Transforming Telcos

Explore how AWS is empowering telcos to reinvent themselves— transforming from telco to tech-co while moving their core workloads to the cloud to achieve the agility, resiliency, cost efficiency, security, and sustainability they need to stay ahead. AWS helps you transition from connectivity provider to digital service provider that leverages your network to create richer relationships with customers.

New announcement

Introducing AWS Telco Network Builder

Automate the deployment and management of your telco networks on AWS.

  • Build a cloud-based telco network
  • Streamline network updates across cloud infrastructure
  • Expand your telco network into new regions

Benefits

Increase productivity and build a more sustainable operation
Modernize your operation and accelerate net-zero efforts, leveraging AWS's largest telecom partner ecosystem, and AWS telecom service offerings and tools to improve your time to market and productivity.
Lower your costs and increase ROI
With a vast array of services and features, AWS makes it faster, easier, and more cost effective to move existing applications to the cloud and build nearly anything you can imagine. Eliminate technical debt, better link demand with IT costs, and reallocate resources to higher value projects faster.
Elevate the customer experience
Spend less time on building your telecom infrastructure and more time using it to deliver exceptional experiences – with personalized, connected experiences at scale to enhance customer satisfaction and increase revenue through relevancy.

Use cases

Customer experience reimagined icon

Customer experience reimagined

Infusing operations with AI/ML, and using data to predict and personalize outcomes.

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Operations simplified icon

Operations simplified

Automating BSS/OSS and enterprise IT applications for the future of business.

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Networks cloudified icon

Networks cloudified

Transforming the way Telcos build and operate cloud native networks across vRAN, 4G/5G Core and IMS.

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Growth unlocked icon

Growth unlocked

Accelerating innovation to monetize 5G, edge, and enterprise transformation.

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Explore solutions

B2B Omnichannel Contact Center as a Service (CCaaS)

B2B Omnichannel Contact Center as a Service (CCaaS)

Telecom operators are seeking to resell omnichannel contact center solutions that use Amazon Connect to their enterprise customers. This solution, known as contact center as a service (CCaaS), opens AWS Marketplace as a resale channel and accelerates and simplifies the go-to-market process.

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Connected Customer Journey Platform

Connected Customer Journey Platform

Connected Customer Journey (CCJ) centralizes and refines customer-context data, creating a single source of truth of customer touch points from siloed, raw, disparate data. As a result, CSPs can automatically understand and extract customer information, creating a closed-loop approach to optimize each customer’s experience.

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Customer Care Agent Assist

Customer Care Agent Assist

Customer care agents and supervisors can better understand and respond to customer needs by using Real-Time Agent Assist solutions from AWS. These solutions use artificial intelligence to provide conversation analytics in near real time, helping to increase agent effectiveness and improve the customer experience.

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Customer Self-Service with Virtual Assistants

Customer Self-Service with Virtual Assistants

Speech recognition helps organizations to create more personalized, engaging, and efficient interactions with customers. The use of artificial intelligence and machine learning enhances interactive voice response (IVR) and powers chatbots.

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Intelligent Customer Retention & Marketing Offers

Intelligent Customer Retention & Marketing Offers

Communication service providers (CSPs) seek a solution to confidently identify key drivers behind churn. Many CSPs are turning to machine learning to build churn prediction models, which identify high-risk subscribers and uses their experiences and profiles to personalize offerings.

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Intelligent Fraud Monitoring

Intelligent Fraud Monitoring

Telecom companies are turning to solutions that use machine learning to identify fraudulent patterns of behavior and flag them for investigation. These solutions remove the operational overhead of managing rule sets and reduce costs associated with combating fraud.

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Customer stories

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T-Mobile logo

T-Mobile accelerates time to market and fosters innovation using AWS and Amdocs

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MYCOM OSI logo

Network performance management from MYCOM OSI for Magenta Telekom Austria

DISH Wireless thumbnail
DISH Wireless logo

DISH Wireless puts innovation tools on 5G into hands of customers with AWS

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NRB Logo

NRB creates 5G innovation lab to co-create with customers on AWS Cloud

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WG2 logo

WG2 redefines 5G mobile core as a service on AWS for VIMLA and CKH IOD

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Ericsson logo

Ericsson leverages AWS Cloud to provide operators limitless 5G capabilities

Get started

Leading telcos are already using AWS. Contact our experts to start your
journey today.