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Ivinex UUE
Ivinex is a cloud-based SaaS platform that provides easy access to lead management, support tickets, and CRM data, with Script Pop technology that enables agents to access real-time customer data during calls. The platform offers various software solutions for the contact center market, including CRM, agent desktop, UUE, and API Hub. Their UUE tool integrates with many communication providers and platforms, offering users quick access to data and communication without switching between accounts or applications. Ivinex's highly flexible Unified User Experience technology can be tailored to a business's needs, promoting stronger relationships between agents and customers, boosting productivity, efficiency, and overall customer satisfaction.
Reviews (2)
Insurance
Great software for telesales
Reviewed on Oct 15, 2021
Review provided by G2
What do you like best about the product?
I like how I can take notes on a lead's profile while being on another call with another contact—little things like this matter.
What do you dislike about the product?
I wouldn't say I like that sometimes I wish I can put my own background as the wallpaper but it only comes with pre-loaded wallpapers to choose from which aren't bad. Would be cool to add a custom wallpaper we could upload
What problems is the product solving and how is that benefiting you?
Keeping notes on contacts to remember what we talked about and when is what Ivinex helped me with
Recommendations to others considering the product:
If you need a platform to use for telesales that is multi-functional, Ivinex is worth trying.
Marketing and Advertising
Super customization at a price that you can afford
Reviewed on Dec 27, 2017
Review provided by G2
What do you like best about the product?
I love the personal touch. It's a small company but I've been able to speak to the CEO personally a few times. He's helped me really catchy the vision of what I can do with his product. We all get so trapped in the box of SalesForce we don't think we have the right to ask for anything more.
What do you dislike about the product?
It's not an out of the box product. If you are very small company and don't know what you want then it makes it hard to do your build out.
What problems is the product solving and how is that benefiting you?
Create a workflow that is flexible and ever evolving. We learned how to quickly adjust the screens and fields so everything can be done on the fly.
Recommendations to others considering the product:
Try it, see how easy it is. Create a real business case and see how Ivinex solves the problem.