Overview
Cogito combines decades of behavioral science with artificial intelligence and real-time natural language processing to deliver live guidance and unique human aware, conversational insights.
Cogito is the only solution that performs streaming analysis of human behavior and conversational dynamics such as mimicry, consistency, turn taking, harmonicity, tone, and tenseness.
Intuitive in-call notifications enable agents to speak more competently, concisely, and compassionately, helping them adjust their speaking style for better outcomes. An automatically generated experience score alerts agents to the customers' sentiment, helping them adjust their speaking style for better outcomes.
Cogito monitors agent performance and customer experience on all in progress calls. The application highlights calls in which a supervisor may choose to observe or intervene to save a customer or help an agent. A live dashboard shows the behaviors at which agents are excelling or highlights those which require attention.
Cogito instantly delivers unprecedented insights into an agent's performance and the customer's experience for all phone conversations. It empowers teams to predict and address customer trends and highlight coaching opportunities.
Integration supported on most enterprise ACD including Amazon Connect!
Highlights
- Transform customer experience into sales gold. Navigating the subtleties of customer cues and the pressure of sales quotas presents a significant challenge for service agents. Cogito provides true real-time guidance, empowering agents to effortlessly identify and capitalize on upsell opportunities. This approach enhances the customer experience while also meeting sales objectives.
- Help agents in the moment. Cogito extracts and analyzes over 200 acoustic and lexical signals in milliseconds to give your agents cues on how to adjust their behavior and surface the best recommendations based on the topics discussed and desired outcomes. Leverage the learnings from every interaction to provide continuous feedback and grow your team members into better customer service professionals.
- Equip Team Leaders & Quality Managers. Flag challenging conversations and notify supervisors when their intervention is crucial. The Cogito real-time contact center platform simultaneously analyzes numerous customer interactions, offering managers a comprehensive dashboard to oversee their teams remotely and monitor live calls. Transform unbiased quality and compliance assessments into personalized development plans, enhancing team performance and satisfaction.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Cogito Agent Assist | 12 month estimate based upon 100 agents at 70% daily utilization | $200,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Phone-based support and email with a ticketing system with published SLA. Additionally, Cogito provides a wide variety of self help documentation in addition to product training for all users. Normal support hours are Monday-Friday from 7AM - 8PM EST. Priority 1 or Critical issues have access to support 24/7/365. support@cogitocorp.com , Telephone: 800-604-7550
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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