Cost-saving dashboards have been streamlined while AI features show growing potential
What is our primary use case?
I have an account with PeerSpot because I downloaded a couple of reports on products like Bizagi, Celonis, and Microsoft Power Automate, and I use Microsoft and Celonis.
I am familiar with The Celonis Sustainability Suite, and I have heard about it.
I am not using The Celonis Sustainability Suite for resource optimization; I am using a completely different product for that.
I am not using The Celonis Sustainability Suite for sustainability purposes; I am using it for cost-saving purposes.
I have started using the built-in AI functionality of Celonis, and I am still trialing it, but I think there is potential in it.
What is most valuable?
As soon as I have my data model sorted out, my flexibility to develop dashboards is quite easy. I have a lot of flexibility to develop dashboards if I have my data model figured out, but obviously getting that data model figured out is the tough part of things if I am not using standard SAP or anything like that.
I am saving costs.
Our model updates daily. It is not real-time, but I think for my purposes, it is fine, and it allows me to save costs.
What needs improvement?
I think to implement it is quite easy, but when I want to do specialized work, it is a bit more difficult.
Specialized topics cause difficulty, and I think it is obviously business case driven. If I do not have the right skills in terms of either from my employment partner or in-house, I will find it difficult to get the specific business cases built out. It is easy to do the mainstream work.
When I start to build industry-specific work or business-specific work, then I think skills are probably the limitation, both on the Celonis side and probably from my implementation business partner and my in-house company representatives or specialists.
For how long have I used the solution?
I have been using Celonis for five years already.
How are customer service and support?
Celonis has a value engineer assigned to my account, and they are good. He assists me, and he is almost like a consultant.
I would rate support from Celonis a nine.
How would you rate customer service and support?
What other advice do I have?
My account manager told me about The Celonis Sustainability Suite, and I have been using it for about a year.
I am not using carbon footprint tracking with The Celonis Sustainability Suite.
I rate this review a nine overall.
Intuitive, but Could Be More User-Friendly for Business Users
What do you like best about the product?
I like that Celonis offers the ability to see the complete flow in process mining, which I find very valuable as it helps to understand the full lifecycle of business processes. Additionally, the interpretation of this flow is easy, which is essential for making informed decisions quickly. Celonis is quite intuitive, meaning there is no steep learning curve, allowing me to adapt quickly and use the tool effectively without needing other support tools.
What do you dislike about the product?
I think Celonis could be a bit simpler for the business user. Although it is quite intuitive, simplifying it even more would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Celonis for process mining, which helps me understand the complete lifecycle of our processes in an intuitive and easy-to-interpret way.
User-Friendly, Effective for Process Optimization
What do you like best about the product?
I really like that Celonis is very user-friendly, which makes it easy to navigate through its features. Its user interface is very nice, providing an aesthetically pleasing and intuitive experience. Additionally, the library of knowledge offered by Celonis is extremely good, providing me with access to a wealth of information and resources that are valuable for effectively utilizing the software.
What do you dislike about the product?
Sometimes, the data sources do not work well, though this seems to be more of an issue with external data sources from other companies rather than with Celonis itself.
What problems is the product solving and how is that benefiting you?
I use Celonis to create a digital twin of our processes, helping us fix processes and find bottlenecks within our company.
Amazing tool, quite messy sales strategy
What do you like best about the product?
This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case.
What do you dislike about the product?
Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract.
What problems is the product solving and how is that benefiting you?
Transparency, conformance, standarisation.
Impressive Results, But Adoption Can Be Challenging
What do you like best about the product?
So much impact and so much results compared to my work before
What do you dislike about the product?
How tricky it is to convince my own management and colleagues to use it
What problems is the product solving and how is that benefiting you?
Connect several systems (sap old and new) - provide context to data - give ability to dive deep
Empowering Platform for Building Custom Apps
What do you like best about the product?
That you can build your own app, Celonis is basically becoming a Software for everything.
What do you dislike about the product?
Currently not really anything, as I‘m just getting started.
What problems is the product solving and how is that benefiting you?
Shortening leadtimes from service processes
Outstanding Alerting Features with Action Flows
What do you like best about the product?
Alerting feature via action flows. Help us eliminator repetotive reporting tasks
What do you dislike about the product?
Copilot not being AI enough. All kpis I want to query about need to be pre defined
What problems is the product solving and how is that benefiting you?
Currently were still looking for benefit opoortunities
Excellent for Process Visualization and Customization
What do you like best about the product?
Celonis helps in visualizing and underatanding processes. It is very usufull for a lot of basic processes but you can add also custom process
What do you dislike about the product?
It is quite difficult to use the ocpm. Anyway the academy is a wonderful way to learn on your own
What problems is the product solving and how is that benefiting you?
It helps me company to perform and improve the customer experience
GREAT experience
What do you like best about the product?
The great opening, the wonderful experience and the celopass
What do you dislike about the product?
The breakfast could be more/better :/ but it was fine
What problems is the product solving and how is that benefiting you?
Saves money
User-Friendly and Collaborative, But Pricey with Limited Formatting
What do you like best about the product?
Easy to use, everyone looks at the same data
What do you dislike about the product?
The product is quite expensive. Additionally, it does not allow you to add pictures, and the formatting options are very limited.
What problems is the product solving and how is that benefiting you?
It brought transparency to our processes. By using task mining, we were able to clearly see the duration of each process and understand their associated costs.
