, and valuable features for anyone looking to streamline their password management.

What do you dislike about the product?

I would say it would have to be the user management. Password resets are difficult. I do like being able to setup a division and they manage it themselves so that is nice.

What problems is the product solving and how is that benefiting you?

This is hands down the ability to save and rotate strong passwords for systems we use within our IT team.

What do you like best about the product?

I was an early adopter, around 2014, and have loved the product ever since. I am a business plan customer. I can manage all of my passwords across multiple devices.

What do you dislike about the product?

The VPN partner is a little uknown and there are better options.

What problems is the product solving and how is that benefiting you?

I like being able to manage all my passwords in one place.

What do you like best about the product?

Dashlane has great integration into major browsers and has flexible controls to let you tailor how aggressively it steps in to help.

What do you dislike about the product?

They integrated passkeys but support for passphrases is not available yet.

What problems is the product solving and how is that benefiting you?

Supporting our password policy with a user friendly interface and password vault reduces the risk of user error and increases productivity.

What do you like best about the product?

Password manager, payment manager and darkweb monitoring

What do you dislike about the product?

Always trying to add a password into fields that are not related to passwords

What problems is the product solving and how is that benefiting you?

Password manager