App8 Helps Restaurants Predict Demand Using AWS Solutions
Tech company App8 empowers restaurateurs to create the ideal contactless dining experience for their guests. Whether dining in or taking out, guests can use App8’s service to browse a digital menu, order food, and pay—all from their mobile devices and without the need to create an account or install an app. Before the COVID-19 pandemic, App8’s innovations had gone a long way toward improving the customer experience and optimizing restaurant staff time. Once the COVID-19 pandemic hit and no-contact dining became a priority for restaurants, App8 fulfilled a critical customer need.
Looking to further improve the dining experience for guests and streamline operations for restaurateurs, App8 set out to develop a tool that could predict customer volume and demand for particular menu items. “Imagine you’re a restaurant,” says Hani Jabbour, chief technology officer at App8. “With this tool, you can actually predict how many people are going to come to your restaurant at a specific time and how many menu items are going to be in demand. This will enable you to better manage your inventory—you won’t waste food, and you’ll get a better return on your investment.” In addition to reducing food waste and keeping popular menu items available, the solution would help restaurants optimize staff scheduling.
Improving Forecast Accuracy with Machine Learning helped us deliver quick, reliable, and cost-effective forecasts to our customers. We’ve been able to deepen our relationships with restaurateurs and further help them streamline their businesses and survive the pandemic.”
Chief Technology Officer
Optimizing Developer Time Using Machine Learning on AWS
Helping Restaurants Thrive in Uncertain Times
App8’s solution outputs probabilistic predictions at three default quantiles to address each restaurant’s sensitivity to over- and understocking. Restaurants sensitive to overstocking can use the P10 forecast; restaurants more sensitive to missing customer demand can use the P90 forecast; and restaurants with equal sensitivity to over- and understocking can use the P50 forecast.
Perhaps most importantly, the tool can help restaurants run “what-if” scenarios to prepare in times of uncertainty. “Improving Forecast Accuracy with Machine Learning helped us deliver quick, reliable, and cost-effective forecasts to our customers,” says Jabbour. “We’ve been able to deepen our relationships with restaurateurs and further help them streamline their businesses and survive the pandemic.” Using an AWS Solution in conjunction with its own innovative service, App8 offers restaurants one more tool to help them not only survive—but thrive.
App8 creates digital dining solutions that empower restaurateurs to create the optimal dining experience for their establishments. Its products include mobile ordering, menu viewing, and payment solutions for dine-in and take-out orders.
Benefits of AWS
- Reduced development overhead
- Developed a tool that helps restaurants predict the volume of customer demand
- Automated demand forecasting
- Improved forecast accuracy
AWS Services Used
Improving Forecast Accuracy with Machine Learning
This solution automatically produces forecasts and generates visualization dashboards for Amazon QuickSight or Amazon SageMaker Jupyter Notebooks, providing a quick, easy, drag-and-drop interface that displays time series input and forecasted output.
AWS Solutions Implementations
AWS Solutions Implementations help you solve common problems and build faster using the AWS platform. All AWS Solutions Implementations are vetted by AWS architects and are designed to be operationally effective, reliable, secure, and cost efficient.
Accurate time-series forecasting service, based on the same technology used at Amazon.com, no machine learning experience required. Amazon Forecast is a fully managed service, so there are no servers to provision, and no machine learning models to build, train, or deploy.
Amazon QuickSight is a scalable, serverless, embeddable, machine learning-powered business intelligence (BI) service built for the cloud. QuickSight lets you easily create and publish interactive BI dashboards that include Machine Learning-powered insights.
Companies of all sizes across all industries are transforming their businesses every day using AWS. Contact our experts and start your own AWS Cloud journey today.