Explore how AWS is empowering telcos to reinvent themselves— transforming from telco to tech-co while moving their core workloads to the cloud to achieve the agility, resiliency, cost efficiency, security, and sustainability they need to stay ahead. AWS helps you transition from connectivity provider to digital service provider that leverages your network to create richer relationships with customers.
Introducing AWS Telco Network Builder
Automate the deployment and management of your telco networks on AWS.
- Build a cloud-based telco network
- Streamline network updates across cloud infrastructure
- Expand your telco network into new regions
Customer experience reimagined
Infusing operations with AI/ML, and using data to predict and personalize outcomes.
Automating BSS/OSS and enterprise IT applications for the future of business.
Transforming the way Telcos build and operate cloud native networks across vRAN, 4G/5G Core and IMS.
Accelerating innovation to monetize 5G, edge, and enterprise transformation.
B2B Omnichannel Contact Center as a Service (CCaaS)
Telecom operators are seeking to resell omnichannel contact center solutions that use Amazon Connect to their enterprise customers. This solution, known as contact center as a service (CCaaS), opens AWS Marketplace as a resale channel and accelerates and simplifies the go-to-market process.
Connected Customer Journey Platform
Connected Customer Journey (CCJ) centralizes and refines customer-context data, creating a single source of truth of customer touch points from siloed, raw, disparate data. As a result, CSPs can automatically understand and extract customer information, creating a closed-loop approach to optimize each customer’s experience.
Customer Care Agent Assist
Customer care agents and supervisors can better understand and respond to customer needs by using Real-Time Agent Assist solutions from AWS. These solutions use artificial intelligence to provide conversation analytics in near real time, helping to increase agent effectiveness and improve the customer experience.
Customer Self-Service with Virtual Assistants
Speech recognition helps organizations to create more personalized, engaging, and efficient interactions with customers. The use of artificial intelligence and machine learning enhances interactive voice response (IVR) and powers chatbots.
Intelligent Customer Retention & Marketing Offers
Communication service providers (CSPs) seek a solution to confidently identify key drivers behind churn. Many CSPs are turning to machine learning to build churn prediction models, which identify high-risk subscribers and uses their experiences and profiles to personalize offerings.
Intelligent Fraud Monitoring
Telecom companies are turning to solutions that use machine learning to identify fraudulent patterns of behavior and flag them for investigation. These solutions remove the operational overhead of managing rule sets and reduce costs associated with combating fraud.
T-Mobile accelerates time to market and fosters innovation using AWS and Amdocs
Network performance management from MYCOM OSI for Magenta Telekom Austria
DISH Wireless puts innovation tools on 5G into hands of customers with AWS
NRB creates 5G innovation lab to co-create with customers on AWS Cloud
WG2 redefines 5G mobile core as a service on AWS for VIMLA and CKH IOD
Ericsson leverages AWS Cloud to provide operators limitless 5G capabilities
Leading telcos are already using AWS. Contact our experts to start your