PostHog
PostHogReviews from AWS customer
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Insightful User Recordings, But Filters Need Improvement
What do you like best about the product?
Reviewing recordings is extremely helpful for observing real user behavior. It not only aids in understanding the user experience but also allows me to identify and revisit any potential issues within the app.
What do you dislike about the product?
The filters can occasionally be a bit confusing, and navigating them isn't always straightforward.
What problems is the product solving and how is that benefiting you?
This tool is extremely useful for testing and identifying issues that can lead to product improvements. Additionally, whenever a new feature is introduced, it allows us to observe how users interact with it.
Intuitive Features, Helpful AI, and very easy to get started but Documentation Needs Clarity
What do you like best about the product?
Very easy to understand the list of available features and what each does and to which use case it applies. Just as easy to integrate and start seeing results. And the interface to define reports is also pretty straightforward and where you encounter difficulties you have the PostHog AI that helps you figure things out.
What do you dislike about the product?
I had some troubles with the documentation. I found some confusing information is some places about how to add custom data to the tracking event. I was eventually able to figure things out using PostHog AI, but the first impression I got trying to use the docs by myself was that the format of the event JSON needs to be a bit more clearly documented and a bit more consistent.
What problems is the product solving and how is that benefiting you?
I use this for tracking product usage.
Feature-Rich and Easy to Use, But Default Tables Need Editing Options
What do you like best about the product?
Platform is free to use for new companies or anyone who wants to try it. It's very simple to setup and works right of the shelf. It has one of the most comprehensive features and Max AI has been my go to feature now to ask any query related to user behaviour.
What do you dislike about the product?
The tables in default views are not editable - which is frustrating sometimes
What problems is the product solving and how is that benefiting you?
We have a consumer app that we use to monitor user behavior, focusing especially on retention and session replays to help us identify dark patterns.
Great Recording Capabilities, But Frustrating Search Experience
What do you like best about the product?
the branding is cool, and I'm impressed how much it records
What do you dislike about the product?
I wish the filtering was more simple. Often I just want to search for, "person typed foobar" or "person clicked on button with text 'begin import'" I'm never confident that I find what I'm looking for -- I'd give myself a 10% success rate of finding the session I want and it's pretty disheartening.
What problems is the product solving and how is that benefiting you?
It's great when I can see exactly what my user saw when an error occurred. Makes it much easier to reproduce the issue.
Clean Session Replays, Easy Reviews—Setup Could Be Simpler
What do you like best about the product?
It's session replays were very clean and also had speedups for inactive periods and it made it really easy to use for reviewing user behavior.
What do you dislike about the product?
There was still not quite the simplest setup process especially if the website was to be hosted elsewhere, like on lovable.
What problems is the product solving and how is that benefiting you?
It is making session replay very easy, although not the easiest to implement still a lot easier than an open source or other alternatives. Also really like the one free website.
Posthog is the analysis tool to every new project
What do you like best about the product?
Lots of features for a very reasonable price
What do you dislike about the product?
Even tho I understand the reason, I would like the data to be stored for a longer time
What problems is the product solving and how is that benefiting you?
Thanks to PostHog, I can see how my users interact with my site, which I value greatly in the early stages of any new project
User-Friendly and Well-Documented, But Pricey
What do you like best about the product?
user friendly interface, easy implementation, perfect docs
What do you dislike about the product?
high prices aren't perfect, but the solution is nice
What problems is the product solving and how is that benefiting you?
It counts every events at our website, so it can help us to track how users interact with website.
Amazing Session Replays and Great Support—No Complaints So Far!
What do you like best about the product?
The session replays are incredible! So far, the support team has also been very helpful.
What do you dislike about the product?
I haven't encountered any issues so far, but I do think the compatibility of the session replays could be improved.
What problems is the product solving and how is that benefiting you?
We use it to track user behavior on both our website and app.
Makes understanding your users feel easy (and even fun)
What do you like best about the product?
What I love about PostHog is how everything just makes sense once you start using it. It’s super intuitive and gives you full control over your data — no black boxes, no weird limits. I like how you can see what users are doing, run experiments, and track real impact, all in one place. It feels like a product built by people who actually care about improving products.
What do you dislike about the product?
At first, it can feel a bit overwhelming — there’s a lot you can do. But once you understand the basics, it becomes one of those tools you can’t imagine working without.
What problems is the product solving and how is that benefiting you?
PostHog helps me understand how people actually feel when using the product — not just what they click. As a designer, it’s amazing to see real user journeys, replay sessions, and connect those insights directly with experiments and features. It closes the gap between design, data, and decisions.
Comprehensive and Secure, But Takes Time to Master
What do you like best about the product?
It's comprehensive, fairly straightforward, has good instructions and documentation, and good privacy options. Pricing seems reasonable, and they have a free option to try it out while your site still has fairly low traffic.
What do you dislike about the product?
It's still a little challenging to understand and implement, seems to still be blocked by privacy plug-ins (although there is probably a way around that which I haven't found yet). Although it's a little complex, it's probably pretty straightforward to setup and use for as comprehensive as it is.
What problems is the product solving and how is that benefiting you?
It is giving me more comprehensive analytics, session replays etc.
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