Sold by: Ivinex
Ivinex is a cloud-based SaaS platform that provides easy access to lead management, support tickets, and CRM data, with Script Pop technology that enables agents to access real-time customer data during calls. The platform offers various software solutions for the contact center market, including CRM, agent desktop, UUE, and API Hub. Their UUE tool integrates with many communication providers and platforms, offering users quick access to data and communication without switching between accounts or applications. Ivinex's highly flexible Unified User Experience technology can be tailored to a business's needs, promoting stronger relationships between agents and customers, boosting productivity, efficiency, and overall customer satisfaction.
4.8
Overview
Ivinex is a cloud-based SaaS platform designed to provide users from all over the world with easy access to lead management, support tickets, and CRM data. Our innovative Script Pop technology enables agents to access real-time customer data during calls, resulting in a more efficient and satisfactory customer experience.
Our platform offers a range of software solutions for the contact center market, including CRM, agent desktop, UUE, and API Hub. With Ivinex, you can access all customer and prospect information in one place, promoting stronger relationships between agents and customers. Our UUE tool integrates with many communication providers and other platforms, offering users quick access to data and communication without switching between accounts or applications.
Our revolutionary Unified User Experience (UUE) technology is a 100% cloud-based solution that can be tailored to your business needs. The system is highly flexible, enabling you to configure it to best serve your users.
In today's competitive business landscape, providing good service is essential. Ivinex's user-friendly platform can boost productivity, efficiency, and overall customer satisfaction. We believe that our technology will make a significant positive impact on businesses
Highlights
- Cloud-based SaaS platform: Ivinex is a cloud-based software as a service platform, providing users with easy and convenient access to their data from anywhere in the world.
- Real-time customer data: With Ivinex Script Pop technology, agents have access to real-time customer data during calls, enabling them to offer a more effective customer experience.
- Integration with communication providers: Ivinex UUE integrates with many dialers and communication providers, allowing users to quickly access data and communication without switching between accounts or applications.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Demo | Product Demo | $1.00 |
Dimension | Cost/unit |
|---|---|
Ivinex On-Demand | $0.01 |
Dimensions summary
This contract listing gives you two options billed by units. Ivinex On-Demand is the paid access to the unified workspace, which combines CRM, ticketing, and contact center on one cloud-based platform. Demo is a separate no-cost option that lets you evaluate the product before committing. These two dimensions are independent choices, not stacked tiers. You pick Demo to trial the platform, or Ivinex On-Demand for ongoing use. Pricing scales with the number of units you select under a contract term.
Top-of-mind questions for buyers
A unit maps to platform access on the Ivinex UUE workspace. The listing bills by units you select under your contract. The exact per-unit definition, such as per agent or per seat, is not specified in the available data. Contact Ivinex to confirm how units map to your team size.
Demo is a no-cost evaluation of the platform. It lets you test CRM, ticketing, and contact center features before committing. Ivinex On-Demand is the paid option for ongoing production use, billed by the units you select. The two are separate choices, not stacked charges.
Cost scales with the number of units you contract for. Adding more units raises your total. The platform is cloud-based and built to scale with your business, so you add units as needs grow. Reach out to Ivinex to adjust unit counts mid-contract.
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Helpful?
Vendor refund policy
We are currently not offering refunds
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor resources
Support
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Customer reviews
Insurance
Great software for telesales
Reviewed on Oct 15, 2021
Review provided by G2
What do you like best about the product?
I like how I can take notes on a lead's profile while being on another call with another contact—little things like this matter.
What do you dislike about the product?
I wouldn't say I like that sometimes I wish I can put my own background as the wallpaper but it only comes with pre-loaded wallpapers to choose from which aren't bad. Would be cool to add a custom wallpaper we could upload
What problems is the product solving and how is that benefiting you?
Keeping notes on contacts to remember what we talked about and when is what Ivinex helped me with
Recommendations to others considering the product:
If you need a platform to use for telesales that is multi-functional, Ivinex is worth trying.
Marketing and Advertising
Super customization at a price that you can afford
Reviewed on Dec 27, 2017
Review provided by G2
What do you like best about the product?
I love the personal touch. It's a small company but I've been able to speak to the CEO personally a few times. He's helped me really catchy the vision of what I can do with his product. We all get so trapped in the box of SalesForce we don't think we have the right to ask for anything more.
What do you dislike about the product?
It's not an out of the box product. If you are very small company and don't know what you want then it makes it hard to do your build out.
What problems is the product solving and how is that benefiting you?
Create a workflow that is flexible and ever evolving. We learned how to quickly adjust the screens and fields so everything can be done on the fly.
Recommendations to others considering the product:
Try it, see how easy it is. Create a real business case and see how Ivinex solves the problem.