Sold by: BigPanda
BigPanda Incident Intelligence and Automation, powered by AIOps, supports companies of all sizes to prevent service outages, improve incident management, and deliver extraordinary customer experiences.
Overview
ITOps, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages. BigPanda helps by transforming IT data into actionable intelligence and automation, enabling incident response teams to increase uptime, efficiency, and velocity.
For a custom quote or private offer, please contact your local BigPanda representative.
Highlights
- Collect, filter and enrich your siloed observability data, eliminating noise
- Use AI to correlate observability, topology and change data, accelerating triage
- Automate incident investigation, escalation and remediation processes, reducing MTTR
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
P20 | 20,000 Credits with 1000:1 Events to Credit Ratio | $231,840.00 |
P30 | 30,000 Credits with 1000:1 Events to Credit Ratio | $347,760.00 |
P40 | 40,000 Credits with 1000:1 Events to Credit Ratio | $463,680.00 |
P50 | 50,000 Credits with 1000:1 Events to Credit Ratio | $579,600.00 |
P60 | 60,000 Credits with 1000:1 Events to Credit Ratio | $695,520.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Computer Games
Our environment gotten quite better because of BigPanda
Reviewed on Nov 05, 2024
Review provided by G2
What do you like best about the product?
reducing noise, streamlining incident management, and automating workflows
What do you dislike about the product?
Did not come acroos about any of them till now
What problems is the product solving and how is that benefiting you?
BigPanda reducing the noice with correlation engine, ServiceNow intergartion working great for us.
Leave a comment0 comments
Bharani Raaj K.
Excellent AI Enabled Platform
Reviewed on Jun 08, 2023
Review provided by G2
What do you like best about the product?
I like best about Bigpanda is it allows DevOps teams to work more effectively using Machine Learning & Artificial Intelligence technologies by Handling enormous Volumes of Complex raw data, which helps the management to get real-time updates.
What do you dislike about the product?
The Support is not compelling and needs improvement if a Low or Medium support case is required. It takes 3 to 5 days to get a response. If we are escalating, they respond immediately.
What problems is the product solving and how is that benefiting you?
BigPanda has been a critical part of the journey of our enterprise's Monitoring center. Our minimal staff was stretched thin, and Bigpanda ensured we were successful. Open and easy integration Compare to other tools.
Pavithra G.
AIOPS intelligent alert correlation tool
Reviewed on Dec 26, 2022
Review provided by G2
What do you like best about the product?
Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment
Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents
Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools
Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents
Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools
What do you dislike about the product?
Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less.
What problems is the product solving and how is that benefiting you?
Single pane of glass to view the incidents. Eliminates the need to log into multiple monitoring tools, thereby reducing duplicate incidents.
Correlating the incidents against the topology and change requests benefits in resolving the incidents faster.
Automation scripts and workflows can be triggered automatically to resolve the incidents from BigPanda console, thereby increasing productivity.
Correlating the incidents against the topology and change requests benefits in resolving the incidents faster.
Automation scripts and workflows can be triggered automatically to resolve the incidents from BigPanda console, thereby increasing productivity.
Computer Software
Effective monitoring & alerts management tool
Reviewed on Dec 22, 2022
Review provided by G2
What do you like best about the product?
BigPanda is highly customizable software and allows you to relatively easily configure incidents flow. The team instantly gets notified in case of incidents with all of the data needed as well as allows to track the issues in real-time.
As well BigPanda perfectly fits our tech stack.
As well BigPanda perfectly fits our tech stack.
What do you dislike about the product?
The software is used in the company every day, and the only thing that can be improved is documentation.
Before making a final decision about reporting software to be used we investigated other options, and BigPanda was the best option on the market.
Before making a final decision about reporting software to be used we investigated other options, and BigPanda was the best option on the market.
What problems is the product solving and how is that benefiting you?
BigPanda solves incident management problems, by making it a much simpler and faster process.
It's a good way to decrease data noise and it gives you the possibility for flexible configuration to react only to incidents requiring rapid actions.
It's a good way to decrease data noise and it gives you the possibility for flexible configuration to react only to incidents requiring rapid actions.
Zahrah A.
Excellent alert monitor by BigPanda
Reviewed on Dec 22, 2022
Review provided by G2
What do you like best about the product?
We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets.
What do you dislike about the product?
BigPanda delays or slows down a bit if the structure is integrated with extensive infrastructure and external tools. Other than these issues, everything is perfectly structured.
What problems is the product solving and how is that benefiting you?
The automated ITOPs linked with ServiceNow have created an automation that helps with our incident alert and the troubleshooting process we need to fix the issues. It enables us to find the problem directly.