BigPanda

What do you like best about the product?

The UI is organized and user friendly for monitoring incidents, investigating alerts, and viewing relationships between events. Perforance is very good, even in our high alert volume environment. Their AI tools have helped with incident summmarization, pattern idntification and recommendattions on ways to accelerate resolution of issues. The ability for the product to integrate with our current tools is an added bonus.

What do you dislike about the product?

The breadth of featurres on the platform means that setup and configuration may prove time consuming, and the sheer number of integrations, correlation rules and workflows may prove daunnting to new users. While the AI suggestions are useful, important incidents will require human verification. While approprriate for current team size and needs, the cost will scale quickly.

What problems is the product solving and how is that benefiting you?

BigPanda is useful for both consolidating information from a variety of monitoring tools and for reducing alert noise. Problems that are actual incidents stand out, and troubles can be investigated and resolved more quickly and with fewer manual processes. The support team is typically responsive for technical issues and troubleshooting, but can sometimes be slow depending on the issue.

What do you like best about the product?

I really like BigPanda's correlation engine; it's genuinely good at grouping related alerts into one incident instead of leaving us to piece it together manually. I appreciate the integrations as it plugs into pretty much everything we already use like Splunk, ServiceNow, and New Relic, so we didn't have to rip and replace our stack. The automation and runbooks are a huge plus; routine responses trigger automatically, saving us time and allowing engineers to focus on novel problems. The dashboards provide a clear overview of what's happening without needing to dig through raw logs, which is especially handy when something's actively breaking. Overall, the noise reduction feature has saved us the most time day to day.

What do you dislike about the product?

I found the initial setup and tuning takes work; getting the correlation rules dialed in to match our environment required real time and trial and error. It's not plug-and-play out of the box. There's a learning curve for new users; some of the more advanced features, like custom automation and deeper correlation logic, aren't intuitive at first, making onboarding longer than I'd like. Pricing is not cheap, especially as you scale up the number of integrations and data volume. I also think reporting could be more flexible; the built-in dashboards are good for a quick view, but pulling custom reports for leadership means exporting data and working with it elsewhere. None of these are dealbreakers, but they're the things I'd want to see improved.

What problems is the product solving and how is that benefiting you?

BigPanda cuts down alert noise and correlates incidents, helping our team to respond faster. It reduces alert fatigue, automatically resolves repetitive issues, and integrates with our tools, saving us time by minimizing tool-hopping during incidents.

What do you like best about the product?

I like BigPanda because it brings alerts and IT data together in one place, which makes it easier to pinpoint the root cause of incidents. It also cuts down on alert noise and helps teams respond to issues more quickly, improving overall IT operations.

What do you dislike about the product?

One thing I dislike about BigPanda is that the initial setup and configuration can feel a bit complex. It also takes some tuning to ensure alerts are properly correlated, so the results stay relevant to our environment.

What problems is the product solving and how is that benefiting you?

BigPanda helps address alert overload and complex IT incidents by consolidating monitoring data and alerts in one place. By bringing everything together, it makes it easier to spot related issues and get to likely root causes faster. This reduces the amount of manual investigation needed and helps teams respond to incidents more efficiently.

What do you like best about the product?

The user interface is easy to navigate and use.

What do you dislike about the product?

Nothing i like it and is very easy to use it

What problems is the product solving and how is that benefiting you?

I can use it for my freelancing projects and not difficult to use it

What do you like best about the product?

Automate IT work by giving first responders the answer before the ticket even arrives, and put AI agents on the front lines of L1 operations.

What do you dislike about the product?

When data volumes are high, ingestion can be delayed, which can affect the tool’s overall performance.

What problems is the product solving and how is that benefiting you?

Helps incident management teams surface hidden knowledge across teams and tools. It has reduced mean time to resolution.

What do you like best about the product?

I use BigPanda for IT operations and incident management, which really helps me monitor alerts from different systems effectively. I love that it reduces alert noise, making it easier for my team to identify the root cause of incidents and respond quickly. The way it brings alerts from various monitoring tools into one place and automatically correlates relevant events is a standout feature. It integrates well with multiple monitoring systems, giving my team better visibility into our IT environment and improving our overall response time. The initial setup was relatively straightforward, and once configured, it was easy for us to start using BigPanda for incident management.

What do you dislike about the product?

I find that the user interface and customization options could be improved. I think some features take time to learn and configure, especially when setting up integration and alert correlation. I would prefer a more intuitive workflow, easier configuration, and better reporting options to make the platform more user friendly.

What problems is the product solving and how is that benefiting you?

I use BigPanda for IT operations and incident management. It reduces alert overload, correlates related events, and improves response time by quickly identifying root causes, providing better visibility, and enhancing our incident management efficiency.

What do you like best about the product?

BigPanda has been instrumental in tackling alert storm and brings clarity into incident management for us. Instead of toggling between numerous monitoring tool UIs to correlate alert events to a potential incident, we can visualize related alerts and focus on what matters. It speeds up troubleshooting and minimizes the likelihood that crucial alerts go unnoticed.

What do you dislike about the product?

Pricing is can get expensive if you're a small team to put it up over and also configure our integrations as well as correlation for the alerts in our environment take a little longer to get just right.

What problems is the product solving and how is that benefiting you?

BigPanda can alleviate alert fatigue and streamline our incident management processes. We can integrate with various monitoring tools, gain a single pane of glass into the relationships between alerts, and use the system to prioritize incident response: saves time on troubleshooting and helps prevent critical alerts from being missed.

What do you like best about the product?

It reduces alert noise and improves incident management by grouping related events, which provides a clearer view of outages.

What do you dislike about the product?

The dashboard and reporting capabilities feel limited, and the initial setup feels the same. It’s complex, and we need significant configuration and tuning before we can get the full value from the product.

What problems is the product solving and how is that benefiting you?

It solves the problem of alert overload. Before Big Panda, I was receiving a lot of alerts from different monitoring tools, which was very difficult to track and manage. Now Big Panda automatically correlates related alerts into a single incident, which saves me time and makes my overall view much easier.

What do you like best about the product?

the alert correlation is insane. instead of 500 noise alerts i get like 5 actual incidents with context. the AI assistant (biggy) pulls in everything past tickets, topology, recent changes so i dont have to dig through 10 tools anymore.

What do you dislike about the product?

its expensive. like really expensive. also setup took forever cuz our data is messy and it needs a lot of integration work upfront. not really a tool you can just plug and play.

What problems is the product solving and how is that benefiting you?

we were drowning in alert fatigue. thousands of alerts daily and no way to tell what actually mattered. bigpanda correlates them into real incidents so we stop wasting time on noise. MTTR dropped significantly.

What do you like best about the product?

What I like most about BigPanda is its ability to centralize and correlate alerts from multiple tools, reducing noise and facilitating the quick identification of critical incidents. Its interface is intuitive and improves efficiency in IT operations management.

What do you dislike about the product?

What I like least about BigPanda is that its initial setup and rule customization can be complex and time-consuming. Additionally, some advanced features have a learning curve, which can make it difficult for new users to use.

What problems is the product solving and how is that benefiting you?

BigPanda solves the problem of alert overload and the difficulty in identifying critical incidents in complex IT environments. By automatically correlating events from different tools, it reduces noise, speeds up root cause identification, and improves response times. This allows for minimizing disruptions, optimizing the work of IT teams, and increasing operational efficiency.