Freshdesk
SMBs can take control of their support efforts and start delivering excellent customer service.Transforming customer service
Move away from fragmented and disconnected customer service processes. Freshdesk is comprehensive customer service software for SMBs that helps them enhance support, efficiency, and satisfaction. Customers can even find answers to their questions in real-time.
Key benefits
Good customer service software is essential for retaining customers and growing your business. This is how SMBs benefit from using Freshdesk.
Meet customers anywhere
Power intelligent conversations across email, phone, WhatsApp Business, and more.
Scale faster at a lower cost
Innovate with the freedom to launch what you need, when you need it.
Intuitive interface
Easy-to-use software with fewer clicks and more control for support agents.
AI capabilities
Deliver support at scale with proactive, contextual conversations—not just article recommendations. No extra cost.
What SMBs think of Freshdesk
Transforming support from good to great. Read how businesses like yours are delighting their customers.
“I would definitely recommend Freshdesk to other organizations. It has helped us improve our process and motivated our teams to provide better customer service. Freshdesk is simply amazing, and it has made a positive impact on our business outcomes.”
Melita Mofokeng, Service Delivery Administrator, Fedgroup JHB
“Using Freshdesk has been a success—it’s deployed on multiple teams and departments and there has been no pushback.”
Bryce Young, User Operations Engineer, Hired
“From chaos, we now have order. This wouldn't have been possible without Freshdesk. With the help of the reports we generate through Freshdesk, we can now track our biggest issues quicker and fix them every week.”
George Cremeans, Freshdesk Liaison, DTI Management
“In the past year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.”
Stefan van den Tol, Service Manager, aNewSpring
How SMBs use Freshdesk
Freshdesk helps business owners empower their teams to have meaningful conversations and deliver effortless customer support. It helps agents save time and reduce repetitive tasks.
Ticketing system
Manage customer queries, issues, and requests through a centralized ticketing system.
Automation
Streamline repetitive tasks, such as crafting the perfect response, to save time and ensure consistency for common customer queries.
Knowledge base
Build a comprehensive knowledge base to empower customers with self-service options, reducing the need for direct support.
Collaboration
Facilitate teamwork among support agents, allowing them to collaborate on resolving customer issues efficiently.
Reporting and analytics
Gain insights into customer interactions through detailed analytics, which helps small businesses improve support processes.
Scalability
Easily scale the customer support operations up or down during busy periods, without compromising the quality of service.
Customer feedback
Collect and analyze customer feedback to identify areas for improvement and enhance overall satisfaction.
Pricing
Freshdesk offers tiered pricing, ranging from US$15 to US$59 per user per month, with plans tailored to your SMB’s needs.
Sign up for Freshdesk on AWS Marketplace and enjoy a 21-day free trial. At the end of the trial period, continue to enjoy our product by upgrading your plan.
Resources and support
Help with Freshworks, security documentation, staff training, and more.
Support for customers
Once you sign up on Freshdesk support portal, you will have complete access to Freshworks’ knowledge base, FAQs, and video guides. You can use your account to raise support tickets and track status.
Additional support
Refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.