Meltwater Suite - Canada
MeltwaterReviews from AWS customer
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A Structured Way to Track Industry Trends and Media Insights
What do you like best about the product?
What stands out most to me about Meltwater is how it simplifies tracking and organizing information from different media sources in one place. In my work, I occasionally follow industry updates, company announcements, and engineering or manufacturing trends, and earlier this involved checking multiple websites and platforms separately.
With Meltwater, I can monitor relevant topics through a single dashboard and quickly understand what is being discussed without spending extra time searching manually. For instance, when I need to stay updated on industry developments or competitor-related news, the alerts and reporting features make the process much more organized.
I also find the automated reports and real-time notifications helpful because they reduce repetitive monitoring work. Instead of collecting updates manually, the platform already presents the information in a structured format that’s easier to review and share.
Even though the platform includes many capabilities, getting started was fairly straightforward, and basic monitoring tasks were easy to understand after some initial usage.
Overall, it saves time, improves visibility of relevant information, and makes monitoring and reporting much more manageable in day-to-day work.
With Meltwater, I can monitor relevant topics through a single dashboard and quickly understand what is being discussed without spending extra time searching manually. For instance, when I need to stay updated on industry developments or competitor-related news, the alerts and reporting features make the process much more organized.
I also find the automated reports and real-time notifications helpful because they reduce repetitive monitoring work. Instead of collecting updates manually, the platform already presents the information in a structured format that’s easier to review and share.
Even though the platform includes many capabilities, getting started was fairly straightforward, and basic monitoring tasks were easy to understand after some initial usage.
Overall, it saves time, improves visibility of relevant information, and makes monitoring and reporting much more manageable in day-to-day work.
What do you dislike about the product?
One thing I’ve noticed is that because the platform handles a very large amount of media and social data, some searches or dashboards can occasionally feel slower to load, especially when working with broader monitoring queries.
I’ve also seen situations where certain smaller or niche articles were not captured immediately in search results, so I sometimes cross-check important updates manually when accuracy is critical.
Another challenge is that the platform has many features and filters, so configuring searches properly takes some initial learning and adjustment to get the most relevant results.
I’ve also seen situations where certain smaller or niche articles were not captured immediately in search results, so I sometimes cross-check important updates manually when accuracy is critical.
Another challenge is that the platform has many features and filters, so configuring searches properly takes some initial learning and adjustment to get the most relevant results.
What problems is the product solving and how is that benefiting you?
One problem it solves for me is reducing the effort required to manually monitor updates from different media and online sources. Earlier, tracking industry-related discussions, company announcements, or trend-related updates meant checking multiple websites and platforms separately, which was time-consuming and inconsistent.
With Meltwater, I can monitor everything in one place and receive alerts or summarized reports automatically. For example, when following engineering, manufacturing, or competitor-related discussions, I can quickly understand what topics are gaining attention without manually searching every source.I found the integrations useful for keeping monitoring and reporting activities connected with existing workflows. For example, integration with communication tools like Slack helps important alerts or updates reach the team quickly without needing to constantly monitor the dashboard manually.
The AI and intelligence capabilities are also useful in simplifying large amounts of information into easier-to-understand insights and reports. Instead of only showing raw data, the platform helps identify patterns, trends, and important discussions more efficiently.
From a productivity and ROI perspective, it saves significant time in monitoring and reporting activities, allowing me to focus more on analysis and decision-making rather than collecting information manually.
The onboarding process was manageable, and once the searches and dashboards were configured properly, the platform became much easier to use as part of regular workflow.
With Meltwater, I can monitor everything in one place and receive alerts or summarized reports automatically. For example, when following engineering, manufacturing, or competitor-related discussions, I can quickly understand what topics are gaining attention without manually searching every source.I found the integrations useful for keeping monitoring and reporting activities connected with existing workflows. For example, integration with communication tools like Slack helps important alerts or updates reach the team quickly without needing to constantly monitor the dashboard manually.
The AI and intelligence capabilities are also useful in simplifying large amounts of information into easier-to-understand insights and reports. Instead of only showing raw data, the platform helps identify patterns, trends, and important discussions more efficiently.
From a productivity and ROI perspective, it saves significant time in monitoring and reporting activities, allowing me to focus more on analysis and decision-making rather than collecting information manually.
The onboarding process was manageable, and once the searches and dashboards were configured properly, the platform became much easier to use as part of regular workflow.
Simple, Consumer-Friendly UI with Great Filters and Visual Insights
What do you like best about the product?
The interface is simplistic and consumer oriented. I appreciate the variety of filters and the array of visual insights that are offered in Explore.
What do you dislike about the product?
The refresh of data for real time monitoring. Oftentimes I’m forced to reload the whole page which means I have to repeat date filters and such.
Results don’t come in for 30 min or so.
Results don’t come in for 30 min or so.
What problems is the product solving and how is that benefiting you?
Meltwater helps uncover and synthesize the most relevant media mentions from the noise.
Intuitive Platform for Social Insights
What do you like best about the product?
I like the simple platform and the user experience of Meltwater. It has very clear graphs and is easy to navigate.
What do you dislike about the product?
I think understanding whether positive and negative sentiments are from genuine profiles or AI generated content could be improved. It would be helpful to know what part of the narrative online comes from real profiles versus AI.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening and sentiment analysis, which helps me understand conversations about my brand online and the narrative around it.
Quick Insights, UI Needs Improvement
What do you like best about the product?
I like the incorporation of Mira in Meltwater. It's really useful because it's easy to get quick insights and a good pulse check without spending a lot of time digging for reports. This is especially helpful when I need to look into something more granular that a manual dig would make difficult.
What do you dislike about the product?
I find the UI/UX for volume tabs a bit difficult to navigate, as it's harder to scroll through mentions. I also think the mentions on the left side of the screen are kind of small and could be made bigger.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening, figuring out mention spikes, understanding consumer sentiment, and competitive research. Mira makes it easy when short on time or needing detailed insights with quick insights and a good pulse check.
Reliable Data Sourcing, Needs Export Improvement
What do you like best about the product?
I like the data sourcing and in-platform capabilities and services of Meltwater. It's more expansive and reliable than competitor platforms, making it stand out for my needs. They frequently update the platform, which makes analysis and insights easier to obtain from the interface. Additionally, I appreciate Meltwater's better export ability compared to Brandwatch, which adds to its utility.
What do you dislike about the product?
Sometimes they limit access to sources and I don’t like that data exports truncate things like long form articles or posts.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social intelligence reporting and reliable data sourcing, which aids in client analyses. Its expansive platform and frequent updates enhance analysis and insights, outpacing competitors.
Effortless Monitoring with Seamless Ease
What do you like best about the product?
I use Meltwater to monitor my school district across platforms, and it keeps me informed with mentions of our district. I like the ease of use, and I found the initial setup process to be very easy to onboard.
What do you dislike about the product?
More reminders for new features
What problems is the product solving and how is that benefiting you?
I use Meltwater to monitor my school district across platforms. It keeps me informed with mentions of our district.
Effortless PR Management with Meltwater
What do you like best about the product?
I really find Meltwater very easy to use and it does exactly what I expect it to without any hidden issues. It took our manual processes and made them easier, especially with its news distribution feature that allows sharing with all contacts from one creation. The newsletter feature is great for sharing mentions with executive levels in a really easy way. Starting from nothing, Meltwater proved to be something amazing that instantly improved workflows and processes. Their setup was very easy, and the team was super helpful to get it working just right for me.
What do you dislike about the product?
More social mentions from other platforms would be nice, but since this isn't my main social listening tool, it's not a big issue.
What problems is the product solving and how is that benefiting you?
Meltwater made our manual PR process easier and shows us our mentions. It manages PR lists, distribution, and newsletter reporting effortlessly.
Director of Communications
What do you like best about the product?
The comprehensive media monitoring that it provides from new outlets we would not normally be able to access outside The Bahamas. I also like how supportive my rep is and how they encourage me to fully utilize the features that are relevant to me.
What do you dislike about the product?
I have no dislikes about Meltwater. I am still learning the Platform, but so far it has been a great investment. I will definitely be using more features since attending the Summit and having the opportunity to have hands-on support.
What problems is the product solving and how is that benefiting you?
Meltwater is pulling sentiments and tracking media mentions outside The Bahamas which is something my team would not have been able to accomplish. We are also able to use it's reports and the data it collates to influence strategy and eliminate the manual creation of reports.
User-Friendly and Easy to Navigate
What do you like best about the product?
I’ve really enjoyed how user-friendly the system is. It’s easy to navigate and feels straightforward to use.
What do you dislike about the product?
I currently dont have anything to dislike. I am a new client
What problems is the product solving and how is that benefiting you?
I use it to create reports that showcase our reach across media and social media.
Great collaboration with Meltwater
What do you like best about the product?
The staff is excellent. Very knowledgeable and wonderful to work with.
What do you dislike about the product?
I haven’t experienced too many downsides.
What problems is the product solving and how is that benefiting you?
Curating global news. Saves us time and resources
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