Amazon Q Business (Preview)

Amazon Q Business quickly connects to your business data, information, and systems so that your employees can have tailored conversations, solve problems, generate content, and take actions relevant to your business. Amazon Q Business generates answers and insights according to the material and knowledge that you provide, backed up with references and citations to source documents.

Amazon Q Business offers over 40 built-in connectors to popular enterprise applications and document repositories, including Amazon Simple Storage Service (Amazon S3), Salesforce, Google Drive, Microsoft 365, ServiceNow, Gmail, Slack, Atlassian, and Zendesk. Bring actionable insights to your employees in one unified experience.

Amazon Q Business is built to be secure and private, and it can understand and respect your existing identities, roles, and permissions. If a user doesn’t have permission to access certain data without Amazon Q Business, then they can’t access it using Amazon Q Business either.

Amazon Q Business provides administrative controls, such as the ability to block entire topics and filter both questions and finalized answers using keywords. This capability helps administrators ensure that Amazon Q Business responds in a way that is consistent with your company's guidelines.

Ask Amazon Q Business to: "Write a compelling blog post and three social media headlines announcing the product described in this documentation." Amazon Q Business will quickly generate content based on your enterprise's knowledge.

Ask Amazon Q Business: “Where can I find the latest brand guidelines for logo usage?” Amazon Q Business will find what you need without having to jump between multiple systems. Because Amazon Q Business understands follow-up questions, you can continue asking questions, such as: “Where can I find different color sets of our logo?” Amazon Q Business will understand the context of the previous question, surfacing the location of the relevant information.

Ask Amazon Q Business to: "Create a nicely formatted summary of the customer feedback on the new pricing structure in Slack." Amazon Q Business will generate a summary to help you understand the essence of the feedback, scaling knowledge and speeding comprehension.

Ask Amazon Q Business to: "Analyze the two latest customer satisfaction reports from Q1 and Q2 and identify the main differences between them." Amazon Q Business will sift through the reports and provide insights so that you can make faster and more informed decisions.