U-Self Serve is a multi-modal virtual assistant that handles common queries and transactional interactions without the support of live agents. Self-service rates improve by over 35 percent as customers receive the answers that they need sooner and with minimal friction. If a customer does require additional support from a live agent, the virtual assistant hands off the interaction to the proper agent with the full context.
U-Self Serve is a multi-modal virtual assistant that handles common queries and transactional interactions without the support of live agents. Self-service rates improve by over 35 percent as customers receive the answers that they need sooner and with minimal friction. If a customer does require additional support from a live agent, the virtual assistant hands off the interaction to the proper agent with the full context.
