Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Decent for Fraud Detection, Needs Better Data Accuracy
What do you like best about the product?
I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well.
What do you dislike about the product?
The linking data is not correct and not detailed enough; the indicators are not always correct.
What problems is the product solving and how is that benefiting you?
I use Riskified for fraud detection to flag high-risk activities, but while it works, it's not perfect.
Accurate AI Decisions, Time Savings, and a User-Friendly Dashboard
What do you like best about the product?
The AI makes accurate decisions. Riskified saves us a lot of time by not having to manually create rules. The dashboard is easy to use and provides excellent details on metrics. Riskified is constantly evolving and providing new products. They have increased our approval rate significantly since we started using the service leading to an excellent return on investment. Our account manager is great at escalating feedback to their support team and resolving issues in a timely manner.
What do you dislike about the product?
Some of Riskified's metrics at first glance seem a little hard to understand, but they are definitely accurate. Tool Tips with an explanation of each metric would be useful for users just getting familiar with the tool
What problems is the product solving and how is that benefiting you?
Riskified is helping us to not worry about order limits or electronic gift cards. Since they guarantee all orders, we have not had to cap order totals or restrict gift card purchases on the website.
Peace of Mind with Guaranteed Transactions When Approved
What do you like best about the product?
Peace of mind knowing that our transactions are guaranteed when approved.
What do you dislike about the product?
Sometimes the model gets it wrong and declines orders from repeat customers. We also have an overseas sales team that uses a VPN and places orders over the phone, and Riskified seems to factor those IP addresses into its decisions even though we’ve already flagged this to the engineers.
What problems is the product solving and how is that benefiting you?
It relieves us from having to do manual due diligence on transactions, which is especially important since our AOV is quite high.
Reliable fraud protection
What do you like best about the product?
What I like most about Riskified is that it helps us approve more genuine customers with confidence, instead of being overly cautious and losing good orders. It takes a lot of the manual effort out of fraud review, helps reduce chargebacks and gives us more confidence in scaling without adding unnecessary friction to the customer experience.
What do you dislike about the product?
What I dislike most is that it can feel a bit like a black box at times - when an order is declined, I’d sometimes like more visibility into why. It also seems to be on the pricier side.
What problems is the product solving and how is that benefiting you?
The biggest problem Riskified solves for us is fraud and chargeback exposure. The chargeback guarantee is the main benefit, because it gives us more confidence in approving orders and reduces the financial risk if a fraudulent transaction slips through, while also cutting down the need for manual review.
Effortless Integration and Outstanding Support with Riskified
What do you like best about the product?
What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforward, and the integration with our existing systems was efficient, allowing us to go live quickly without operational complexity.
The platform is intuitive and reliable, which makes it easy to use on a frequent basis and embed into everyday workflows. At the same time, Riskified offers a solid range of features that effectively cover our fraud-prevention needs without feeling overly complex or difficult to manage.
Another key strength is the customer support: the team is responsive, knowledgeable, and proactive, which adds a lot of value both during implementation and in ongoing operations. Overall, Riskified combines ease of use, strong functionality, and excellent support, making it a solution that is easy to adopt, easy to maintain, and highly effective.
The platform is intuitive and reliable, which makes it easy to use on a frequent basis and embed into everyday workflows. At the same time, Riskified offers a solid range of features that effectively cover our fraud-prevention needs without feeling overly complex or difficult to manage.
Another key strength is the customer support: the team is responsive, knowledgeable, and proactive, which adds a lot of value both during implementation and in ongoing operations. Overall, Riskified combines ease of use, strong functionality, and excellent support, making it a solution that is easy to adopt, easy to maintain, and highly effective.
What do you dislike about the product?
Some advanced features and deeper customizations could be made more flexible or more easily configurable without requiring additional support or development effort. In certain cases, having more self-service options within the platform would further enhance efficiency.
What problems is the product solving and how is that benefiting you?
Riskified helps us address the challenge of managing fraud risk while maintaining a seamless customer experience. Without an advanced fraud solution, there is often a trade-off between preventing fraudulent transactions and approving legitimate orders, which can negatively impact revenue and customer satisfaction.
By leveraging advanced fraud detection and automated decision-making, Riskified allows us to confidently approve more genuine orders while effectively blocking fraudulent activity. This reduces chargebacks and operational workload, while at the same time improving approval rates and overall conversion.
In addition, Riskified simplifies fraud management by providing clear decisions, insights, and reliable performance at scale. This enables our teams to focus on growth and strategic priorities rather than manual reviews, ultimately supporting both revenue growth and operational efficiency.
By leveraging advanced fraud detection and automated decision-making, Riskified allows us to confidently approve more genuine orders while effectively blocking fraudulent activity. This reduces chargebacks and operational workload, while at the same time improving approval rates and overall conversion.
In addition, Riskified simplifies fraud management by providing clear decisions, insights, and reliable performance at scale. This enables our teams to focus on growth and strategic priorities rather than manual reviews, ultimately supporting both revenue growth and operational efficiency.
Exceptional Fraud Protection That Delivers Peace of Mind
What do you like best about the product?
Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works very well.
What do you dislike about the product?
While helpful, the riskified portal can seem a bit cluttered for our use.
What problems is the product solving and how is that benefiting you?
Riskified has supported us by providing a valuable second review process, and it has also enabled us to automatically send a code to senders who are not considered high risk, allowing them to continue with their transfer.
True Partnership and Commitment, But Alignment on Metrics Can Be Challenging
What do you like best about the product?
They demonstrate a strong commitment and collaborate with you like true partners, making it feel as though they are an extension of your own company.
What do you dislike about the product?
At times, it can be difficult to reach agreements with them regarding how we measure the results.
What problems is the product solving and how is that benefiting you?
We are outsourcing our fraud management, which helps us strengthen our financial security by including chargeback coverage. This approach gives us greater confidence in managing potential risks.
Great for Reducing Chargebacks, Needs Better Support for Japan Market
What do you like best about the product?
The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and the approval rate has also improved.
What do you dislike about the product?
The product is less effective in the Japanese market. Most of the expertise behind it comes from experience in the EU and North America. In Japan, we are having difficulty adapting the AI model to suit local needs.
Also, regarding control center, it has rich for chargeback guarantee but actually not for others.
Also, regarding control center, it has rich for chargeback guarantee but actually not for others.
What problems is the product solving and how is that benefiting you?
Riskified has helped us address several critical challenges in our e-commerce fraud prevention strategy:
High False Decline Rates
Previously, legitimate customers were often declined due to overly conservative fraud rules. Riskified’s machine-learning model significantly reduced false declines, improving customer experience and conversion rates.
Manual Review Overload
Our team spent considerable time manually reviewing suspicious transactions. Riskified automated this process, freeing up resources and reducing operational costs.
Chargeback Risk and Liability
Chargebacks were a major pain point, impacting profitability and creating uncertainty. Riskified’s chargeback guarantee shifted liability away from us, providing financial predictability and peace of mind.
Global Expansion Complexity
Entering new markets meant dealing with unfamiliar fraud patterns and local payment behaviors. Riskified’s global data network allowed us to scale confidently without building region-specific fraud models internally.
High False Decline Rates
Previously, legitimate customers were often declined due to overly conservative fraud rules. Riskified’s machine-learning model significantly reduced false declines, improving customer experience and conversion rates.
Manual Review Overload
Our team spent considerable time manually reviewing suspicious transactions. Riskified automated this process, freeing up resources and reducing operational costs.
Chargeback Risk and Liability
Chargebacks were a major pain point, impacting profitability and creating uncertainty. Riskified’s chargeback guarantee shifted liability away from us, providing financial predictability and peace of mind.
Global Expansion Complexity
Entering new markets meant dealing with unfamiliar fraud patterns and local payment behaviors. Riskified’s global data network allowed us to scale confidently without building region-specific fraud models internally.
Strong Fraud Protection, But Needs More Transparent Decision-Making
What do you like best about the product?
Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must
The software has a versatile fraud detection system that collects diverse signals to keep us safe
The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices
The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe
The software has a versatile fraud detection system that collects diverse signals to keep us safe
The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices
The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe
What do you dislike about the product?
Often, the program fails to distinguish legitimate and false orders and this results to business failure
The decision on fraudulent charges is not transparent and this brings high limitations
The decision on fraudulent charges is not transparent and this brings high limitations
What problems is the product solving and how is that benefiting you?
Riskifield is the approach that helps us in managing risky or fraudulent orders, where in case payments are made, instant chargebacks are assured
The software assist us in managing losses that could be caused by fraud by having a solid machine leaning option for any risky order
There is minimal overhead costs, due to the automated fraud detection system
The global payment complexities are fully addressed by this application, ensuring that our business is always safe
The software assist us in managing losses that could be caused by fraud by having a solid machine leaning option for any risky order
There is minimal overhead costs, due to the automated fraud detection system
The global payment complexities are fully addressed by this application, ensuring that our business is always safe
A good tool to have in your back pocket
What do you like best about the product?
Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the full breakdown to hover over if you need to. It uses a lot of different triggers such as IP, Address, Bank Details to determine a potential outcome. I use this platform daily and it's easily integrated with Shopify.
What do you dislike about the product?
It can be a bit slow on performance, it can take a while for the order details to load.
What problems is the product solving and how is that benefiting you?
It solves the problem of knowing whether an order is fake or if we're going to lose money or stock by processing an order.
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