Riskified Chargeback Guarantee

What do you like best about the product?

What I like most about Riskified is the ability to automate risk assessment and make real-time decisions without adding too much friction to the purchasing process. I also value the visibility it offers to analyze transactions and behavior patterns, which facilitates fraud management and continuous optimization of risk strategies.

What do you dislike about the product?

What I like least about Riskified is that, in some cases, the visibility into the reasons behind a risk decision can be limited. For Risk & Fraud teams, having greater transparency and granularity on the signals, rules, and factors influencing a decision would help conduct deeper analyses, optimize strategies, and better understand specific cases.

What problems is the product solving and how is that benefiting you?

Riskified helps reduce the risk of fraud in transactions by automating risk assessment and enabling faster decisions on which operations to approve or reject. This benefits the business by reducing fraud losses, decreasing manual review, and potentially improving the approval rate of legitimate transactions without unnecessarily increasing user friction.

What do you like best about the product?

Fewer false declines, meaning fewer legitimate customers wrongly blocked. Real-time decisioning doesn't slow down checkout/customer experience and automation frees up internal fraud/risk teams for edge cases. Visibility into decisions, trends, and false positive/negative rates. Ease of implementation, API quality, responsiveness of their account/support team

What do you dislike about the product?

Not the easiest to customize rules to the risk tolerance compared to running an in-house or more configurable fraud engine. When orders are routed to "review" status, turnaround time can sometimes be slower than desired, delaying order fulfillment and frustrating customers.

What problems is the product solving and how is that benefiting you?

Real-time risk scoring using device fingerprinting, behavioral signals, and network-wide fraud pattern data to catch fraudulent orders before they're fulfilled.

What do you like best about the product?

I like that Riskified has precise email information collection, making it clear whether an account is cold or has a legit history. This feature is particularly helpful whenever carding or single fraud cases arise since fraudsters often create new emails for purchases, and Riskified helps me determine how cold the emails are or whether they have a legit history.

What do you dislike about the product?

I find the inter-customer connections in Riskified aren't flagged as obviously as they could be in the UI. This makes it less intuitive, and I think it could be improved with more visible flags on the transaction main page to show potential interconnections. Plus, the machine learning part could be enhanced to suggest more useful rules based on these interconnections. Another thing is the onboarding process, which wasn't as smooth as I'd hoped, though I understand it's done to maximize efficiency and prevent false flagging of transactions.

What problems is the product solving and how is that benefiting you?

Riskified helps me verify customers and solve issues like single fraud, fraud bands, carding, and smurfing. It precisely collects email information, helping determine whether an account is newly created by fraudsters or has a legitimate history.

What do you like best about the product?

Organizations that do not consider fraud prevention a core competency, can outsource and have peace of mind. They take end to end ownership and free the client to focus on what matters

What do you dislike about the product?

Riskified is taking away risk management. That would take decisions away from internal experts who may have better context to make business optimal decisions

What problems is the product solving and how is that benefiting you?

They manage fraud for my company which frees resources to focus on building capabilities that my customers expect and add the most value to me and to them

What do you like best about the product?

What I like most about Riskified is how effectively it combines AI-driven fraud detection with a simple, intuitive user experience. The platform provides actionable insights without adding unnecessary complexity to the workflow, while its integrations make it easy to fit into existing processes. Its strong performance and automation reduce manual effort and improve operational efficiency, and the AI-driven intelligence supports faster, more informed decisions. I also value the onboarding and support experience, which makes implementation smoother and provides useful guidance when questions or issues arise. Overall, the combination of usability, intelligence, support, and automation delivers clear operational value and ROI.

What do you dislike about the product?

The main area for improvement is the level of customization and flexibility available in some workflows. While the UI is generally intuitive, certain configurations and integrations can require additional effort, which may increase implementation time for more complex use cases. Pricing can also become a consideration as usage scales, so clearer visibility into ROI and pricing structure would be helpful. The AI-driven insights are valuable, but providing more transparency into how certain decisions or recommendations are generated could further improve user confidence. Onboarding and support are generally helpful, although more detailed documentation and self-service resources for advanced configurations would make troubleshooting and adoption even more efficient.

What problems is the product solving and how is that benefiting you?

Before using Riskified, we struggled with manual fraud review, inconsistent decision-making, and the operational effort required to manage transactions at scale. Riskified helps automate these decisions using AI-driven intelligence, allowing us to identify risky transactions faster while reducing unnecessary manual intervention. Its integrations fit well into existing workflows, and the intuitive interface makes monitoring performance and reviewing insights straightforward. This has improved operational efficiency, reduced review effort, and helped us make faster, more consistent decisions. The onboarding and support also made adoption easier, contributing to a stronger overall ROI from the platform.

What do you like best about the product?

What stands out most about Riskified is how effectively its AI-driven decision engine improves our bottom line. The real-time intelligence is incredibly accurate, which has allowed us to approve significantly more borderline transactions while shifting the chargeback risk off our hands—delivering a massive boost to our overall ROI.
The initial onboarding and API integration were straightforward and well-supported by their technical team, making the transition seamless. Day-to-day, the UI/UX is clean and intuitive; looking up specific transaction logs or analyzing approval metrics takes just a few seconds. Whenever we hit an edge case, their support team is responsive and knowledgeable. It has completely eliminated the manual review bottleneck for our operations team.

What do you dislike about the product?

While the overall platform is solid, the primary area for improvement is decision latency on rare edge cases. During peak shopping events, we occasionally notice slight performance delays where a tiny fraction of flagged transactions take a bit longer than expected to resolve decisions.
Additionally, because the AI model acts as a "black box" to protect its security logic, it can sometimes be difficult to understand the exact reasons behind a specific decline without reaching out to support. Providing deeper, real-time insights or granular performance logs within the dashboard for rejected orders would make troubleshooting much faster for our internal team.

What problems is the product solving and how is that benefiting you?

Riskified directly solves the challenge of false declines and chargeback financial risk. Before using it, our fraud team had to spend significant time manually reviewing flagged transactions, which created order fulfillment delays and ultimately led to lost revenue when legitimate customers were turned away.
By offloading fraud decisions to Riskified's automated platform, we've drastically reduced chargeback overhead while increasing our approval rates across international markets. It saves our operational team dozens of hours each week, speeds up processing times, and ensures we capture maximum revenue without worrying about fraud liabilities.

What do you like best about the product?

I like the reliability and absolute guarantee that Riskified provides in its anti-fraud measures. I also mainly value the chargeback guarantee, as it is like an insurance policy for a seller. Although it was a bit confusing at first, we quickly adapted and it became more intuitive.

What do you dislike about the product?

Perhaps I don't like the cost of the commissions, since sometimes, with some products, we barely generate a minimal profit and the system's commission almost completely absorbs it. At first, the setup was a bit confusing, but we quickly adapted to the way of working with Riskified, making it more intuitive.

What problems is the product solving and how is that benefiting you?

I use Riskified to maximize the order approval rate without taking on the risk of fraud. Solve the bottleneck in approval by automating processes and reducing customer wait time.

What do you like best about the product?

The predictions are accurate, and they also take care of the relationship.

What do you dislike about the product?

Nothing specific to add—at a high-level view, I am very satisfied with them.

What problems is the product solving and how is that benefiting you?

Riskified helps us solve some of the biggest challenges we face in online fraud and payments. The main problem it addresses is reducing fraud and chargebacks without blocking legitimate customers. Traditional rule‑based fraud systems often create too many false declines, which directly impacts revenue and customer experience.
By using AI‑driven, real‑time decisioning, Riskified allows us to approve more genuine transactions while still effectively stopping fraudulent ones. One of the biggest benefits for us is the chargeback guarantee, which shifts the financial risk away from the business and makes fraud losses more predictable.
Operationally, Riskified significantly reduces manual reviews, allowing the fraud team to focus on complex or strategic cases instead of routine decision making. It also helps us scale into new markets and products with more confidence, as decisions are backed by global network intelligence rather than only our own historical data.
Overall, Riskified enables us to balance risk control, revenue growth, and customer experience more effectively, turning fraud prevention from a defensive function into a growth enabler.

What do you like best about the product?

I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well.

What do you dislike about the product?

The linking data is not correct and not detailed enough; the indicators are not always correct.

What problems is the product solving and how is that benefiting you?

I use Riskified for fraud detection to flag high-risk activities, but while it works, it's not perfect.

What do you like best about the product?

The AI makes accurate decisions. Riskified saves us a lot of time by not having to manually create rules. The dashboard is easy to use and provides excellent details on metrics. Riskified is constantly evolving and providing new products. They have increased our approval rate significantly since we started using the service leading to an excellent return on investment. Our account manager is great at escalating feedback to their support team and resolving issues in a timely manner.

What do you dislike about the product?

Some of Riskified's metrics at first glance seem a little hard to understand, but they are definitely accurate. Tool Tips with an explanation of each metric would be useful for users just getting familiar with the tool

What problems is the product solving and how is that benefiting you?

Riskified is helping us to not worry about order limits or electronic gift cards. Since they guarantee all orders, we have not had to cap order totals or restrict gift card purchases on the website.