MCE's product mission is simple: Mobilize better customer Experiences. With mce Connect, we turn device-related headaches of Mobile Network Operators (MNOs and MVNOs) into competitive advantages with our pioneering end-to-end digital-first Device Lifecycle Management Platform (dDLM). This AI-led, Omnichannel Platform delivers game-changing experiences across all device related customer journeys - driving business velocity, margins and NPS.

It provides a new way for Mobile Network Operators to create seamless experiences for 'device-related-journeys'. These journeys for the operator's and customers typically start with the activation and onboarding of a new phone - usually with a trade-in and includes a content transfer as well as a certified wipe of the old phone to provide utmost privacy for the customers. For here, it continues over the customer lifecycle with phone care and management of potential repairs. Eventually, the customer upgrades to a new phone and the process starts again. For all these journeys, MCE retail and care solutions that are omnichannel connected to support and enable these processes. These are realized by three unique elements:

First, 11 powerful core microservices provide users with the remote intelligence needed to solve requests and complete journeys (e.g. device care or trade-in) on their device.

Second, these microservices are built on top of three cloud-native foundational platform services: omni layer enabling omnichannel capabilities and intelligence, workflow layer with compliance engine (ensuring integrity at scale), and common device data layer (CDL). These layers comprise the Device-AI layer which processes the core platform capabilities and assets. Specifically, the omnichannel layer ensures that customers from repeating steps, enables personalized solution, and creates contextual marketing opportunities.

Third, customer journeys are then orchestrated through a management console with journey configuration, contextual marketing and promotion engine, as well as BI analytics. For the customer and frontline application, and omnichannel front-end UI combines microservices, foundational platform services, and the management console to create and deliver the differentiating use cases.

The dDLM platform with mce Connect is easy to implement and integrate in any existing architecture with fast ROI due to our platform approach with a low-code technology stack. We have a track record as a proven technology partner who is also highly acclaimed for its world class products, innovation, and implementation trough seven straight industry gold awards - most notably the Stevie Awards.