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U-Self Serve
U-Self Serve is a multi-modal virtual assistant that handles common queries and transactional interactions without the support of live agents. Self-service rates improve by over 35 percent as customers receive the answers that they need sooner and with minimal friction. If a customer does require additional support from a live agent, the virtual assistant hands off the interaction to the proper agent with the full context.
Reviews (1)
Shannon S.
I love working with the U-Self Serve product and the Uniphore Team!!
Reviewed on Feb 01, 2024
Review provided by G2
What do you like best about the product?
I love the ease of using the tool. Great job Uniphore!!
What do you dislike about the product?
There is nothing I dislike about the product.
What problems is the product solving and how is that benefiting you?
Helps with abandonment rates for our agents...helps bring in payments after hours and handle some situations like updating demographic and insurance information in our systems, asking for itemized statements, requests that we want to keep away from agents so that they can focus on the more intensive calls.