Cogito Dialog

What do you like best about the product?

I like Cogito's user-friendly platform, supportive work environment, and opportunities to learn and improve my skills. The collaboration with the team and the focus on continuous improvement make the overall experience positive.

What do you dislike about the product?

There is some room for improvement in communication, process efficiency, and work-life balance. More opportunities for employee feedback and career growth would make the overall experience even better.

What problems is the product solving and how is that benefiting you?

Cogito helps streamline day-to-day work, improve collaboration, and make processes more efficient. This benefits me by saving time, improving productivity, and helping me complete tasks more effectively while supporting better communication within the team.

What do you like best about the product?

How quick and precise the information comes through

What do you dislike about the product?

Sometimes the information is too much detail

What problems is the product solving and how is that benefiting you?

Saved me time therefore I can use that time to complete other manual tasks.

What do you like best about the product?

connection with CRM makes it convenient and easy to use.

What do you dislike about the product?

nothing very concerning about this that disappoints

What problems is the product solving and how is that benefiting you?

shorter phone calls, quicker first-contact resolutions, and conversational interactions that feel significantly more empathetic and human.

What do you like best about the product?

I liked the exercises and the fact that it was free. I also appreciated the relationship-related topics, which felt relevant and helpful.

What do you dislike about the product?

For very severe conditions, it is not helpful.

What problems is the product solving and how is that benefiting you?

Mental health - learning how the brain works. I have PTSD and it has helped with various exercises.

What do you like best about the product?

It has been helpful with answering questions quickly instead of researching

What do you dislike about the product?

not always sure if answer is correct in system

What problems is the product solving and how is that benefiting you?

when we have a research question it is quicker sometimes

What do you like best about the product?

It not only lets my team store all our data in one place, but also makes it easy to create simple forms for clients to fill out.

What do you dislike about the product?

There’s a bit of a learning curve when it comes to building forms, but once you get the hang of it, the process becomes relatively easy.

What problems is the product solving and how is that benefiting you?

Because teams can share information easily in Cognito, we can track down client details in real time without having to wait for someone to get back to us.

What do you like best about the product?

I'm a fan of the behavioral coaching and its real-time intelligence is great. It actually is like a human is listening and responding with emotion.

What do you dislike about the product?

Its almost overly intuitive voice analysis can almost feel like it's getting too personal and invasive.

What problems is the product solving and how is that benefiting you?

It's helping solve our personnel problem by filtering issues to human contact only when really needed.

What do you like best about the product?

The real time conversations can now go to next level with Cogito there to guide the speaker. AI usage to improve the customer experience. It is actually very impressive.

What do you dislike about the product?

Real time feedback is great, an in-call coach. I would consider this as a safety net given out but the idea should be to continue to improve people. Pressured learning (on call) does not happen, it only just course corrects at that point of time. We should also train people. I have seen yoodli - do roleplay to help train people. Another thing is at times, the customer representative may always have the feeling of being monitored for the mistakes they are making if there is no commitment that it is for improving their skills.

What problems is the product solving and how is that benefiting you?

For newcomers or even trained professionals there is always this doubt - am I doing it right. Is this correct, that from the behavioral aspect is sorted, to not making a mistake.

What do you like best about the product?

It gives real time feedback mid call and helps me acknowledge my tone of voice and how engaging I am that helps for future calls

What do you dislike about the product?

Feedback can sometimes feel distracting whilst I'm communicating with a customer

What problems is the product solving and how is that benefiting you?

Gives regular feedback and helps me improve communication skills

What do you like best about the product?

Explainable AI that can automate processes with limited amount of testdata.

What do you dislike about the product?

The technical interface has not become more low code, it even became more technical

What problems is the product solving and how is that benefiting you?

Understanding textual understanding solving the problem of reading and interpretation hence manual labour automation.